I didn't realize that there was no free breakfast. The hotel looked very old and felt dirty. Employees were not friendly and helpful
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酒店回复: Hello Brian,We are so sorry to hear that you did not enjoy your time here. Your comments will be addressed by our management team so that issues can be fixed, and we hope you give us another chance to provide a better stay on a future visit.
5.0分
其他
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It smelled pretty badly inside the hallways. Staff wasn’t so chatty. Didn’t really explain much like why I was charged the extra $100 deposit so I had to ask someone else at the desk the next morning when checking out. Also.. was told a continental breakfast cost an extra $7 per person. For the cost it should have been included.
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酒店回复: Hello Jennifer,Thank you for bringing these matters to our attention. This will be discussed amongst management, and addressed accordingly. We hope you give us a chance to provide a better stay for you in the future.
2.0分
其他
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Dark, dingy a d dated. I requested a needed ADA room as my usual. As i was checking in someone called the fromt desk wanting to change rooms. The person helping me stopped to help them. I can't stand long so i went to sit down until she was ready. As soon as i sat down, she was "ready". I got up to complete my registration but she still has me wait at the counter to help the customer on the phone. She gives that person my reserved ADA room and then proceeds to find a room for us. She wanted to give me a room on the second floor simcw it's only 1 flight of stairs amd they don't have an elevator. I had to go sit back down but my friend explained that I can't climb stairs and we end up in a room next to the loudest ice machine known to man!. I just wanted to sit in the jacuzzi to be relaxed to watch tv in bed later. The jacuzzi was nice and hot but we were laughing at the 1989 jets that were still trying to work! Whatever, it still felt great. We go back to the room, get cleaned up, crawl into bed with our uce cream ready to watch TV. Welp, the TV didnt work either. They sent someone rather quickly. That guy had to call another guy and then said in order for it to work, he'd have to change all the cords. Um, ok, that's fine with me. But, he was standing there looking at us before saying, how do you feel about just moving to a different room?" I, physically, couldn't. He seemed reluctant to have to change the TV cords so my friend jokingly says, "we can just take a discount!"...
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酒店回复: Hello Julie,Thank you for providing your feedback on your recent stay with us. We take all customer issues very seriously. I'm sorry to hear our Front Office staff did not handle your issue with professionalism. Please accept my apologies and I hope you give us a chance to make it up to you on your next stay.
3.0分
情侣出游
The room was ok. Staff was sparse. Room floor was dirty and cracked. The rest of the room was ok. Could use sone major updates.
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酒店回复: Hello Dorinda,We appreciate your detailed feedback on your recent stay, and would like to let you know that we are getting ready to undergo major renovations. We hope you are able to return to see the final product on a future trip.
1.0分
其他
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If I could give a Zero I would. Stayed for a soccer tournament and the room was the most stressful part of the weekend. The first room we stayed in, the sink some how exploded when we were gone and ruined makeup and toiletries. We were moved to a different room (which took up all the down time we had between games) and that room
Had a leak in the ceiling that had our bed wet and the heater didn’t work. There was also a key issue that never got resolved. We got 5 different sets of keys and they maybe work once and then wouldn’t work again. We ended up just not closing the door all the way when we left our room.
The manager said all she could offer was a small discount on our stay, which doesn’t even cover the cost to replace everything that was ruined by the water explosion in our first room. She was suppose to call me back and never did.
Needless to say, we will never be staying at the red lion again. We were not the only family in our club that experienced issues and had to move rooms.
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酒店回复: Hello Samantha,We are sorry to hear that you ran into these issues during your stay. Guest complaints are taken very seriously, and wanted to let you know that our general manager attempted to return your call, but there was no answer. She will happily discuss all of the details of concern, as she was not aware of more than half of the named encounters in the review. Please feel encouraged to reach out again, as she would be happy to speak with you about your trip.
2.0分
商务出差
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The hotel is obviously under renovation. There weren't a lot of available rooms that had been cleaned and were ready. They did offer an upgrade. The carpet in the hallways and stairwells were very dirty. I did let the front desk manager know upon my departure.
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酒店回复: Hello Vivian,Thank you for providing detailed feedback on your recent stay. All feedback, no matter good or bad, helps us to improve the experience of current and future guests. Our hotel is undergoing renovations at this time, and it does cause some room closures while this is going on. These issues will be addressed by management, and we hope you return to stay again in the future.
3.0分
其他
Stayed for 3 nights. No one advised us that their was no room service unless u stayed more than 3 days
Would have been nice if this was stated when we arrived!
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酒店回复: Hello Rich,We are sorry to hear that our service policy was not relayed to you upon check in. This oversight will be brought to the attention of our front desk team, but we hope you return and give us another chance in the future.
