酒店回复: Dear Rachel, We regret that your stay did not meet expectations. Ensuring a clean, comfortable, and welcoming environment is our priority, and we are sorry for any shortcomings you experienced. While we appreciate your positive remarks, we take your concerns seriously and will review them with our team. Your feedback is invaluable, and we hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
1.0分
其他
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The pictures are NOT the same!!! We arrived to find it completely different from the pictures … dirty, trash was over flowing literally… it was like a homeless shelter … the bed was literally half up/ half down … the lights didn’t work, the bathtub was BROWN. Not only did it smell… when we went to speak to the non caring clerk a man stopped my wife and told her he could tell we weren’t from there, the homeless all rent rooms there for cheap. A woman was “tweaking” in the hallway. It was absolutely terrible! I have requested a full refund waiting to hear back! We left and got a room else where!
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely, Hotel Management
4.0分
家庭亲子
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Check was fine. Dont try to check in early. There is charge. We arrived at 1:45 from another state. Check in was 3. We were just checking to see if it was possible. Never told there was a charge before check in time. Ever. Weird. Anyways. Room was comfy. Bathroom was nice. Some of the furniture was worn, but worked fine. Elevator was stuck when we were checking out. Employee was in it. She was not happy. Price was ok. Would stay again when in the area.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are pleased you found the room comfortable and that you would consider staying with us again when in the area. We also understand your concern regarding the early check-in fee and appreciate your feedback. Our commitment is to maintain transparency and list our policies on our booking sources to keep our guests informed. Regarding the elevator, our maintenance team has been informed and will ensure it remains in proper working order for the comfort and safety of all guests. We value your comments and look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management
1.0分
其他
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Check in staff was not friendly or helpful, she did not inform how to get to my room, breakfast hours, any details of parking. I find it hard to believe there was no public restroom I could use prior to check in. The clerk at checkout didn’t ask how my stay was. Not a very hospitable experience. Would not recommend.
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酒店回复: Dear Andrea, Thank you for sharing your impressions with us. We are truly sorry your arrival and departure interactions did not reflect the welcoming atmosphere we strive to create. Providing helpful information and a warm greeting are both essential to a pleasant experience, and your comments highlight where improvement is needed. We appreciate you taking the time to bring this to our attention, as it helps us focus on creating a more thoughtful and guest-oriented environment. We hope to have the chance to offer a much more positive visit in the future.Sincerely,Hotel Management
2.0分
其他
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The room wasn't dirty but it wasn't
Clean. The air conditioner was falling apart. I got bitten by a bed bug or spider.I reported it to the manager but he really didn't show interest. I told I had pictures but he didn't want to see them. Said he would make a report.
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酒店回复: Dear WILLIAM, Thank you for sharing your experience. We sincerely regret that your room did not meet the cleanliness and comfort standards we aim to provide, and that you encountered a pest issue during your stay. Guest well-being and safety are our top priorities, and we take concerns like yours very seriously. Please know that we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, as a precaution, we will inspect your room. We appreciate your feedback, as it helps us improve, and we hope you will consider giving us another opportunity to provide a clean and comfortable stay in the future.Sincerely,Hotel Management
1.0分
其他
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Key cards not working, room wouldn’t lock when leaving and locked out of room also. Staff extremely rude would not recommend to anyone to stay here, please save yourself the money and stay somewhere else, even your car would be better than here!
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酒店回复: Dear Adam, Thank you for sharing your feedback. Safety and guest comfort are top priorities for us, and we are sorry to learn about the challenges you experienced during your stay with us. We are committed to ensuring that every guest feels secure and well cared for, and your comments will be shared with our team to address these issues and implement improvements. Thank you for bringing these concerns to our attention, and hope to provide a more seamless and positive experience in the future.Sincerely,Hotel Management
4.0分
其他
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Had to wait for room to be finished cleaning, sat for 20 minutes when check in time was an hour and a half prior. Only downside. Was relatively clean and comfy, felt safe
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酒店回复: Dear Makayla, Thank you for your thoughtful review. We are glad to hear that your stay was clean and comfortable. The safety and security of all our guests are always our priority, and it's great that you felt safe here. However, we apologize for the delay at check-in, and we appreciate your patience. Your feedback has been shared with our housekeeping and front desk teams to help improve turnaround times and communication. We hope to welcome you back with a smoother arrival and another relaxing time at Extended Stay America.Sincerely, Hotel Management
4.0分
情侣出游
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Everything was good the only issue was an unpleasant smell in the room. Even though we bought pray and sprayed it to smell good. When we got back to the room that smell was still there.
