These positive reviews are FAKE! The food is gross, the rooms were filthy and the walls were extremely thin. The elevator didn’t work and I was given a cup of cleaning solution to clean the bathroom myself and after doing so I realized that there was no hot water in the shower. Room 228 has been broken into before and you could enter the room with your finger!
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酒店回复: Thank you for bringing these concerns to our attention. We sincerely apologize that your experience did not meet the standards we strive to provide. Guest safety, cleanliness, and comfort are extremely important to us, and the issues you described regarding the room condition, hot water, elevator, and security are being taken very seriously. This feedback has been escalated to our management and maintenance teams for immediate review and corrective action. We appreciate you sharing these details, as they help us identify areas that require urgent improvement. We truly regret the inconvenience you experienced and hope to have the opportunity to restore your confidence in our hotel in the future.Warm Regards,Sleep Inn Management-DP
1.0分
其他
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We got to the hotel and checked in our room and there was blood on the comforter. The young lady at the front desk, reacted quickly and apologetic and got us into another room. When we got in that room the sink had dirt all over it, as if it wasn't cleaned. The young lady apologized again and called the manager to let him know. He acted as if he didn't care about her telling him that the rooms were messed up. He just yelled and told her to get them another room. No apologie or anything. We just into the 3rd room. There was some blood on that comforter. We couldn't believe it. We were so tired, that we just took the comforter off and went to sleep. We were in town for my Uncle's funeral and were too tired to keep dealing with it. I want to thank the front desk clerk for being so kind to us. She was a gem. I would not recommend to anyone to stay at this hotel.
1.0分
商务出差
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This hotel is rated 9 but doesn’t even qualify for 6. The room have penetrated smell of cigarettes. Crazy smell of smoke. The room was not even clean. There were bed bugs. This is the first time I stay in hotel rated 9 and is worst than motel 6.
I don not recommend to stay in this nasty place. I ask to be change to a different room and they refuse. I ask for my refund and the manager refused.
5.0分
其他
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I likes that it was right off Hwy 67 with conveviences in Cedar Hill and Dallas. Close to shopping and restaurants. Not like that the pool was small, bo elevator for 2nd floor stat, and people was hanging out that were staying or put out or hanging out in the parking lot.
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酒店回复: Thank you for your review. We are pleased to know you valued our convenient location near Highway 67 with easy access to Cedar Hill, Dallas, shopping, and dining. We also appreciate your constructive feedback regarding the pool size, elevator access, and parking lot activity, which will be considered as we work to enhance our guest experience. We value your input and look forward to the opportunity to serve you again.
5.0分
家庭亲子
I really enjoyed my stay and the staff was super nice
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酒店回复: Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your stay and appreciated our friendly staff. Providing a welcoming and comfortable experience for our guests is always our top priority. We truly value your kind words and look forward to welcoming you again soon.
5.0分
其他
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The hotel is in a great location,.It's free of any drama and the rooms are surprisingly large with a sofa section, and one of the most comfortable beds. The AC worked better than my central air. The staff is friendly, attentive, and professional. The WiFi was as good as any and I used it a lot - impressively fast and reliable.300 cable channels including Bally's, Fox Sports, 6 ESPN's! If you're looking for a comfortable, peaceful hotel with great wifi, AC, and great bedding at a great price, this is a great choice!
5.0分
其他
Very good service!
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酒店回复: Thank you for your perfect 10/10 rating. We are delighted to hear that you were pleased with our service. Your kind feedback is greatly appreciated and motivates our team to continue delivering exceptional experiences. We look forward to welcoming you back in the near future.Warm Regards,Sleep Inn Management-DP
5.0分
其他
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Let me start by saying, "don't judge a book by it's cover" when it comes to this hotel. I'm told all the US Magnuson hotels are about to get a complete makeover within a year. This is a family run hotel—they are good people. They go out of their way to accommodate you. My room-single room-king size bed, was surprisingly spacious and very clean. Comes with your standard microwave, refrigerator and WIFI. The Wifi is reliable and solid! Lastly, and maybe most importantly, this hotel is casual, quiet and drama free. Give it a try!
1.0分
其他
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Negative 5 stars Our room was nasty it had dead bugs on the wall it even had holes in the wall it smelled horrible and the door wouldn’t lock from the outside we had to go get food and had to hurry back because the door wouldn’t lock this was a really bad stay then the key card wouldn’t work to let us back inside the building I would’ve got my money back and left but couldn’t find anyone
5.0分
其他
Good
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酒店回复: Thank you for awarding us a 10/10 rating. We truly appreciate your feedback and are delighted to know you had a positive experience. Your support means a great deal to our team, and we look forward to welcoming you back again soon.Warm Regards,Sleep Inn Management-DP
These positive reviews are FAKE! The food is gross, the rooms were filthy and the walls were extremely thin. The elevator didn’t work and I was given a cup of cleaning solution to clean the bathroom myself and after doing so I realized that there was no hot water in the shower. Room 228 has been broken into before and you could enter the room with your finger!
We got to the hotel and checked in our room and there was blood on the comforter. The young lady at the front desk, reacted quickly and apologetic and got us into another room. When we got in that room the sink had dirt all over it, as if it wasn't cleaned. The young lady apologized again and called the manager to let him know. He acted as if he didn't care about her telling him that the rooms were messed up. He just yelled and told her to get them another room. No apologie or anything. We just into the 3rd room. There was some blood on that comforter. We couldn't believe it. We were so tired, that we just took the comforter off and went to sleep. We were in town for my Uncle's funeral and were too tired to keep dealing with it. I want to thank the front desk clerk for being so kind to us. She was a gem. I would not recommend to anyone to stay at this hotel.
This hotel is rated 9 but doesn’t even qualify for 6. The room have penetrated smell of cigarettes. Crazy smell of smoke. The room was not even clean. There were bed bugs. This is the first time I stay in hotel rated 9 and is worst than motel 6.
I don not recommend to stay in this nasty place. I ask to be change to a different room and they refuse. I ask for my refund and the manager refused.
I likes that it was right off Hwy 67 with conveviences in Cedar Hill and Dallas. Close to shopping and restaurants. Not like that the pool was small, bo elevator for 2nd floor stat, and people was hanging out that were staying or put out or hanging out in the parking lot.
I really enjoyed my stay and the staff was super nice
The hotel is in a great location,.It's free of any drama and the rooms are surprisingly large with a sofa section, and one of the most comfortable beds. The AC worked better than my central air. The staff is friendly, attentive, and professional. The WiFi was as good as any and I used it a lot - impressively fast and reliable.300 cable channels including Bally's, Fox Sports, 6 ESPN's! If you're looking for a comfortable, peaceful hotel with great wifi, AC, and great bedding at a great price, this is a great choice!
Very good service!
Let me start by saying, "don't judge a book by it's cover" when it comes to this hotel. I'm told all the US Magnuson hotels are about to get a complete makeover within a year. This is a family run hotel—they are good people. They go out of their way to accommodate you. My room-single room-king size bed, was surprisingly spacious and very clean. Comes with your standard microwave, refrigerator and WIFI. The Wifi is reliable and solid! Lastly, and maybe most importantly, this hotel is casual, quiet and drama free. Give it a try!
Negative 5 stars Our room was nasty it had dead bugs on the wall it even had holes in the wall it smelled horrible and the door wouldn’t lock from the outside we had to go get food and had to hurry back because the door wouldn’t lock this was a really bad stay then the key card wouldn’t work to let us back inside the building I would’ve got my money back and left but couldn’t find anyone
Good