The rooms looked nothing like the pictures. They had sticky floors, cracked walls, the TV didn’t work, the bedspread had holes in them, and the staff didn’t respond when told.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dayton South - Miamisburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the floor and the state of the television. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
独自旅行
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People were working on their vehicles. Is this an extended stay Hotel? The room looked shabby and worn out. I did not feel safe for myself or my personal property. I had such a bad feeling about this place that I left around 9 PM and drove home to Indiana. I will NOT stay at this hotel again. I feel I should get a refund as I did not stay the night. TY
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dayton South - Miamisburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you encountered at the hotel and the state of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
2.0分
其他
No so good!
Service was fine but there was not TV or Wifi and was not time to rebook our hotel so had no other choice but to stay the night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dayton South - Miamisburg. We appreciate the kind comments about our service; however, we apologize to hear about your concern regarding the TV and WiFi. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ErikaRed Roof Management RediResponse Specialist
4.0分
其他
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Almost Perfect!!
The room was very comfortable and I slept soundly in a spacious king-size bed. I was disappointed the coffee pot was broken and no one was at the front desk at checkout at 8:45 am to thank, or accept my keycard. Overall, a surprising pleasure!!!!
1.0分
其他
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My husband had to change rooms twice. In the second room, he cut his ankle on something on the bed while he slept. It bled a lot. He complained and was given another room that wasn't much better, but he was told was one of the best rooms.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dayton South - Miamisburg. I am deeply sorry to hear about the issues your husband experienced during his stay. We strive to provide a safe and comfortable environment for all our guests, and it is disheartening to learn that we fell short of this standard. Please accept our sincerest apologies for the inconvenience and distress caused by the room changes and the condition of the rooms.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
It’s very close to the freeway. The prices are reasonable but that also brings a different group of people
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Dayton South - Miamisburg. We recognize your points regarding the convenience of our freeway location as well as its attraction from various guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
First room had soiled linens on the bed. Second room had broken AC. Third room was good enough but could use renovating.
2.0分
商务出差
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only booked for one night had no towels washcloth or soap in the room. when i went to let front desk know they said they didn't have anymore. i asked for a refund to book with a hotel that can accommodate the basics, that's when they suddenly could provide me with towels and washcloth, they looked like they have been washed but dingy and dirty. all red roofs are not like this. this one location just had bad management/owners. would have went to the red roof not to far from this one
这绝对是我这辈子住过最糟糕的地方，简直恶心透顶。没有卫生纸，没有擦脸巾或毛巾，没有水，马桶也冲不了，脏得要死。电视坏了，只有一个灯勉强亮着，房间里臭气熏天。一整晚都有人敲我的门，我叫了个披萨，结果被那个女的偷走了，真是丢人又恶心。你拥有这样的酒店简直应该感到羞耻，省省时间吧，这种地方千万别住，绝对不行！
好的
The rooms looked nothing like the pictures. They had sticky floors, cracked walls, the TV didn’t work, the bedspread had holes in them, and the staff didn’t respond when told.
People were working on their vehicles. Is this an extended stay Hotel? The room looked shabby and worn out. I did not feel safe for myself or my personal property. I had such a bad feeling about this place that I left around 9 PM and drove home to Indiana. I will NOT stay at this hotel again. I feel I should get a refund as I did not stay the night. TY
No so good!
Service was fine but there was not TV or Wifi and was not time to rebook our hotel so had no other choice but to stay the night.
Almost Perfect!!
The room was very comfortable and I slept soundly in a spacious king-size bed. I was disappointed the coffee pot was broken and no one was at the front desk at checkout at 8:45 am to thank, or accept my keycard. Overall, a surprising pleasure!!!!
My husband had to change rooms twice. In the second room, he cut his ankle on something on the bed while he slept. It bled a lot. He complained and was given another room that wasn't much better, but he was told was one of the best rooms.
It’s very close to the freeway. The prices are reasonable but that also brings a different group of people
First room had soiled linens on the bed. Second room had broken AC. Third room was good enough but could use renovating.
only booked for one night had no towels washcloth or soap in the room. when i went to let front desk know they said they didn't have anymore. i asked for a refund to book with a hotel that can accommodate the basics, that's when they suddenly could provide me with towels and washcloth, they looked like they have been washed but dingy and dirty. all red roofs are not like this. this one location just had bad management/owners. would have went to the red roof not to far from this one