Staff is awesome, we dealt with Andrew mostly and very impressed. Entire hotel is first rate
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酒店回复: Hello,Thank you for sharing your feedback and for giving us a perfect score on *******. I’m thrilled to hear that you were impressed with our staff and that Andrew made such a positive impact during your stay. Your kind words about the entire hotel being first rate mean a great deal to us.We truly appreciate your support and look forward to welcoming you back for another outstanding experience.Warm regards, Karen Pionk General Manager
4.0分
家庭亲子
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Everything was as good as it could be given the building and set up. The set up with the parking ramp is terrible. I literally had to take 3 elevators to go from the parking ramp to my room. The building has a cold and had an uninviting feeling. It was clean and had new furnishings, but felt like a cold, concrete monstrosity. My only view being that of the parking garage didn’t help. The staff was great. No complaints with the service.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear that our staff provided great service and that you found the cleanliness and furnishings up to standard.We understand your concerns about the building layout and the parking ramp access. While the structure presents some challenges, we’re continuously exploring ways to improve the guest experience within the space we have. Your feedback about the building’s atmosphere and view is valuable, and we’ll share it with our leadership team as we look for opportunities to enhance comfort and warmth throughout the property.We truly appreciate your comments and hope to welcome you back with an even better experience in the future.
5.0分
情侣出游
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Staff was very friendly and knowledgeable. Room was okay. Was hoping for a better view as the hotel didn’t seem busy. Was put in a room overlooking the parking ramp.
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酒店回复: Hello,Thank you for sharing your feedback and for giving us a perfect score on *******. We're pleased to hear that you found our staff friendly and knowledgeable. We do regret that your room view did not meet your expectations, especially when you perceived the hotel to be less busy. We always strive to accommodate requests for preferred views whenever possible, and we're sorry we weren't able to provide that opportunity during your stay.Your comments are important to us, and we will review this with our team to ensure we do better in the future. We hope to have the chance to welcome you back and provide an experience that exceeds your expectations.Warm regards, Karen Pionk General Manager
3.0分
其他
With the price of the rooms being as expensive as they are, breakfast should be included.
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酒店回复: Hello,Thank you for sharing your feedback and for choosing to stay with us. I understand your perspective regarding breakfast being included, and I appreciate you taking the time to let us know. While Sheraton does not offer complimentary breakfast as part of the brand standards, we do provide options through our restaurant and packages that include breakfast for added value.Your comments are important to us, and I will share them with our team as we continually look for ways to enhance the guest experience. We hope to have the opportunity to welcome you back in the future.Warm regards, Karen Pionk General Manager
1.0分
其他
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TV Remote control was not working(tv turning on & off on its own) not able to change Channels, tv screen black and still hear it.
Dirty floor, dirty toilet, bathroom door knob broken fell on floor when closing the door.
地理位置非常优越，临近海边步道，晚饭后散步非常棒，酒店工作人员热情接待，酒店卫生间灯光实在太暗，感觉不舒服。
这酒店很不错！要是能提供免费早餐和免费停车就更好了。
我的房间很不错，但由于门和地板之间的空间很大，所以你可以听到一切。此外，孩子们在走廊里跑来跑去，门不停地关着，直到午夜，然后在早上 6:30 再次响起
热水不多。大概只有一分钟的热水，然后就变成温水了。停车场也有点像厕所。不过早餐很棒，我睡得很好。
施工和从停车场到前台带着行李的路程很漫长，如果你不了解酒店，你会迷路，找不到酒店
Staff is awesome, we dealt with Andrew mostly and very impressed. Entire hotel is first rate
Everything was as good as it could be given the building and set up. The set up with the parking ramp is terrible. I literally had to take 3 elevators to go from the parking ramp to my room. The building has a cold and had an uninviting feeling. It was clean and had new furnishings, but felt like a cold, concrete monstrosity. My only view being that of the parking garage didn’t help. The staff was great. No complaints with the service.
Staff was very friendly and knowledgeable. Room was okay. Was hoping for a better view as the hotel didn’t seem busy. Was put in a room overlooking the parking ramp.
With the price of the rooms being as expensive as they are, breakfast should be included.
TV Remote control was not working(tv turning on & off on its own) not able to change Channels, tv screen black and still hear it.
Dirty floor, dirty toilet, bathroom door knob broken fell on floor when closing the door.