酒店回复: Dear Miguel, Thank you for sharing your experience with us. We are truly sorry to hear that your stay was impacted by the maintenance and cleanliness concerns you encountered during your visit. While some issues can occur unexpectedly, we recognize how disruptive they can be and are committed to addressing them promptly to ensure better comfort for our guests. Your feedback has already been shared with our team. We greatly value your perspective and hope you’ll consider giving us another opportunity to provide a fresher, cleaner, and more enjoyable experience on your next visit.Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
适合3人入住
，我加了一张沙发床。
，不干净，我用了一堆浴巾。
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酒店回复: Dear Takuya, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Thank you for bringing this to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
非常友好的工作人员
设施有点旧
3.0分
其他
原文
翻译提供方：Google
缺乏清洁度
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酒店回复: Dear Erika, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear ALEXIS, We extend our gratitude for taking the time to provide us with your review. It is with great delight that we acknowledge your positive experience with our services. We eagerly anticipate the opportunity to welcome you back to Extended Stay America in the near future.Sincerely,Hotel Management
1.0分
其他
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Rooms were disgusting. Never cleaned, even when asked. Several issues with checking out. Was charged $50.00 when confirmed getting a later check out without being charged because staff didn’t communicate. There was throw up when I went to step out of my car and barely missed it. Was afraid of my son touching anything. There was legitimately one staff member who went out of his way for me and for several others but I forget name. Skinny, tall, white with tattoos. “Breakfast” was a joke, if you wanted coffee make sure you set your alarm for 530am otherwise you’d miss coffee and muffins, which was your only choice for their breakfast served. Elevators were down twice during a 2 week stay. The one honest, nice thing I can say about this particular extended stay was even though the staff didn’t do there jobs they were at least kind. I have no idea what I spent almost $600 a week on though, I got out as soon as I could.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn about the challenges you faced during your stay, especially with cleanliness and maintenance. Your detailed observations are extremely valuable and will help us enhance the overall guest experience. Your comments about the checkout and communication have been noted, as we understand how important a seamless departure experience is. It is heartening to know that one of our team members made a positive impression. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
家庭亲子
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The pictures in the site are not accurate, the room was not clean, have missing pillows, the bathroon door dont close properly!!! The room smell like a rat and bed sheet had an awful smell too.
The cuatomer service was terrible, when we make check in, he was doing a lot of different things beside attend us, the manager at night cause a fire and we need to evacuate the hotel at 3 am, we request a refund because the service was terrible and he start yelling us, please avoid stay at this place!!! Our visit to Phoenix was terrible due this experience
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that your stay did not reflect the level of comfort and service we aim to provide. Your feedback about the room’s condition and service interaction has been carefully noted. We sincerely regret the inconvenience you encountered during the emergency situation. Please know that your comments will help us enhance our guest care to ensure better stays ahead. Sincerely,Hotel Management
1.0分
其他
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Awful experience.. filthy. Roaches in restroom, broken toilet, blood on bed, broken drawers, pet hair everywhere. Absolutely disgusting.. pending a resolution from customer service
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酒店回复: Dear Guest, We appreciate you taking the time to share your experience. Your feedback is of utmost importance to us, and we take these matters seriously. Please be assured that our hotel maintains high standards of vigilance regarding the upkeep of our accommodations and pest control by conducting regular inspections. Your feedback will help us make the necessary improvements. We appreciate your patronage and hope you will choose to stay with us again. We are confident that you will have a significantly improved experience.SincerelyHotel Management
1.0分
其他
That room was horrible and very outdated!
Seen a few baby german roaches,so I slept with the lights on.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are very sorry to learn about the condition of your accommodation and the discomfort it caused. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. The room in question will also be thoroughly inspected and treated as a precaution. Your comments have been shared with our management team for attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
3.0分
其他
Moneys worth
Place needs to be an apartment complex, people smoking out front. Place reeked of smoke.Frequent of phx atea wont stay here again.
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酒店回复: Dear Leon,Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
房间里有几个问题（淋浴坏了，沙发床很脏，有蟑螂，而且由于潮湿有难闻的气味）。
适合3人入住
，我加了一张沙发床。
，不干净，我用了一堆浴巾。
非常友好的工作人员
设施有点旧
缺乏清洁度
好的
Rooms were disgusting. Never cleaned, even when asked. Several issues with checking out. Was charged $50.00 when confirmed getting a later check out without being charged because staff didn’t communicate. There was throw up when I went to step out of my car and barely missed it. Was afraid of my son touching anything. There was legitimately one staff member who went out of his way for me and for several others but I forget name. Skinny, tall, white with tattoos. “Breakfast” was a joke, if you wanted coffee make sure you set your alarm for 530am otherwise you’d miss coffee and muffins, which was your only choice for their breakfast served. Elevators were down twice during a 2 week stay. The one honest, nice thing I can say about this particular extended stay was even though the staff didn’t do there jobs they were at least kind. I have no idea what I spent almost $600 a week on though, I got out as soon as I could.
The pictures in the site are not accurate, the room was not clean, have missing pillows, the bathroon door dont close properly!!! The room smell like a rat and bed sheet had an awful smell too.
The cuatomer service was terrible, when we make check in, he was doing a lot of different things beside attend us, the manager at night cause a fire and we need to evacuate the hotel at 3 am, we request a refund because the service was terrible and he start yelling us, please avoid stay at this place!!! Our visit to Phoenix was terrible due this experience
Awful experience.. filthy. Roaches in restroom, broken toilet, blood on bed, broken drawers, pet hair everywhere. Absolutely disgusting.. pending a resolution from customer service
That room was horrible and very outdated!
Seen a few baby german roaches,so I slept with the lights on.
Moneys worth
Place needs to be an apartment complex, people smoking out front. Place reeked of smoke.Frequent of phx atea wont stay here again.