Nice beds! Poolside was great! Everyone friendly! A couple of housekeeping items: fix gap on door/frame(#118), door rubs on tile floor, and parking lot needs fixing and resurfacing.
Thank you!
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酒店回复: Dear Jeff,We are delighted that you enjoyed your stay and appreciated our comfortable beds, pool area, and friendly staff. We also appreciate your detailed feedback regarding the door issues in room 118 and the parking lot condition. Your comments have been shared with our maintenance and housekeeping teams to ensure these items are addressed. Feedback like yours helps us continue improving so every guest can have an even better experience in the future.Sincerely,Hotel Manager
4.0分
其他
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The staff and room were great! But the walls must be paper thin. Could hear the people in next room. The ones upstairs. And the slamming of the door down the hall of people going in and out half the night. Finally got to sleep about 1:00 AM when everyone went to bed finally.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed the staff and your room, but we’re sorry to hear that noise from other guests disrupted your rest. We’ll look into ways to minimize sound disturbances to ensure a more peaceful stay next time.Sincerely, Hotel Manager
3.0分
其他
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We were given a pool-side room that was not requested. They were fully booked, or we would have requested a room change. The chlorine smell bothers me. The noise from the pool was incredibly loud. The kids were supposed to be out of the pool by 10 pm, but kids and very loud adults were there until 11 pm. The door to the room did not fit properly and there was light from the bottom and top, plus this made every noise from the hallway very loud in the room and the continuous door slamming was awful until almost midnight. My friend and I are both diabetic and all the breakfast items were high carb--no egg, protein options except for a few small yoghurts. The hotel seemed understaffed, especially in the morning--no one checking on supplies in the breakfast room, unless someone spoke to the single person at the desk for checking out people. I've stayed in many hotels, and this one has the only one in several years that I have given this low of a review and would never stay in again or recommend.
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酒店回复: Dear Guest,We’re very sorry for the experience you had during your stay. From the unexpected poolside room and noise issues to the breakfast options and staffing concerns, we understand how disappointing this must have been. Your feedback is extremely valuable, and we’ll be reviewing these issues closely with our team to ensure better comfort, quieter rooms, and improved service for future guests. Thank you for taking the time to share your detailed comments.Sincerely, Hotel Manager
5.0分
情侣出游
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The staff that was there was excellent, helpful, friendly, efficient, competent-- however they were short staffed so there was not consistent room service, the pool was clean, the breakfast was basic but nice with wafflemaker, yogurt, frozen jimmy dean sandwiches, cereal, milk, the breakfast area was comfortable, the hotel was quiet, our room was clean and did not smell like cigarette residue, good for families or anyone
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酒店回复: Dear Guest,Thank you for your detailed feedback! We’re glad you enjoyed our friendly staff, clean rooms, and breakfast options. We appreciate your understanding about the short staffing and will work to improve consistency in service. We’re happy to hear you found the hotel quiet and family-friendly, and we look forward to welcoming you back!Sincerely, Hotel Manager
3.0分
其他
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Room not ready until 9:00pm :(
Very displeased because the room was not ready when we arrived. We said we would be there at 5:00 pm. Actually arrived at 8:00 and still had to wait an hour to check in. Not acceptable!
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酒店回复: Dear Guest,We sincerely apologize for the delay you experienced at check-in. Your room should have been ready upon arrival, especially after the time you provided, and we regret the inconvenience this caused. Thank you for sharing your feedback — we’ll address this with our team to ensure it does not happen again.Sincerely, Hotel Manager
4.0分
情侣出游
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Older building but looked to have been recently renovated. Overall a comfortable stay and comfy beds. Bathroom was pretty old and smells like cigarette smoke, not sure if it’s stuck in the tub or if the last person had smoked in there. Standard continental breakfast in the morning.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased that you found your stay comfortable, enjoyed the beds, and appreciated the recent renovations. We regret that the bathroom condition and lingering smoke odor affected your experience. We are reviewing these areas to ensure better cleanliness and overall guest comfort. Your comments help us improve both our facilities and services for future stays.Sincerely, Hotel Manager
1.0分
情侣出游
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We had gotten a recommendation from a friend who said this was a great hotel. When we walked into the hotel there's 2 sets of steep concrete stairs leading to check in desk. There are no elevators. I'm not sure how anyone handicapped can check in. The floors everywhere are warped. The smell is old & rotten. To get to rooms, you have to walk up another set of steep, narrow steps. If you have a lot of luggage, u will have to carry them down those steep stairs & then back to your room, no carts. Front desk team were friendly. The room doors don't fit in the frame well, hard to open/close. Something was leaking in the bathroom next to tub. The room we reserved was supposedly a premium room, 2 nights-$511. This place isn't worth that much money! I heard every door slam last night. The shower isn't for tall people, I'm 6'1, shower head came to my chest. There is Dove shampoo /conditioner, bar soap in the shower, which was cool.