3.0分
其他
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The inky thing we have to mention is that the bathroom smelled so bad… it was smelling like a sweaty dirty mop. We mentioned it to housekeeping and they addressed the situation immediately . We stay quite regularly and are always happy with service , staff, rooms etc. This was the first time we had to mention something and they were awesome in responding. Will definitely be back
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酒店回复: Hello Robert,Thank you for bringing this issue to our attention. We will look into what room you were staying in, and take care of this issue so that you will have one of your usual enjoyable visits next time you stay! Thank you for your loyalty, and we hope to see you again soon.
1.0分
其他
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The room was old and dated. It even smelled old. The temperature was around 85 degrees, and the pool and hot tub were locked up. There was no security lock on the door from the outside to our corridor, so anyone cold have come in. I was woken up 2 or 3 times by people yelling up and down the hallway. Never again!!
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酒店回复: Hello Susan,We are so sorry to hear about your experience during your stay. Thank you for bringing these issues to our attention. I am not sure what time you were trying to visit the pool area, but their hours are from 10:00 am to 10:00 pm. We apologize if it was not accessible during these hours, and will look into reasons why if that was the case. The other listed concerns will be addressed by our management staff, and we hope you return to stay again on future travels.
浴室里没有排风扇。空调的挡板会嘎嘎作响。如果把空调开到最大，还会发出噼啪声。推拉门的锁具也让人有些担心。
I didn't realize that there was no free breakfast. The hotel looked very old and felt dirty. Employees were not friendly and helpful
It smelled pretty badly inside the hallways. Staff wasn’t so chatty. Didn’t really explain much like why I was charged the extra $100 deposit so I had to ask someone else at the desk the next morning when checking out. Also.. was told a continental breakfast cost an extra $7 per person. For the cost it should have been included.
Dark, dingy a d dated. I requested a needed ADA room as my usual. As i was checking in someone called the fromt desk wanting to change rooms. The person helping me stopped to help them. I can't stand long so i went to sit down until she was ready. As soon as i sat down, she was "ready". I got up to complete my registration but she still has me wait at the counter to help the customer on the phone. She gives that person my reserved ADA room and then proceeds to find a room for us. She wanted to give me a room on the second floor simcw it's only 1 flight of stairs amd they don't have an elevator. I had to go sit back down but my friend explained that I can't climb stairs and we end up in a room next to the loudest ice machine known to man!. I just wanted to sit in the jacuzzi to be relaxed to watch tv in bed later. The jacuzzi was nice and hot but we were laughing at the 1989 jets that were still trying to work! Whatever, it still felt great. We go back to the room, get cleaned up, crawl into bed with our uce cream ready to watch TV. Welp, the TV didnt work either. They sent someone rather quickly. That guy had to call another guy and then said in order for it to work, he'd have to change all the cords. Um, ok, that's fine with me. But, he was standing there looking at us before saying, how do you feel about just moving to a different room?" I, physically, couldn't. He seemed reluctant to have to change the TV cords so my friend jokingly says, "we can just take a discount!"...
The room was ok. Staff was sparse. Room floor was dirty and cracked. The rest of the room was ok. Could use sone major updates.
If I could give a Zero I would. Stayed for a soccer tournament and the room was the most stressful part of the weekend. The first room we stayed in, the sink some how exploded when we were gone and ruined makeup and toiletries. We were moved to a different room (which took up all the down time we had between games) and that room
Had a leak in the ceiling that had our bed wet and the heater didn’t work. There was also a key issue that never got resolved. We got 5 different sets of keys and they maybe work once and then wouldn’t work again. We ended up just not closing the door all the way when we left our room.
The manager said all she could offer was a small discount on our stay, which doesn’t even cover the cost to replace everything that was ruined by the water explosion in our first room. She was suppose to call me back and never did.
Needless to say, we will never be staying at the red lion again. We were not the only family in our club that experienced issues and had to move rooms.
The hotel is obviously under renovation. There weren't a lot of available rooms that had been cleaned and were ready. They did offer an upgrade. The carpet in the hallways and stairwells were very dirty. I did let the front desk manager know upon my departure.
Stayed for 3 nights. No one advised us that their was no room service unless u stayed more than 3 days
Would have been nice if this was stated when we arrived!
The inky thing we have to mention is that the bathroom smelled so bad… it was smelling like a sweaty dirty mop. We mentioned it to housekeeping and they addressed the situation immediately . We stay quite regularly and are always happy with service , staff, rooms etc. This was the first time we had to mention something and they were awesome in responding. Will definitely be back
The room was old and dated. It even smelled old. The temperature was around 85 degrees, and the pool and hot tub were locked up. There was no security lock on the door from the outside to our corridor, so anyone cold have come in. I was woken up 2 or 3 times by people yelling up and down the hallway. Never again!!