酒店回复: We are deeply sorry to hear that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of the motel and the behavior of our staff. This is not the level of service we aim to provide, and your feedback has been shared with our team so we can make immediate improvements.We truly value your comments and hope you’ll give us another chance in the future to provide a much better experience.
酒店回复: We sincerely apologize for the disappointing experience you and your family had during your recent stay. We are truly sorry to hear about the condition of the room and common areas, and especially the presence of mold — this is unacceptable, and we take such concerns very seriously.We also deeply regret that you felt disrespected by any member of our team. All guests should be treated with courtesy and professionalism, and we will be addressing this issue internally to ensure our staff better represents the level of service we strive to provide. Thank you for acknowledging the staff members who did assist you respectfully — your feedback has been noted and will be shared with the entire team. We understand your frustration and appreciate you bringing these matters to our attention. Please know that your comments are being taken seriously and will help guide necessary improvements.
酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. Cleanliness and guest comfort are top priorities for us, and it's clear we fell short during your visit.We understand your concerns and take them seriously. Your comments about the property condition and cleanliness have been shared with our management and maintenance teams for immediate review and corrective action. We are actively working on improvements and renovations to provide a better experience for all our guests. We regret that we didn’t have the opportunity to address your concerns during your stay. Your feedback helps us learn and grow, and we appreciate you bringing this to our attention.
酒店回复: Hello Wilson,¡Agradecemos tus amables palabras sobre nuestro personal! Nos complace saber que su experiencia con nuestro equipo fue excelente y que consideró que valió la pena la inversión. Nos esforzamos por brindar un servicio de calidad a un precio asequible, y es genial saber que pudimos cumplir con sus expectativas. ¡Estamos encantados de ser una opción conveniente cerca de la Universidad de Dayton! ¡Esperamos tener la oportunidad de recibirlo nuevamente en el futuro!
1.0分
其他
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Roaches-Terrible stay-AVOID
Message on reservation stated need room on 1st floor or by elevator due to mobilty-only availabe on 2nd floor-stairs-kept room, as it was to have recliner-needed to sleep in-there was a hard pull out sofa bed, no foot stool, opened refridgerator, cockroach crawling around. Toilet runnung, wouldnt flush, finally able to flush and push up hard on handle to stop running-bathroom fan klunking-roach in bathroom during nite-byrn mark on mattress (stripped bed looking for bed bugs)-Not eatinf food prepared in building infested with roaches. Mattress lumpy. Owners have to be aware of roaches, on reviews-just not recently
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酒店回复: Thank you for sharing your detailed feedback. I sincerely apologize for the experience you had during your stay. We understand how important it was for you to have a first-floor room or one near the elevator, and I regret that we were only able to provide a second-floor room with stairs.I am very sorry to hear about the condition of the room, including the recliner request, the issues with the refrigerator, toilet, fan, and mattress, as well as the pests you encountered. This is not the standard we want for our guests, and I take your concerns seriously. We have already shared your comments with our housekeeping and maintenance teams so these problems can be addressed immediately.Regarding the pest issue, we are in contact with professional services to ensure the problem is fully treated. I understand how unsettling this must have been and why you would not feel comfortable eating food prepared here. Your comfort and trust mean a lot, and I apologize again that we fell short. Thank you for bringing these matters to our attention so we can make the necessary improvements.
1.0分
其他
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There was evident water damage in hallways. Was supposed to have a king room but was swiched to a 2 double room caous of bathroom issue only to find a roach in not one but 2 different rooms. Definitely will not select this location again if back in the area! On the positive side the staff was very cooperative and tried to help the situation. Was not rude and helped with the refund prcess.
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酒店回复: Thank you for sharing your feedback. I am very sorry to hear about the condition of the rooms and the issues you experienced during your stay. Finding roaches and dealing with room changes is unacceptable, and I understand how frustrating that must have been. I also apologize for the water damage in the hallways, which does not reflect the standards we want to maintain.I do appreciate your kind words about our staff and I’m glad they were able to assist you respectfully and process your refund. We will continue to address the concerns you mentioned to prevent this from happening again. Thank you for giving us the opportunity to make things right, and I hope you’ll consider giving us another chance in the future.
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家庭亲子
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My quoted price was $150 but when I got there, they said I had to pay $250 because of a $100 deposit that I would get back later but none of that was specified online They are liars they’re stupid, unsympathetic; never ever ever ever will I walk through the door of a super 8 again in my life I went to a better place.
