Not good. Stayed four nights and kept itching. Upon check out I was covered in red welps from bed bugs. My wife worked in hotels for years and took pictures and their definitely bed bugs.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience, and we understand how upsetting this must have been. Your comfort and well-being are very important to us.You’ve been such a wonderful, familiar guest to our property, and we always enjoy seeing you. That’s why we were especially surprised and concerned to hear that you weren’t feeling comfortable during your stay. We truly wish we had known, because our team would have done everything possible to help right away.Since your visit, we’ve had other guests stay in the same room without any reported concerns, but please know that we are still taking your comments very seriously. We are completing a thorough inspection to make sure everything remains in excellent condition.Thank you again for bringing this to our attention. We hope to welcome you back soon it’s always a pleasure having you with us.
3.0分
其他
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Great area close to everything...
Before i even got there the manager would not even speak to me without a confirmation email. When we arrived.. the exterior was in need of help... bad. Looked like they bought an old beat up hotel and they were trying to cheaply fix it up. Bathrooms were updated with non updated or very out of date supplies. Bathroom had hot water and bed was comfy....the staff was very helpful tho for sure but dont think i will go back. Wish them the best of luck.
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酒店回复: Thank you for taking the time to share your feedback. While we’re truly glad to hear that our staff was helpful and that you found the bed comfortable and the bathroom had hot water, we’re sorry to hear that the overall experience didn’t meet your expectations.Regarding the confirmation email, we do ask for verification upon arrival to ensure the safety and security of all our guests — but we understand how that could feel impersonal, and we’ll work on improving how we communicate that process moving forward.As for the exterior and overall property updates — you’re right. We recently took over an older property and are in the process of making improvements, both inside and out. Some areas are still a work in progress, and we genuinely appreciate your patience during this transition. Guest feedback like yours helps us prioritize what matters most.Thank you again for your honesty and for giving us a try. We wish you all the best and hope you’ll consider visiting us again in the future after more of our upgrades are complete.
1.0分
其他
Totally third world mentality
No water for my shower in the morning; they refused partial reimbursement!
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酒店回复: Thank you for your feedback. We’re truly sorry to hear that you experienced an issue with the shower during your stay. We take all guest concerns seriously and always aim to resolve them promptly.After your departure, our team was contacted that the room was inspected and confirmed that the water was running properly—the shower lever simply needed to be turned fully to engage the water flow. We understand how frustrating it can be when something doesn’t work as expected, and we always encourage guests to report issues as soon as they arise so the motel can help in real time. We genuinely regret that they weren’t given the opportunity to resolve this before your checkout.
5.0分
商务出差
The people at the front desk were very nice and kind. They gave me recommendations about restaurants and places around. I would recommend them to anyone.
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酒店回复: Thank you so much for your amazing review. We are so thrilled you had a great stay and recognized our staff for their service! We look forward to welcoming you back soon!
4.0分
其他
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It's good for what you're paying but it's kinda dirty and also there aren't any garbage bins in the room. Perfect for someone who doesn't sweat about the details though.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our cleanliness. Your satisfaction is important to us as a valued ******* guest We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
5.0分
其他
Peaceful night
Quiet and friendly. Close to I-75 and Outlet Mall.
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酒店回复: Thanks so much for your continued stays with us. We appreciate you coming!
5.0分
其他
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This is by far the best Econo Lodge we have stayed at. The bed and pillows were very comfortable and clean. The room and bathroom were clean, and NO bugs!
We will definitely stay here again.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our beds and rooms comfortable and clean. It means a lot to us to know you felt at home here. We can’t wait to welcome you back on your next visit!Safe travels!
2.0分
家庭亲子
Trash cans full and over flowing.
No coffee in the room. Not enough towels.
Floor had greasy stuff on it. When wiped up with towel the towel was black
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酒店回复: Dear Susan, Thank you for bringing these issues to our attention. I’m truly sorry to hear about the problems you experienced during your stay. It’s clear we missed the mark in several areas, and I sincerely apologize for the inconvenience this caused.We take cleanliness and guest comfort very seriously, and I’ve already addressed these concerns with our housekeeping team to ensure this doesn’t happen again. Your feedback is invaluable in helping us improve our service.Thank you for your patience and for giving us the opportunity to address these issues.Best regards,ECONO LODGE CALHOUN
5.0分
其他
Value for money, not five star, but good for price you pay. Friendly and helpful staff as well
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酒店回复: Dear Gavin,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be a good value for money and that our staff were friendly and helpful. Your kind words mean a lot to us.We're continuously striving to provide comfortable stays at affordable prices, and feedback like yours encourages us to keep up the good work. If there's anything else we can do to enhance your next visit or if you have any suggestions for improvement, please feel free to let us know.Looking forward to welcoming you back soon and hope you have a safe trip back home!Warm regards,Econo Lodge Calhoun
5.0分
其他
Loved the property and the owners. Stay here a lot and won’t stay elsewhere when in the area.
Not good. Stayed four nights and kept itching. Upon check out I was covered in red welps from bed bugs. My wife worked in hotels for years and took pictures and their definitely bed bugs.
Great area close to everything...
Before i even got there the manager would not even speak to me without a confirmation email. When we arrived.. the exterior was in need of help... bad. Looked like they bought an old beat up hotel and they were trying to cheaply fix it up. Bathrooms were updated with non updated or very out of date supplies. Bathroom had hot water and bed was comfy....the staff was very helpful tho for sure but dont think i will go back. Wish them the best of luck.
Totally third world mentality
No water for my shower in the morning; they refused partial reimbursement!
The people at the front desk were very nice and kind. They gave me recommendations about restaurants and places around. I would recommend them to anyone.
It's good for what you're paying but it's kinda dirty and also there aren't any garbage bins in the room. Perfect for someone who doesn't sweat about the details though.
Peaceful night
Quiet and friendly. Close to I-75 and Outlet Mall.
This is by far the best Econo Lodge we have stayed at. The bed and pillows were very comfortable and clean. The room and bathroom were clean, and NO bugs!
We will definitely stay here again.
Trash cans full and over flowing.
No coffee in the room. Not enough towels.
Floor had greasy stuff on it. When wiped up with towel the towel was black
Value for money, not five star, but good for price you pay. Friendly and helpful staff as well
Loved the property and the owners. Stay here a lot and won’t stay elsewhere when in the area.