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酒店回复: Dear Elizabeth, Thank you for your feedback. We’re glad to hear that your overall stay was good, but we’re sorry about the persistent odor in your room. A fresh and comfortable environment is essential, and we regret that this impacted your experience despite your efforts to improve it. Your comments have been shared with our housekeeping and maintenance teams to check and address the issue. We appreciate you bringing this to our attention and hope to provide a fresher, more enjoyable stay next time at Extended Stay America.Sincerely, Hotel Management
4.0分
其他
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The staff was so kind!
It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure how to handle it.
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酒店回复: Dear Kelsie, Thank you for your kind words and for taking the time to share your experience at Extended Stay America. We’re thrilled to hear that our staff made such a positive impression! However, we’re sorry that your rest was disrupted due to noise from neighboring guests and that the bed didn’t provide the comfort you needed. While some disturbances are beyond our control, we encourage guests to reach out to the front desk so we can do our best to assist them in the moment. Your feedback is a helpful reminder for us to continue improving both comfort and communication. We appreciate your patience and look forward to welcoming you back for a more restful stay in the future.Sincerely,Hotel Management
服务好，房子干净，员工细心，停车方便，靠近商店和餐饮场所，区域安全，总体干净，早餐糟糕，种类很少，没有选择
只能说“还行”，但本来可以做得更好
入住过程还行，但那位女士并不友好。房间里有浓重的陈旧香烟味，我想这就是为什么两扇窗户都开着的原因。床裙上有烧焦的痕迹，床边的抽屉里有烟灰，书桌抽屉里有垃圾。许多表面都有清洁痕迹，但其他许多表面（如门和墙壁）没有清洁，上面有手印和神秘物质。清洁工作已经完成，但并不彻底。床垫很干净，用拉链套盖住以防止污染。地板是乙烯基的，比地毯干净得多。难闻的烟味和他们用来掩盖烟味的清洁产品是住宿期间最糟糕的部分。
The pictures are NOT the same!!! We arrived to find it completely different from the pictures … dirty, trash was over flowing literally… it was like a homeless shelter … the bed was literally half up/ half down … the lights didn’t work, the bathtub was BROWN. Not only did it smell… when we went to speak to the non caring clerk a man stopped my wife and told her he could tell we weren’t from there, the homeless all rent rooms there for cheap. A woman was “tweaking” in the hallway. It was absolutely terrible! I have requested a full refund waiting to hear back! We left and got a room else where!
Check was fine. Dont try to check in early. There is charge. We arrived at 1:45 from another state. Check in was 3. We were just checking to see if it was possible. Never told there was a charge before check in time. Ever. Weird. Anyways. Room was comfy. Bathroom was nice. Some of the furniture was worn, but worked fine. Elevator was stuck when we were checking out. Employee was in it. She was not happy. Price was ok. Would stay again when in the area.
Check in staff was not friendly or helpful, she did not inform how to get to my room, breakfast hours, any details of parking. I find it hard to believe there was no public restroom I could use prior to check in. The clerk at checkout didn’t ask how my stay was. Not a very hospitable experience. Would not recommend.
The room wasn't dirty but it wasn't
Clean. The air conditioner was falling apart. I got bitten by a bed bug or spider.I reported it to the manager but he really didn't show interest. I told I had pictures but he didn't want to see them. Said he would make a report.
Key cards not working, room wouldn’t lock when leaving and locked out of room also. Staff extremely rude would not recommend to anyone to stay here, please save yourself the money and stay somewhere else, even your car would be better than here!
Had to wait for room to be finished cleaning, sat for 20 minutes when check in time was an hour and a half prior. Only downside. Was relatively clean and comfy, felt safe
Everything was good the only issue was an unpleasant smell in the room. Even though we bought pray and sprayed it to smell good. When we got back to the room that smell was still there.
The staff was so kind!
It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure how to handle it.