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酒店回复: We are very sorry for the misunderstanding regarding the incidental deposit. Please allow us to clarify—this is not a hidden fee, but a fully refundable deposit that is standard practice at many hotels to cover any incidental charges during a stay. The deposit is not part of your room rate and is returned after checkout if there are no damages or extra charges. We sincerely apologize if this was not clearly communicated at the time of booking and will work on making this information more visible for our future guests. Thank you for bringing this to our attention
减肥成功了
服务和清洁度差
工作人员粗鲁无礼，态度冷漠。房间清洁度极差，浴缸里都发霉了，还有一只蟑螂，导致我到店后不到20分钟就退房了。我以后再也不会预订这家酒店了。前台工作人员竟然因为条件恶劣而跟我争论全额退款。这种客户服务简直不能容忍，谁都不应该在自己想休息的地方感到不舒服。此外，退房前我的卡就被扣了酒店全款，这太不公平了。
可能不会再住了。
我住过一些很糟糕的地方，但这个房间的地板上有污渍，床也是几十年前的。如果可以选择其他选择，我还是会选择这里。工作人员很友好，早餐也不错。房间和走廊相当简陋。
危险又可怕
我们在温德姆速8汽车旅馆的住宿绝对是我住过的最糟糕的汽车旅馆。前台的副经理女士，因为我们带了杂货，所以要求她早上六点就到我们房间查看我们的物品。他们没有来敲门说明有什么问题。他们没有提供适当的便利设施。准备好处理卧室里的霉菌。走廊尽头的墙壁漏水。此外，她还会让我们感到非常不舒服和不受欢迎。这是一家由帕特尔家族经营的汽车旅馆，所以他们的家人给酒店打了好评来支持他们的家族生意，但这一切都非常具有误导性。如果你不相信我，那就住在那里看看会发生什么。唯一的好员工。有一个俄罗斯人，他的客户服务令人难以置信，当然，他们对他也很差劲，因为他不是这家人。但是他们给了我们一个给孩子的房间。冰箱里到处都是草屑。冰箱的地板上到处都是草屑。我们尽可能地礼貌，但是得到的却是不尊重和不舒服。我的主要问题是她要求在早上 6 点进入我们的房间。当时我们还有小孩在里面，还要翻看我们的物品。我还把这一切都录了下来。她不肯透露自己的名字。她也不肯说明进入我们房间的原因，也不在乎打扰我们的孩子。如果你有孩子，这可不是什么家庭友好型住宿。太可怕了。
冰箱里有霉菌，墙上的油漆因水渍脱落，走廊尽头的地毯上也有霉菌。副经理非常粗鲁。她告诉我，我家带了太多东西进来，当我问她。我们带了什么进来？令人担忧的是，她无法告诉我。你一直住在这家酒店，因为我们正在搬家。他们可以随时来告诉我们。他们想看看房间。但是我们有孩子，如果我们自己打扫房间会更容易。他们不会妨碍我们。副经理非常粗鲁。她做鬼脸。这里唯一有礼貌的员工是两个男人。一个上夜班，另一个。绅士，说他的朋友拥有汽车旅馆。当我们发现冰箱上到处都是霉菌时，他给了我们另一个房间。我们宁愿损失一百美元也不愿在这里再住一晚，因为前台的女士太粗鲁了。我一定会把视频带到更高的地方
这家酒店的维护和管理很差
我们预订这家酒店是为了方便团队出差。价格很棒，但附近还有其他酒店价格相同，而且维护得更好。我预订了，但没有入住。我甚至不想费心去退款……对我来说，这家酒店就是这么糟糕……吸取了教训，以后再也不会预订这里，也不会推荐给任何人……也许对别人来说不错，但对我来说不行……不干净，漏水、发霉、霉味严重，床上用品、毛巾、浴巾、浴缸、马桶、地毯、洗手池壁上都有污渍。需要重新装修，才能收取每晚80美元的费用。
酒店工作人员的待遇很好，员工很优秀，我没想到这个价格会很划算，但是，这是值得的投资。我需要便宜、好的、靠近代顿大学的东西，我明白了。我推荐这家酒店以防紧急情况。价格和位置
Roaches-Terrible stay-AVOID
Message on reservation stated need room on 1st floor or by elevator due to mobilty-only availabe on 2nd floor-stairs-kept room, as it was to have recliner-needed to sleep in-there was a hard pull out sofa bed, no foot stool, opened refridgerator, cockroach crawling around. Toilet runnung, wouldnt flush, finally able to flush and push up hard on handle to stop running-bathroom fan klunking-roach in bathroom during nite-byrn mark on mattress (stripped bed looking for bed bugs)-Not eatinf food prepared in building infested with roaches. Mattress lumpy. Owners have to be aware of roaches, on reviews-just not recently
There was evident water damage in hallways. Was supposed to have a king room but was swiched to a 2 double room caous of bathroom issue only to find a roach in not one but 2 different rooms. Definitely will not select this location again if back in the area! On the positive side the staff was very cooperative and tried to help the situation. Was not rude and helped with the refund prcess.
My quoted price was $150 but when I got there, they said I had to pay $250 because of a $100 deposit that I would get back later but none of that was specified online They are liars they’re stupid, unsympathetic; never ever ever ever will I walk through the door of a super 8 again in my life I went to a better place.