My bathroom could’ve been cleaned and sanitized better. They were a stench smell that wasn’t pleasant. Otherwise everything else was satisfying.
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酒店回复: Hello Jeff,I appreciate you taking the time to comment about your stay. I apologize for the issues you had, as that is not what we expect our guest’s experiences to be. I am happy to hear that most aspects of your stay were to your liking. We will investigate which room you stayed in so that the restroom situation can be addressed right away. We look forward to providing you excellent service as a valued guest.
3.0分
其他
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Besides the bathroom flooring warped and the tv remote having to be really close to tv to change channels overall it was a decent place to stay. Would recommend replacing damaged flooring,shampooing and vacuuming the hall ways also the breakfast is not free
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酒店回复: Hello Joshua,Thank you for your honest and detailed feedback. All feedback, good and bad, assists us in detecting what areas need improvement. Your comments will be brought to the attention of our management team, and we hope you return so we are able to provide you with a better experience in the future.
2.0分
其他
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AC did not work, room smelled like cigarettes, the fridge was full of water, had to sleep with the balcony door open do to hot stuffy room to hear the noisy freeway along with someone's car alarm, the breakfast buffet was advertised on arrival but noted along with other guests in the morning that it cost $8.99 ea. They even charged me an additional $15.00 for a roll away bed, for my son.
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酒店回复: Hello Christine,Thank you for your review as all feedback helps us to improve. We are sorry your stay was less than desirable and that there were concerns with your room. Our Front Desk is available 24 hours a day and would have been more than happy to find you a more suitable room. I have shared your review with the appropriate departments and we will retrain where necessary. We hope you try us again in the future.
5.0分
其他
I love the kind Staff, Cecilia is too lovely!
I love the room view, and I so happy in the time that I spend there!
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酒店回复: Hello Camila,Thank you for taking the time to write such wonderful comments about your stay. We are always thrilled when we are able to exceed the expectations of our guests. Exceeding our guest’s expectations is what we strive for and we are happy to hear that we accomplished that. Your wonderful compliment to Cecilia will be relayed, she will be very excited to hear. We hope to see you again in the very near future!
2.0分
朋友出游
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The room had clearly been damaged from the room above but the repair job was not done well or correctly. The floor near the bathroom was still damaged and felt like it was rotten underneath from water damage. The staff at check in was nice but there was no coffee at breakfast or anyone at the coffee bar.
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酒店回复: Hello April,We appreciate you bringing attention to this matter! Our team will investigate to see what sleeping room this was so that the issue can be looked into. We hope you return for a better visit in the future.
4.0分
其他
The staff was very helpful, especially Cecilia and Mike. The hotel could use a facelift - not dirty, just old.
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酒店回复: Hello Carol,I would like to thank you for your review and I am happy to hear you had such pleasant interactions with our staff. Any feedback we receive from our guests, good or bad, assists us in making sure our guests have a more enjoyable stay. Your comments will surely be relayed to Cecilia and Mike. We value you as our guest, and look forward to having you with us again soon!
2.0分
其他
Heater was very noisy and temperature control did not work.Could not turn off the fan. Room was worn out.
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酒店回复: Hello Wonjae,Thank you for your helpful feedback. Our team will do some investigating to which room you are referring to, and see if we are able to fix the listed issues. We hope you give us a chance to provide you the best possible stay on a future date.
4.0分
商务出差
The bed mattress was very used. I could not sleep the 1st night due to the bed was not firmer enough
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酒店回复: Hello Betty,Firstly, we would like to thank you for such a great rating of our property, but would also like to extend our apologies for the poor night sleep you received on the mattress. We will be looking into your reservation to inspect the mattress in question, and hope you return for a better stay in the future.
4.0分
情侣出游
Room was clean. Weekend nights are definitely busy with the on site bar requiring a door man. The grounds and pool view were nice
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酒店回复: Hello Kristen,Thank you for the great review and rating! Our lounge is definitely a popular spot in town, especially on the weekends. We hope you return in the future to stay again!
浴室里没有排风扇。空调的挡板会嘎嘎作响。如果把空调开到最大，还会发出噼啪声。推拉门的锁具也让人有些担心。
My bathroom could’ve been cleaned and sanitized better. They were a stench smell that wasn’t pleasant. Otherwise everything else was satisfying.
Besides the bathroom flooring warped and the tv remote having to be really close to tv to change channels overall it was a decent place to stay. Would recommend replacing damaged flooring,shampooing and vacuuming the hall ways also the breakfast is not free
AC did not work, room smelled like cigarettes, the fridge was full of water, had to sleep with the balcony door open do to hot stuffy room to hear the noisy freeway along with someone's car alarm, the breakfast buffet was advertised on arrival but noted along with other guests in the morning that it cost $8.99 ea. They even charged me an additional $15.00 for a roll away bed, for my son.
I love the kind Staff, Cecilia is too lovely!
I love the room view, and I so happy in the time that I spend there!
The room had clearly been damaged from the room above but the repair job was not done well or correctly. The floor near the bathroom was still damaged and felt like it was rotten underneath from water damage. The staff at check in was nice but there was no coffee at breakfast or anyone at the coffee bar.
The staff was very helpful, especially Cecilia and Mike. The hotel could use a facelift - not dirty, just old.
Heater was very noisy and temperature control did not work.Could not turn off the fan. Room was worn out.
The bed mattress was very used. I could not sleep the 1st night due to the bed was not firmer enough
Room was clean. Weekend nights are definitely busy with the on site bar requiring a door man. The grounds and pool view were nice