酒店回复: We sincerely apologize for the experience you described. Cleanliness, comfort, and safety are top priorities for us, and we are very sorry that your stay fell far below those standards. We take your feedback seriously and will be addressing the issues you mentioned with our housekeeping and maintenance teams immediately to ensure this does not happen again. Please know this is not the level of service we aim to provide. If you would be open to it, we would appreciate the opportunity to speak with you directly to make this right.
1.0分
其他
原文
翻译提供方：Google
小偷被指控但没有空位
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酒店回复: Querida Martina,Lamentamos mucho saber que su reciente experiencia en el RED ROOF INN ATLANTA - SMYRNA/ BALLPARK no cumplió con sus expectativas. Sin duda, comunicaré esto a la propiedad en un esfuerzo por abordar su inquietud. En Red Roof apreciamos su negocio y realmente valoramos sus comentarios. Atentamente,Kerry-Lee Gestión del techo rojo Especialista en RediResponse
1.0分
其他
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Place permantly closed without notification
This motel permantly closed 2 weeks prior to our arrival and changed names to a motel 6. We were not notified of any of this until we got to the motel. When we arrived the motel looked like a crack joint and we were totally shocked that no one sent us notification of the red roof closure.
Thankfully we were able to find a hotel as walkin esp for July 4th.
1.0分
朋友出游
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Room I received was not what I booked. Black mold everywhere. Asked for a refund and they said it wasn’t their problem and to take it up with *******. Then ******* said it wasn’t their problem as the vendor had already taken the money. Do not book this hotel and honestly don’t book with *******.
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酒店回复: Dear Gregory,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Smyrna- Ballpark. We sincerely appreciate your comments and I am deeply sorry to hear about the unacceptable condition of the room you received and the difficulties you faced in resolving the issue, as well as the presence of black mold in your room. This falls far short of the standards we aim to uphold, and I sincerely apologize for the stress and inconvenience this caused you.We take your feedback seriously and will address these issues with the rest of our team to ensure such incidents do not recur. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we do hope you will give us an opportunity to provide you a better experience at any of our Red Roof brand locations.Sincerely,JoeRed Roof ManagementRediResponse Specialist
4.0分
其他
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Pros: The room was large and clean. The AC kept us good and cool. The hotel is very close to Atlanta Braves Stadium and to the interstate—a good value for an older hotel. Also, I did not see a single bug, which was a plus, because previous hotel guests had left bad reviews.
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Cons: I needed a downstairs room because I am handicapped but we were put on the second floor. The outdoor stairs leading to the second floor had broken steps, and the handrails were unsteady. I do understand this is an older hotel. I was able to get up the stairs with help from my family. In our room, there was a hole in the wall by the sink. When we checked out, I tried calling the front desk several times, but no one answered. We just left the key by the bed.
We came to Atlanta, GA, for the Stray Kids concert at Truist Stadium and were only staying for one night, then heading back to Tennessee. This hotel is in a nice, quiet area, and for just one night we had a positive stay.
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酒店回复: Dear Sheri,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Smyrna/ Ballpark. While you mentioned our spacious and clean room, working AC, and convenient location, there were a few downsides to your experience. You indicated that you were unsatisfied with the broken steps, the hole in the wall, and the unsteady handrails. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you again for your feedback, The staff and I would love to provide you with an even better stay in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
1.0分
商务出差
I only stayed one night because this place was so disgusting. Black mold, stains on the sheets and half washed lines
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酒店回复: Dear Chakita,Thank you for your recent review of your stay at the Red Roof Inn Atlanta - Smyrna/Ballpark. I regret to learn about the state of your room and the issues you encountered. Finding what appears to be mold and stained sheets is disappointing, and I apologize that your stay was marred by these problems. We take your feedback seriously at Red Roof as it aids us in making changes to improve our customer service.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you the next time your travel plans require lodging. Very truly yours,MatthewRed Roof Management RediResponse Specialist
2.0分
其他
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The 1st room we had the air conditioner front would not stay on. They moved us to another room. The ceiling in the bathroom was covered in mold, the toilet had some kind of black tape around it, ceiling falling apart, rooms smell so much like smoke and week, nothing in the snack machines, can't get into to the laundry room. They won't open the lobby at all, only use the night window and it is so hot in there. There was no HOT water to take showers. The only reason we got stuck staying there is due to an issue with my reservation at the original hotel we were supposed to be at.
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酒店回复: Dear Tabitha, Thank you for taking the time to share your experience at Red Roof Inn Atlanta - Smyrna/ Ballpark. I am deeply sorry to hear about the issues you experienced during your stay. I understand your frustration with the state of your rooms as well as the issues you had in the lobby. I really appreciate you bringing this to our attention.We are committed to making immediate improvements to ensure that future guests do not experience these problems. Thank you for staying at Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
适合过夜，但房间有异味，非常暗，空调也不好用。
还行吧，如果他们能有个泳池就更好了。
在这家旅馆住得很愉快，安静又舒适。而且周围有很多购物中心和餐馆。我会向其他人推荐这家酒店。
最糟糕的地方，永远不会住
最糟糕的体验。床上有**，床单上有污渍，门把手掉了，电线从床后墙里垂出来，这是我住过的最恶心的地方……我们待了大约15分钟就离开了。
小偷被指控但没有空位
Place permantly closed without notification
This motel permantly closed 2 weeks prior to our arrival and changed names to a motel 6. We were not notified of any of this until we got to the motel. When we arrived the motel looked like a crack joint and we were totally shocked that no one sent us notification of the red roof closure.
Thankfully we were able to find a hotel as walkin esp for July 4th.
Room I received was not what I booked. Black mold everywhere. Asked for a refund and they said it wasn’t their problem and to take it up with *******. Then ******* said it wasn’t their problem as the vendor had already taken the money. Do not book this hotel and honestly don’t book with *******.
Pros: The room was large and clean. The AC kept us good and cool. The hotel is very close to Atlanta Braves Stadium and to the interstate—a good value for an older hotel. Also, I did not see a single bug, which was a plus, because previous hotel guests had left bad reviews.
.
Cons: I needed a downstairs room because I am handicapped but we were put on the second floor. The outdoor stairs leading to the second floor had broken steps, and the handrails were unsteady. I do understand this is an older hotel. I was able to get up the stairs with help from my family. In our room, there was a hole in the wall by the sink. When we checked out, I tried calling the front desk several times, but no one answered. We just left the key by the bed.
We came to Atlanta, GA, for the Stray Kids concert at Truist Stadium and were only staying for one night, then heading back to Tennessee. This hotel is in a nice, quiet area, and for just one night we had a positive stay.
I only stayed one night because this place was so disgusting. Black mold, stains on the sheets and half washed lines
The 1st room we had the air conditioner front would not stay on. They moved us to another room. The ceiling in the bathroom was covered in mold, the toilet had some kind of black tape around it, ceiling falling apart, rooms smell so much like smoke and week, nothing in the snack machines, can't get into to the laundry room. They won't open the lobby at all, only use the night window and it is so hot in there. There was no HOT water to take showers. The only reason we got stuck staying there is due to an issue with my reservation at the original hotel we were supposed to be at.