The rooms had a terrible smell. They smelt like onions or something funky. I was able to change my room but the second room smelt the same but covered up by scents. There was something melted on the dresser in the first room and red statins on floor and covers in the second room. The staff was very understandable but the rooms were poor. We were still chatged for the night and I only stayed for 1 hour (in that hour was looking for somewhere else to stay).
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely understand how disappointing and frustrating your experience must have been, and we truly appreciate you bringing these issues to our attention. We have taken note of your concerns regarding the unpleasant odors, cleanliness issues, and condition of the rooms, and your comments have been shared with both our housekeeping and management teams to ensure these matters are addressed promptly and improvements are made for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
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I loved the shuttle service option and breakfast was a great bonus as well as the free parking. I really got my moneys worth of my stay and I would definitely come back.
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our shuttle service, found the breakfast to be a great bonus, and appreciated the convenience of complimentary parking. It’s wonderful to know that your stay offered excellent value and that you felt it was worthwhile. Feedback like yours motivates our team to continue providing high standards in both service and amenities, ensuring that every guest has a comfortable, convenient, and enjoyable experience. We truly appreciate your kind words and look forward to welcoming you back for another memorable and satisfying stay in the future.
3.0分
商务出差
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This was the first time at the location. The rooms ware nice and comfortable. Street noise was a minimum. However… parking is open circling the hotel. Return to the hotel in the late evening multiple home were wandering the parking lot. Then a homeless man stood in between the inner and outer entry doors. Given Atlanta’s crime, it definitely made entering the hotel feel risky.
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酒店回复: Thank you for sharing your experience. We’re glad to hear that you found the rooms comfortable and that street noise was minimal, as we strive to provide a restful environment for our guests. Our property is located in an active urban area, and we maintain standard safety protocols to ensure guests can access the hotel safely. While the surrounding public areas are beyond our direct control, we appreciate your feedback and understand that city environments can feel unpredictable at times. Your observations are valuable in helping others be aware and prepared when visiting.
2.0分
其他
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We arrived early on a Thursday afternoon and were allowed to check-in ahead of check-in time. This was something of what my family and thought was going to be a great experience at this hotel. Unfortunately, we were wrong about having a great experience here. We
dropped off our things to our room and went about our day. Before leaving in Thursday though, I noticed that the refrigerator wouldn't stay closed management
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酒店回复: Thank you for sharing your experience. We’re glad to hear that our team was able to accommodate an early check-in, as we always strive to be flexible for our guests’ schedules. We understand your concern regarding the refrigerator in your room and recognize how such issues can affect a stay. Our team works diligently to ensure all rooms are well-maintained, and we appreciate your feedback as it helps us continue to monitor and address any maintenance concerns promptly. We hope that other aspects of your stay met your expectations.
5.0分
其他
Excellent hotel, rooms are clean and tidy with a great breakfast.
Close enough to walk to the ballpark. Which have great restaurants and bars
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酒店回复: Hello Antony,Thank you for your kind words about the cleanliness of our rooms and the breakfast offerings! We're thrilled to hear you enjoyed the convenient location near the ballpark and local dining options. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future.
位置很好，周边很便利。深夜入住也很便捷。早餐虽然品类不是特别多但该有的也都有。前台很友好，服务质量还是不错的。
还可以的吧
工作人员态度很好。房间很脏，沙发床里有食物残渣，床单也很脏，我们不得不换房间。第二个房间有股霉味，地毯也很脏。我们早上要求他们吸尘，但下午回来时地毯仍然没有吸尘。更糟糕的是，淋浴间和地板上还有头发。
热水不够三个人洗澡。早餐很少补充。煎蛋卷太冷了，我不得不拿房间的微波炉加热。
我的房间被淹了，重要文件被毁，手机也在洪水中被浸湿，却没有得到任何赔偿。
The rooms had a terrible smell. They smelt like onions or something funky. I was able to change my room but the second room smelt the same but covered up by scents. There was something melted on the dresser in the first room and red statins on floor and covers in the second room. The staff was very understandable but the rooms were poor. We were still chatged for the night and I only stayed for 1 hour (in that hour was looking for somewhere else to stay).
I loved the shuttle service option and breakfast was a great bonus as well as the free parking. I really got my moneys worth of my stay and I would definitely come back.
This was the first time at the location. The rooms ware nice and comfortable. Street noise was a minimum. However… parking is open circling the hotel. Return to the hotel in the late evening multiple home were wandering the parking lot. Then a homeless man stood in between the inner and outer entry doors. Given Atlanta’s crime, it definitely made entering the hotel feel risky.
We arrived early on a Thursday afternoon and were allowed to check-in ahead of check-in time. This was something of what my family and thought was going to be a great experience at this hotel. Unfortunately, we were wrong about having a great experience here. We
dropped off our things to our room and went about our day. Before leaving in Thursday though, I noticed that the refrigerator wouldn't stay closed management
Excellent hotel, rooms are clean and tidy with a great breakfast.
Close enough to walk to the ballpark. Which have great restaurants and bars