What stood out to us the bed make up was not good, the pillows were too hard, they didn’t refill the coffee and cups the 4 nights we stayed. Staff excellent and when I had an issue they fixed it without any problem. The room could use a deep cleaning.
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酒店回复: Thank you for letting us know about the issues you encountered during your stay. We’ll be sure to review them with our team and also take a closer look at the pillows in the room to help ensure our guests enjoy a comfortable experience. We truly appreciate you choosing to stay with us and hope to see you again soon.
5.0分
其他
The Room was wonderful, clean and convenient. We will stay there every time when we are in the neighborhood!
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酒店回复: Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your positive feedback!
4.0分
其他
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do research!
I booked a handicap accessible room, the springs on the bathroom door were so tight and the door so heavy that I had trouble opening it. I had to put my suitcase in front of the door open. I went to Redding for a family emergency, I wish I had done better research, no microwave in room and they did not serve breakfast. I only picked the Win-River because of the easy directions, less traffic and proximity to the hospital. Super 8 on Churn Creek would have been cheaper and just as easy.
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酒店回复: Thank you for staying with us. We apologize for your stay being less than satisfactory. Thank you for your feedback.
5.0分
家庭亲子
Everyone from the Valet, to the front desk, bellhops, and motel maids were very friendly. It's a great welcoming safe place to stay!
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酒店回复: We are very pleased to hear you received such positive service during your stay! We do hope to see you again soon and thank you for the feedback!
3.0分
其他
I got at $150 a night a bed I needed to remake because the bottom sheet was on backwards. Come on folks. You can do betyer
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酒店回复: Thank you for staying with us. We apologize for your stay being less than satisfactory. We will look into and address these issues. Thank you for your feedback
3.0分
商务出差
Room was clean but smelled like cigarettes. They have portable air filters in the hallways. Clearly the non-smoking policy is not followed. Very smokey
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酒店回复: Thank you for staying with us! We appreciate your feedback and we will be looking into addressing the areas of concern that you have mentioned.
5.0分
其他
The staff was extremely friendly. We had a very late check in but they accommodated us and made us feel welcome.
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酒店回复: Thank you for staying with us! We are glad that you enjoyed your stay and we appreciate your feedback.
3.0分
其他
Room wasn’t anything special or nice but the bed was comfy it was clean enough and the staff was great very very friendly
酒店回复: Thank you for staying with us! We appreciate your feedback.
5.0分
其他
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Won't be back. Not for us!
Staff was very nice at check in and all over the Resort. Very kind! We awoke to 3 people pounding on our door in the middle of the night. It was creepy! There was also a stain in front of the door on the carpet. Eeek! I wouldn't stay again as it doesn't feel very safe.
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酒店回复: We are sorry to hear you were dissatisfied with your stay. We have 24 hour security and surveillance so we encourage everyone to call us to report any suspicious activity. We will be addressing the areas of concern with our team.
5.0分
情侣出游
Staff was mean from day one. Customer services was bad from when I checked in to checking out.
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酒店回复: Thank you for staying with us! We apologize that your stay was less than satisfactory. Please contact us directly if you would like to provide us with more information no how to improve.
Good stay small issues
What stood out to us the bed make up was not good, the pillows were too hard, they didn’t refill the coffee and cups the 4 nights we stayed. Staff excellent and when I had an issue they fixed it without any problem. The room could use a deep cleaning.
The Room was wonderful, clean and convenient. We will stay there every time when we are in the neighborhood!
do research!
I booked a handicap accessible room, the springs on the bathroom door were so tight and the door so heavy that I had trouble opening it. I had to put my suitcase in front of the door open. I went to Redding for a family emergency, I wish I had done better research, no microwave in room and they did not serve breakfast. I only picked the Win-River because of the easy directions, less traffic and proximity to the hospital. Super 8 on Churn Creek would have been cheaper and just as easy.
Everyone from the Valet, to the front desk, bellhops, and motel maids were very friendly. It's a great welcoming safe place to stay!
I got at $150 a night a bed I needed to remake because the bottom sheet was on backwards. Come on folks. You can do betyer
Room was clean but smelled like cigarettes. They have portable air filters in the hallways. Clearly the non-smoking policy is not followed. Very smokey
The staff was extremely friendly. We had a very late check in but they accommodated us and made us feel welcome.
Room wasn’t anything special or nice but the bed was comfy it was clean enough and the staff was great very very friendly
Won't be back. Not for us!
Staff was very nice at check in and all over the Resort. Very kind! We awoke to 3 people pounding on our door in the middle of the night. It was creepy! There was also a stain in front of the door on the carpet. Eeek! I wouldn't stay again as it doesn't feel very safe.
Staff was mean from day one. Customer services was bad from when I checked in to checking out.