酒店回复: Dear Guest, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
Ok
Checked into a dirty room. Next room didnt come with towels. Got lockout due to key fob malfunction.
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酒店回复: Dear Beau, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you encountered during your stay and understand how frustrating this experience must have been. Your comments regarding room condition and access have been shared with our team to ensure improvement. We are always happy to provide fresh towels and linens at the front desk for a minimal fee when needed, and additional housekeeping services are available upon request for a fee as well. We appreciate your patience. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
5.0分
商务出差
In the king room a/c one side of room don’t quite keep the other side cool enough well that’s my opinion
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酒店回复: Dear Terry, We appreciate your feedback and are glad you enjoyed your stay at Extended Stay America. Thank you for sharing your observation about the king room’s cooling, as it helps us understand guest experiences better. Your input will be shared with our team to explore ways to improve comfort. We hope to have the chance to welcome you again for an even more pleasant visit in the future.Sincerely,Hotel Management
1.0分
其他
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It's an old hotel than I expected, in a poor and unsafe neighborhood. The room was terrible. Many things were broken, didn't work, and trashy. I have many pictures that I took from in the room that I would like to share to everyone to let them know how bad the hotel is. I'll never stay at an Extended Stay ever again.
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酒店回复: Dear Joseph, Thank you for sharing your experience. We are deeply concerned to hear about the issues you encountered and understand how upsetting this must have been. Guest safety and cleanliness are fundamental priorities, and the situation you described does not reflect the standards we aim to uphold. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your feedback will be shared with the appropriate team for attention to these matters. We appreciate your input and hope future visits are far more positive.Sincerely, Hotel Management
1.0分
其他
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Do not stay here, it was down right nasty. Looks like someone was living there, sofa mattress dirty, gross, marker & dirt stains. Shower peeling, kitchenette nasty& the non smoking room smelled so bad. Came & left
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酒店回复: Dear Erica, We sincerely apologize for the condition you encountered during your stay. It is clear that the accommodations did not meet the standards we strive to provide, and your experience fell far short of expectations. Your feedback regarding cleanliness and odors is taken very seriously, and we are addressing these concerns with our team to ensure improvements are made. We deeply regret the frustration and discomfort this caused and appreciate you bringing these issues to our attention, as it helps us enhance the experience for future guests.Sincerely,Hotel Management
2.0分
其他
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Elevator was super slow, found a roach crawling on my food on the counter, door wouldn't open several times after using key card, sketchy people throughout the building, but there were also cool people too. Front staff was responsive though.
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酒店回复: Dear Eric, Thank you for taking the time to share your feedback. We would like to clarify that this location does not have an elevator, so it’s possible the experience you described may have occurred at a different property. Should you choose to stay with us in the future, we will do our best to provide a more seamless experience.Sincerely,Hotel Management
1.0分
家庭亲子
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I called to confirm the reservation only to discover that when we arrived to the property that the room we purchased was unavailable. The front desk lady blamed the online people for not calling the local attendant to confirm availability. Horrible!
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酒店回复: Dear Matias, Thank you for your feedback. We sincerely apologize for the frustration and confusion you encountered upon your arrival. We acknowledge that being informed of the unavailability of your reserved room is understandably distressing, and the lack of clear communication contributed to the inconvenience. Your feedback is invaluable and will be communicated to our team to help prevent similar occurrences in the future. Once again, we are sorry for the inconvenience this has caused, and we appreciate your bringing this to our attention.Sincerely,Hotel Management
5.0分
情侣出游
Staff are nice. Rooms are clean and what they are for the price. Ive stayed a few times. Definitely better than most places at this price.
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酒店回复: Dear Juan, We’re happy to hear you’ve had consistently positive stays at Extended Stay America! It’s wonderful that our team and accommodations have met your expectations and provided good value. Your loyalty means a lot to us, and knowing you appreciate what we offer truly motivates our efforts. Thank you for sharing your thoughts, and we look forward to welcoming you back for another comfortable and enjoyable visit.Sincerely,Hotel Management
5.0分
商务出差
Nothing Fancy
Usual business stay. Morning coffee, evening relaxation, and sleep.
3.0分
其他
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I have mixed feelings about my stay here…one thing for sure is I really am questioning if the maids even clean the rooms because BOTH rooms I had (first was way too small so I upgraded it) were not thoroughly cleaned…many areas in the room were still dusty or somewhat dirty…maintenance left a mess of toilet water on the toilet and floor after unclogging our toilet…also they take their tì
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酒店回复: Dear Guest, Thank you for your honest feedback. We’re sorry that your experience was impacted by room cleanliness and maintenance concerns. It’s disappointing to learn that both rooms did not reflect the standards we aim to provide, and we understand how frustrating that can be. Please know your comments will be reviewed with our team to help us improve consistency and overall guest satisfaction moving forward.Sincerely,Hotel Management
清洁工作很糟糕，沙发床上有明显的污渍，地毯有异味，而且很脏
Ok
Checked into a dirty room. Next room didnt come with towels. Got lockout due to key fob malfunction.
In the king room a/c one side of room don’t quite keep the other side cool enough well that’s my opinion
It's an old hotel than I expected, in a poor and unsafe neighborhood. The room was terrible. Many things were broken, didn't work, and trashy. I have many pictures that I took from in the room that I would like to share to everyone to let them know how bad the hotel is. I'll never stay at an Extended Stay ever again.
Do not stay here, it was down right nasty. Looks like someone was living there, sofa mattress dirty, gross, marker & dirt stains. Shower peeling, kitchenette nasty& the non smoking room smelled so bad. Came & left
Elevator was super slow, found a roach crawling on my food on the counter, door wouldn't open several times after using key card, sketchy people throughout the building, but there were also cool people too. Front staff was responsive though.
I called to confirm the reservation only to discover that when we arrived to the property that the room we purchased was unavailable. The front desk lady blamed the online people for not calling the local attendant to confirm availability. Horrible!
Staff are nice. Rooms are clean and what they are for the price. Ive stayed a few times. Definitely better than most places at this price.
Nothing Fancy
Usual business stay. Morning coffee, evening relaxation, and sleep.
I have mixed feelings about my stay here…one thing for sure is I really am questioning if the maids even clean the rooms because BOTH rooms I had (first was way too small so I upgraded it) were not thoroughly cleaned…many areas in the room were still dusty or somewhat dirty…maintenance left a mess of toilet water on the toilet and floor after unclogging our toilet…also they take their tì