The room was clean but there were a lot of stains. Security was the largest issue. Someone tried to get into the room late at night and the next morning the door wouldn’t latch properly when I was leaving. Front desk wasn’t concerned
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Redding - Shasta Lake. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
2.0分
其他
Hot tub bottom is very rough on the skin. Always full of foam and makes my skin itchy and red. This is the second and last year we are staying there.
2.0分
其他
Staff are not friendly. Treated us like second class. We still didn’t get the receipt after checked out.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Redding - Shasta Lake.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our staff. Unfortunately, we did not have both of your rooms ready for early check-in as you had requested. We did our absolute best to accommodate for you and your party, as we understand some travelers are on time limits. However, we cannot check guests into rooms before they are clean & checked by our head housekeeper. As for your receipt, since you booked through a 3rd party, you can request your receipt from them, since we do not have access to your receipt information. Again, thank you for your time and valuable feedback.
5.0分
其他
Everything was great. The coffee could be better. Second stay at this hotel within 7 days and both times had a good experience.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Redding - Shasta Lake. We sincerely appreciate and value your feedback as a guest. We will take your comment about our coffee into consideration for future guests. We are very glad you enjoyed both of your stays with us. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
3.0分
家庭亲子
Room was very noisy! Right above the lobby. Third floor guest were stomping all night! Not a happy stay
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Redding - Shasta Lake. As a guest you are truly valued. Your feedback is important to us. We are very sorry the guests above you were noisy throughout the night of your stay. Our front desk staff does our absolute best to accommodate for guests who are sensitive to noise. In the future, please contact the front desk if there are issues with other guests making too much noise at night, so we may handle the issue. We hope to see you again soon.
5.0分
情侣出游
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Excellent customer service! Staff very very helpful and professional. Room clean and tidy. Extra amenities that I did not expect too Thank you! We'll stay here again.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Redding - Shasta Lake. We sincerely appreciate and value your feedback as a guest. Your compliments about our staff, rooms, & amenities are great to hear. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
5.0分
情侣出游
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After 12 hours on the road Mellissa’s welcoming smile was a true blessing. Room was very clean and comfortable, nicer than usual breakfast. Will definitely be staying here again as we drive from SoCal to Portland a few times a year.
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酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with Melissa, and she joins me in thanking you for your compliment. We take great pride in Comfort Suites Redding - Shasta Lake and the service and breakfast we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
雷丁是个很可爱的小城市，淡季也很美，这家酒店还是很不错，房间很大，还有室内泳池。
酒店地理位置好，去shasta湖方便。房间面积很大，套房，有舒适的沙发，很适合亲朋好友喝茶饮酒欢聚。前台热情，服务周到。早餐丰富美味。
酒店是套房的形式，所以比其他的同类型的酒店相对都大一点，设施齐全，服务也不错，早餐品种也还可以蛮丰富的
The room was clean but there were a lot of stains. Security was the largest issue. Someone tried to get into the room late at night and the next morning the door wouldn’t latch properly when I was leaving. Front desk wasn’t concerned
Hot tub bottom is very rough on the skin. Always full of foam and makes my skin itchy and red. This is the second and last year we are staying there.
Staff are not friendly. Treated us like second class. We still didn’t get the receipt after checked out.
Everything was great. The coffee could be better. Second stay at this hotel within 7 days and both times had a good experience.
Room was very noisy! Right above the lobby. Third floor guest were stomping all night! Not a happy stay
Excellent customer service! Staff very very helpful and professional. Room clean and tidy. Extra amenities that I did not expect too Thank you! We'll stay here again.
After 12 hours on the road Mellissa’s welcoming smile was a true blessing. Room was very clean and comfortable, nicer than usual breakfast. Will definitely be staying here again as we drive from SoCal to Portland a few times a year.