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酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet expectations. We appreciate your compliments regarding our front desk team and provided amenities. Your concerns about accessibility, room condition, noise, and bathroom issues are noted, and we will work with our maintenance and management teams to address them. We hope to have the opportunity to provide a much improved stay in the future.Sincerely, Hotel Manager
2.0分
家庭亲子
For the money changed, the room is not up to standards. Very overpriced for such outdated room with broken door by lock
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酒店回复: Dear Guest,We’re sorry to hear your stay did not meet your expectations. Your feedback about the room condition and pricing is important, and we will review these issues to ensure improvements. Thank you for bringing this to our attention.Sincerely, Hotel Manager
服务非常棒
非常基础的酒店,没什么特别的,也不是最干净的,但员工很友好,早餐还行!
Nice beds! Poolside was great! Everyone friendly! A couple of housekeeping items: fix gap on door/frame(#118), door rubs on tile floor, and parking lot needs fixing and resurfacing.
Thank you!
The staff and room were great! But the walls must be paper thin. Could hear the people in next room. The ones upstairs. And the slamming of the door down the hall of people going in and out half the night. Finally got to sleep about 1:00 AM when everyone went to bed finally.
We were given a pool-side room that was not requested. They were fully booked, or we would have requested a room change. The chlorine smell bothers me. The noise from the pool was incredibly loud. The kids were supposed to be out of the pool by 10 pm, but kids and very loud adults were there until 11 pm. The door to the room did not fit properly and there was light from the bottom and top, plus this made every noise from the hallway very loud in the room and the continuous door slamming was awful until almost midnight. My friend and I are both diabetic and all the breakfast items were high carb--no egg, protein options except for a few small yoghurts. The hotel seemed understaffed, especially in the morning--no one checking on supplies in the breakfast room, unless someone spoke to the single person at the desk for checking out people. I've stayed in many hotels, and this one has the only one in several years that I have given this low of a review and would never stay in again or recommend.
The staff that was there was excellent, helpful, friendly, efficient, competent-- however they were short staffed so there was not consistent room service, the pool was clean, the breakfast was basic but nice with wafflemaker, yogurt, frozen jimmy dean sandwiches, cereal, milk, the breakfast area was comfortable, the hotel was quiet, our room was clean and did not smell like cigarette residue, good for families or anyone
Room not ready until 9:00pm :(
Very displeased because the room was not ready when we arrived. We said we would be there at 5:00 pm. Actually arrived at 8:00 and still had to wait an hour to check in. Not acceptable!
Older building but looked to have been recently renovated. Overall a comfortable stay and comfy beds. Bathroom was pretty old and smells like cigarette smoke, not sure if it’s stuck in the tub or if the last person had smoked in there. Standard continental breakfast in the morning.
We had gotten a recommendation from a friend who said this was a great hotel. When we walked into the hotel there's 2 sets of steep concrete stairs leading to check in desk. There are no elevators. I'm not sure how anyone handicapped can check in. The floors everywhere are warped. The smell is old & rotten. To get to rooms, you have to walk up another set of steep, narrow steps. If you have a lot of luggage, u will have to carry them down those steep stairs & then back to your room, no carts. Front desk team were friendly. The room doors don't fit in the frame well, hard to open/close. Something was leaking in the bathroom next to tub. The room we reserved was supposedly a premium room, 2 nights-$511. This place isn't worth that much money! I heard every door slam last night. The shower isn't for tall people, I'm 6'1, shower head came to my chest. There is Dove shampoo /conditioner, bar soap in the shower, which was cool.
For the money changed, the room is not up to standards. Very overpriced for such outdated room with broken door by lock