酒店回复: Dear Alex,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely, Hotel Manager
1.0分
其他
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The customer service was terrible. I made a reservation after trraveling long hours. When I got to the property the man at the front desk was rude and had attitude. No where when I made the reservation did it say I couldnt check in until the next day at 3pm. I wasnt able to get a refund and I never got to stay in the room.
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酒店回复: Dear Danielle,Thank you for sharing your experience. We regret the inconvenience caused by the check-in policy and the interaction at the front desk. Your comments regarding communication and service have been noted and will be reviewed with our management team to ensure clearer information and better guest assistance in the future. Hope you will visit again.Sincerely, Hotel Manager
1.0分
其他
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15 minutes before checkout they were extremely rude & knocking every 2 minutes saying we had to get out immediately. We left the room at 11 then sat in the car to see what the emergency was. They didn't come clean the room for 2 more hours! All they did was get the towels & make the bed. This was the worst place we have ever stayed.
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酒店回复: Dear Vernon,We regret the inconvenience caused by the checkout experience and service interaction. Your comments have been noted and will be reviewed with our team to ensure better communication, professionalism, and timely housekeeping practices for a more respectful and pleasant guest experience in the future. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
商务出差
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Don’t drink the water
When I turned on shower the water was black. Had lots of air coming out. It finally cleared up to take a shower. Next morning the water looked like coffee. I had to use a bottle water to brush my teeth. Manager says it happens every month. No excuses for this.
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酒店回复: Dear Brian,Thank you for sharing your experience. We sincerely apologise for the water quality issues you encountered. This is not acceptable, and we understand your frustration, especially if it is a known recurring problem. Your feedback has been noted and will be forwarded to management for urgent review and long-term resolution to ensure guest safety and comfort. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
商务出差
Hotel does not accept service animals. They said theyd refund my reservation however ******* is unable to reach the hotel. They will not answer the phone.
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酒店回复: Dear Guest,We are sorry if there was any misunderstanding about this. To clarify, our hotel does not allow pets, and this policy is listed across all OTA platforms, including *******. Regarding communication with *******, please note that all OTA partners have my direct cell phone number on file. As of now, I have not received any contact from them regarding this reservation. I will also check with my front desk team to confirm whether any calls came through.Sincerely, Hotel Manager
3.0分
商务出差
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Underwhelming
When I asked to have a 1st floor was told none available!!! Many rooms empty!!!! Breakfast was in my mind going to be something I'd eat. Waffle batter had 1/2 inch in container, no butter and sugar free syrup with 1/4 in in bottle. Not to mention no napkins and any juice!
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酒店回复: Dear LISA,Thank you for your feedback. We apologise for the inconvenience you experienced with the room availability and breakfast options. We understand how important these details are, and we will work with our team to ensure that these issues are addressed for future stays. We value your input and hope to offer you a more comfortable experience next time.Sincerely, Hotel Manager
1.0分
商务出差
Not the best option. Room smelled and was pretty dated. Pillows were horrible
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酒店回复: Dear Rustin,Thank you for sharing your feedback. We apologise for the issues you encountered during your stay, particularly with the room smell and pillows. Your comments will be shared with our team as we continue to work on improving our accommodations. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
4.0分
家庭亲子
The front desk attendant was extremely nice and welcoming.
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酒店回复: Dear Cathi,Thank you for your kind feedback! We're so glad to hear that the front desk attendant made a positive impression with their warm and welcoming service. We appreciate your comments and look forward to welcoming you back soon!Sincerely, Hotel Manager
3 分钟或更短的时间里清洁很糟糕，我的孩子们的脚很脏，所以我决定去另一家酒店
服务非常好👍
价格
The customer service was terrible. I made a reservation after trraveling long hours. When I got to the property the man at the front desk was rude and had attitude. No where when I made the reservation did it say I couldnt check in until the next day at 3pm. I wasnt able to get a refund and I never got to stay in the room.
15 minutes before checkout they were extremely rude & knocking every 2 minutes saying we had to get out immediately. We left the room at 11 then sat in the car to see what the emergency was. They didn't come clean the room for 2 more hours! All they did was get the towels & make the bed. This was the worst place we have ever stayed.
Don’t drink the water
When I turned on shower the water was black. Had lots of air coming out. It finally cleared up to take a shower. Next morning the water looked like coffee. I had to use a bottle water to brush my teeth. Manager says it happens every month. No excuses for this.
Hotel does not accept service animals. They said theyd refund my reservation however ******* is unable to reach the hotel. They will not answer the phone.
Underwhelming
When I asked to have a 1st floor was told none available!!! Many rooms empty!!!! Breakfast was in my mind going to be something I'd eat. Waffle batter had 1/2 inch in container, no butter and sugar free syrup with 1/4 in in bottle. Not to mention no napkins and any juice!
Not the best option. Room smelled and was pretty dated. Pillows were horrible
The front desk attendant was extremely nice and welcoming.