酒店回复: Dear Guest,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.We have tried to call you multiple times without any success. Please contact us at your earliest convenient.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager
4.0分
家庭亲子
原文
翻译提供方：Google
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酒店回复: Dear Guest,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager
1.0分
其他
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No stay. Owner refused to accept ******* reservation due to his issues w *******. Tried to double bill me. Rude and aggressive. Shouted expletives and threatened me. We each called law enforcement on each other. I will never ever use ******* or Quality Inn for lodging again. I was forced to find alternate lodging and paid the same for much better hospitality. It seems both ******* and quality have forgotten they are in the hospitality business. Made my life miserable after 11 hours drive. No fault of mine. I simply booked online only to be treated terribly. Thankfully I am now a happy IHG member. That’s how commerce works. Customers go where they are treated best. ******* and Quality Inn can dance into the sunset together as bad examples. I wish you the best in bankruptcy. Have a VP contact me before I leave both Yelp and Google reviews. Or not. peace
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酒店回复: Dear Guest,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.General Manager
4.0分
家庭亲子
Very specious room and comfortable bed. Hot breakfast was a huge plus serving real apple and orange juice.
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酒店回复: Dear Guest,Thank you so much for taking the time to leave us such a wonderful review! We are so glad that you enjoyed your stay at our hotel.We are always striving to provide our guests with the best possible service, and it is gratifying to hear that you felt our staff was wonderful. We are proud of our team members, and we are always working to ensure that they provide our guests with a positive and memorable experience.Finally, we are happy to hear that you enjoyed our complimentary hot breakfast. We take great pride in our hot breakfast buffet, which features a variety of hot and cold items, including scrambled eggs, sausage gravy, waffles, cereal, yogurt, fruit, and pastries. We also offer a variety of coffees, teas, and juices.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager
3.0分
情侣出游
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This hotel was fine for a quick overnight to break a long trip up but I’d never stay here for longer. Room was clean and bed was fine, but breakfast was terrible. Very limited options and what I think was supposed to be oatmeal was inedible. Restaurant that is next door that staff recommended was fine. Lots of noise from main road and i81.
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酒店回复: Dear Guest,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have been operating the hotel since October 2017. Since then, we have replaced 15,000 sq/feet of roof, 100% toilets with dual flush. We have also replaced the hotel phone system in November 2018. We have also upgraded our Internet infrastructure in December 2018 to provide the best coverage for our guest. We have also renovated every room with new lights, vanity mirrors and artwork. In addition, we have professionally resurfaced 100% of the bathtub in the hotel. We have also upgraded our fire panel and replaced security system to increase the safety of our guests. We have replaced every bed base with bed platforms for better support in February 2020. We have also replaced 100% of the furniture in the rooms in April 2020. We have also replaced 100% of the locks in January 2023. We have just replaced 100% of the bathtubs in the hotel this year. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.We have tried to call you multiple times without any success. Please contact us at your earliest convenient.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager
5.0分
情侣出游
Room clean and the young man at the front desk was personable and courteous. He also too the time to make a courteous call prior to our arrival.
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酒店回复: Dear Guest,Thank you for such a great review! It is truly gratifying. As you experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found Quality Inn Salem I-81 to be clean and quiet. Thank you for giving us a positive review and kind words. It is a guest like you who makes all of our hard work worthwhile!We hope to have the pleasure to host you again at Quality Inn Salem I-81!Bhavik PatelGeneral Manager
5.0分
其他
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I did not eat breakfast as I wanted to leave early. I have stayed here several times and always am satisfied with my stay. The restaurant next door is phenomenal and that is another perk.
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酒店回复: Dear Guest,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found the location of the Quality Inn Salem I-81 very convenient. We are on I-81 off exit 137 and surrounded by many delicious restaurants within walking distance. Thank you for a positive review and kind words.It was a pleasure to host you and we can't wait to see you soon!Bhavik PatelGeneral Manager
5.0分
家庭亲子
The staff was excellent. They called me the day before arrival to confirm everything. So polite and welcoming.
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酒店回复: Dear Guest,Thank you for such a great review! It is truly gratifying. As you experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service. We are glad to hear that you found Quality Inn Salem I-81 to be clean and quiet. Thank you for giving us a positive review and kind words. It is a guest like you who makes all of our hard work worthwhile!We hope to have the pleasure to host you again at Quality Inn Salem I-81!Bhavik PatelGeneral Manager
非常满意。
我付了房费，结果他们却说还需要一笔押金，这在任何地方都没有注明，也没人提过。我把最后一点钱都用来订房间了，所以没法额外拿出那一百美元作押金。现在我没地方住了，我和孩子们只能睡在车里。哦，他们还不给我退款，所以我们现在白白损失了80美元的房费。真是太棒了，这些应用可真好用！
午餐选择非常有限。炒蛋味道不错，咖啡也很好喝。浴室很新，虽然不大，但很干净。不过，床太硬了，而且房间里放着空气清新剂来掩盖异味。
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No stay. Owner refused to accept ******* reservation due to his issues w *******. Tried to double bill me. Rude and aggressive. Shouted expletives and threatened me. We each called law enforcement on each other. I will never ever use ******* or Quality Inn for lodging again. I was forced to find alternate lodging and paid the same for much better hospitality. It seems both ******* and quality have forgotten they are in the hospitality business. Made my life miserable after 11 hours drive. No fault of mine. I simply booked online only to be treated terribly. Thankfully I am now a happy IHG member. That’s how commerce works. Customers go where they are treated best. ******* and Quality Inn can dance into the sunset together as bad examples. I wish you the best in bankruptcy. Have a VP contact me before I leave both Yelp and Google reviews. Or not. peace
Very specious room and comfortable bed. Hot breakfast was a huge plus serving real apple and orange juice.
This hotel was fine for a quick overnight to break a long trip up but I’d never stay here for longer. Room was clean and bed was fine, but breakfast was terrible. Very limited options and what I think was supposed to be oatmeal was inedible. Restaurant that is next door that staff recommended was fine. Lots of noise from main road and i81.
Room clean and the young man at the front desk was personable and courteous. He also too the time to make a courteous call prior to our arrival.
I did not eat breakfast as I wanted to leave early. I have stayed here several times and always am satisfied with my stay. The restaurant next door is phenomenal and that is another perk.
The staff was excellent. They called me the day before arrival to confirm everything. So polite and welcoming.