酒店回复: Dear Rachel, We regret that your stay did not meet expectations. Ensuring a clean, comfortable, and welcoming environment is our priority, and we are sorry for any shortcomings you experienced. While we appreciate your positive remarks, we take your concerns seriously and will review them with our team. Your feedback is invaluable, and we hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Lesa, Thank you for taking the time to provide feedback about your stay at Extended Stay America. We're pleased that the room met your needs and that our team was helpful throughout your stay. We also appreciate your comments regarding property upgrades and are actively working on enhancing the guest experience. We hope to welcome you back for an even more enjoyable visit in the future.Sincerely,Hotel Management
4.0分
情侣出游
展开
Everything was good the only issue was an unpleasant smell in the room. Even though we bought pray and sprayed it to smell good. When we got back to the room that smell was still there.
展开
酒店回复: Dear Elizabeth, Thank you for your feedback. We’re glad to hear that your overall stay was good, but we’re sorry about the persistent odor in your room. A fresh and comfortable environment is essential, and we regret that this impacted your experience despite your efforts to improve it. Your comments have been shared with our housekeeping and maintenance teams to check and address the issue. We appreciate you bringing this to our attention and hope to provide a fresher, more enjoyable stay next time at Extended Stay America.Sincerely, Hotel Management
4.0分
其他
展开
The staff was so kind!
It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure how to handle it.
展开
酒店回复: Dear Kelsie, Thank you for your kind words and for taking the time to share your experience at Extended Stay America. We’re thrilled to hear that our staff made such a positive impression! However, we’re sorry that your rest was disrupted due to noise from neighboring guests and that the bed didn’t provide the comfort you needed. While some disturbances are beyond our control, we encourage guests to reach out to the front desk so we can do our best to assist them in the moment. Your feedback is a helpful reminder for us to continue improving both comfort and communication. We appreciate your patience and look forward to welcoming you back for a more restful stay in the future.Sincerely,Hotel Management
2.0分
其他
The guy at the front desk was SO nice. But the place was king of gross and smelly. At least the windows opened.
展开
酒店回复: Dear Nora, Thank you for taking the time to share your feedback. We are pleased to know that the front desk associate made a positive impact with friendly service. At the same time, we regret that the overall condition of the property did not meet your expectations and left you feeling uncomfortable. Your feedback will be shared with our team as we work to improve the guest experience. We hope you might give us another opportunity in the future to provide an experience that reflects higher standards of comfort.Sincerely,Hotel Management
1.0分
其他
STAY AWAY
Sheets had mysterious stains EVERYWHERE. floor was dirty. hotel won’t refund. was only there for 1 hr.
展开
酒店回复: Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
5.0分
其他
Nice stay
Nice place to stay. Was just there for one night but it did the job. Nice, clean place to stay in a safe area. Plenty of food options close by.
展开
酒店回复: Dear Miguel, Thank you for choosing Extended Stay America and for sharing your experience. We're glad to hear that our clean and comfortable accommodations made your one-night stay enjoyable. It is also good to know that you enjoyed our safe location with nearby dining options. We appreciate your feedback and look forward to seeing you again soon!Sincerely,Hotel Management
5.0分
情侣出游
展开
It was clean, But the floor needed mopped, my feet was filthy. Check in was great, very friendly. Breakfast needs to be better, for the price u pay for the room. It would have been good to get coffee during the day instead of only at breakfast.
5.0分
朋友出游
展开
The hotel was pretty great, but not the best. The beds definitely need to be upgraded. Theyre very hard and a bit difficult to sleep on. The staff is beyond wonderful and professional which made it 10x better.
展开
酒店回复: Dear Elizabeth, Thank you for sharing your feedback. We’re delighted that the professionalism and warmth of our team made such a strong impression and enhanced your experience. We have also taken note of your comments regarding the beds, as guest comfort is always a top priority. Your input is greatly appreciated, and we look forward to welcoming you back to Extended Stay America Suites for an even more enjoyable stay in the future.Sincerely,Hotel Management
4.0分
家庭亲子
Reasonably priced and convenient for our trip. The hotel is very basic but matches the price I paid.
展开
酒店回复: Dear Steve, Thank you for your feedback! We're glad to hear that our pricing and location suited your trip well. We aim to provide a simple, comfortable stay that reflects good value, and it's great to know that it matched your expectations. We appreciate that you chose Extended Stay America and hope to welcome you again on your next visit.Sincerely,Hotel Management
只能说“还行”，但本来可以做得更好
入住过程还行，但那位女士并不友好。房间里有浓重的陈旧香烟味，我想这就是为什么两扇窗户都开着的原因。床裙上有烧焦的痕迹，床边的抽屉里有烟灰，书桌抽屉里有垃圾。许多表面都有清洁痕迹，但其他许多表面（如门和墙壁）没有清洁，上面有手印和神秘物质。清洁工作已经完成，但并不彻底。床垫很干净，用拉链套盖住以防止污染。地板是乙烯基的，比地毯干净得多。难闻的烟味和他们用来掩盖烟味的清洁产品是住宿期间最糟糕的部分。
住宿还不错。酒店需要升级，但房间是我们旅行所需要的，干净，配有厨房。工作人员很友好，在我们入住期间为我们提供了所需的一切。
Everything was good the only issue was an unpleasant smell in the room. Even though we bought pray and sprayed it to smell good. When we got back to the room that smell was still there.
The staff was so kind!
It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure how to handle it.
The guy at the front desk was SO nice. But the place was king of gross and smelly. At least the windows opened.
STAY AWAY
Sheets had mysterious stains EVERYWHERE. floor was dirty. hotel won’t refund. was only there for 1 hr.
Nice stay
Nice place to stay. Was just there for one night but it did the job. Nice, clean place to stay in a safe area. Plenty of food options close by.
It was clean, But the floor needed mopped, my feet was filthy. Check in was great, very friendly. Breakfast needs to be better, for the price u pay for the room. It would have been good to get coffee during the day instead of only at breakfast.
The hotel was pretty great, but not the best. The beds definitely need to be upgraded. Theyre very hard and a bit difficult to sleep on. The staff is beyond wonderful and professional which made it 10x better.
Reasonably priced and convenient for our trip. The hotel is very basic but matches the price I paid.