酒店回复: Hi Laryn,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues and the challenges you faced with our staff and billing during your stay. This is certainly not the standard we aim to uphold, and your concerns about the charges and customer service are taken very seriously. We will be addressing these matters internally to ensure they are resolved and do not happen again. We appreciate your feedback and regret that your visit did not meet your expectations.Jeremy Ward #Team6
The room was mostly clean. But the toilet didn't smell clean. And the room didn't seem in good shape: the curtain was broken, the sink slanted down so the soap bar slid off it, the electrical outlets were in strange places. The hallway outside the room had a strange smell too.
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Amazing accommodations/amenities for the price. Basically a suite for the price of a single king. Clean, good bathroom, good bed, easy to get a room. Wifi wasn’t great.
4.0分
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Room was clean, customer service was good. Could use some updating. USB outlets would be awesome. This is my second stay at this location and I accidentally booked a wheelchair accessible room. The problem in the room was the sink and end tables next to bed were slanted just a little. I don’t know if that was meant to be like that, but I couldn’t keep much on the sink as there was no counter space and the soap fell right into the sink. Other than that, it was great.
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For the price of the hotel I would definitely recommend. I was traveling as a solo female and the spot was perfectly close to nature sites and stores. My room was very clean and staff was very friendly!
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Friendly staff, clean room, felt secure. Usually I’m a scared person of everything and everyone while traveling alone and I had a good nights rest here. No issues whatsoever.
4.0分
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Upon arrival, none of the outdoor lights were working and I was dissatisfied bc I arrived at night. I did mention it to the front desk. However, my room was spotless, water is hot. The next day, all the outdoor lights were back on, which afforded the 4 stars. Amenities are few, though I knew this up front.
特意定的无烟房，但是进屋还是有烟味，可能以前吸烟的人太多了。一楼有带宠物的客人，偶尔有狗叫。但是没有评论的那么差。价格真低，
整个地方都脏死了！酒店楼梯间的地板很脏，甚至有裂缝，可能有安全隐患。房间的地板又滑又脏。管理人员很粗鲁，不肯给我多几个枕头或毛巾。我的信用卡被扣款的金额超过了电子邮件收据上显示的金额。当我质疑差额时，酒店前台的人敷衍了事。他们打电话给酒店老板/管理人员，他说他可以在大约一个半小时内到酒店来退还差额。我说我希望立即退还差额，否则我会对全部费用提出异议。那位女士给老板回了电话，他说服她退还了差额。我感觉这位老板一直在对所有住在这家酒店的人做同样的事情。真不好！
入住后，我们会避免入住允许携带宠物的酒店。
Streetsboro 很难找到；地图上显示它靠近 90 号美国国道，但这并不准确。我们一进房间，就闻到一股类似猫尿的味道；前台工作人员带着歉意送来了 Febreze 宠物除臭喷雾（虽然不是彻底的解决办法，但效果更好）。没有洗发水或其他客房用品（只有洗手液）。停车很方便。
当我们到达时，我不得不等待一名工作人员和另外两名顾客打完电话。酒店大堂破旧不堪。它需要彻底清洁和粉刷。门很脏，我不想碰它。制冰机漏水，溅到地板上。气味令人不快。房间很脏！墙上到处都是灰尘。它们看起来好像很多年没有擦过了。抽屉上的床垫令人作呕！当我儿子去要床单时，因为房间里没有床单，他们给了他一条毯子。我打电话到楼下要床单和枕头，他们让我让他回去拿。他们只给了他一张床单，而不是床罩。我们在抽屉的床垫下发现了一个奶嘴，这说明他们不清洗床垫。浴帘杆几乎挂不住。他们用一块木头托着浴帘的一边，使得浴帘很难拉上。排水盖没装好，在排水很慢的淋浴间里晃来晃去。马桶座圈坏了，我敢肯定，因为它在马桶上放不稳。这间四人房只配了两个枕头。除了肥皂和两条大毛巾，没有其他洗漱用品。这间房可以住四人。虽然是套房，但我不会把它归类为套房。墙壁严重破损，而且脏得要命！这地方需要翻新一下，比如粉刷一下，好好打扫一下。我知道这是6号汽车旅馆，但脏乱不堪，这可不是借口！
The room was mostly clean. But the toilet didn't smell clean. And the room didn't seem in good shape: the curtain was broken, the sink slanted down so the soap bar slid off it, the electrical outlets were in strange places. The hallway outside the room had a strange smell too.
Amazing accommodations/amenities for the price. Basically a suite for the price of a single king. Clean, good bathroom, good bed, easy to get a room. Wifi wasn’t great.
Room was clean, customer service was good. Could use some updating. USB outlets would be awesome. This is my second stay at this location and I accidentally booked a wheelchair accessible room. The problem in the room was the sink and end tables next to bed were slanted just a little. I don’t know if that was meant to be like that, but I couldn’t keep much on the sink as there was no counter space and the soap fell right into the sink. Other than that, it was great.
For the price of the hotel I would definitely recommend. I was traveling as a solo female and the spot was perfectly close to nature sites and stores. My room was very clean and staff was very friendly!
Friendly staff, clean room, felt secure. Usually I’m a scared person of everything and everyone while traveling alone and I had a good nights rest here. No issues whatsoever.
Upon arrival, none of the outdoor lights were working and I was dissatisfied bc I arrived at night. I did mention it to the front desk. However, my room was spotless, water is hot. The next day, all the outdoor lights were back on, which afforded the 4 stars. Amenities are few, though I knew this up front.