酒店回复: Dear Angel, We sincerely regret the initial concerns with odor and the bathroom door. We also apologize for the inconvenience caused by the lack of toiletries, as these items are always available upon request at the front desk. Your comments are important and will be shared with our team to ensure we improve the guest experience. We appreciate your patience and understanding, and we look forward to welcoming you again for a better stay. Sincerely,Hotel Management
酒店回复: Dear Katy, We sincerely apologize for the condition of the first room you were given and for the odor you encountered in the second room. This does not reflect the standards we strive to uphold, as cleanliness and a smoke-free environment are very important to us. We are glad to hear that our staff assisted you promptly, but we regret that we fell short in ensuring your comfort. Your feedback will be shared with our team for immediate improvement. We appreciate your comments and look forward to welcoming you back.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Please allow us to review and address it on a priority basis. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear Kelly,That sounds like a frustrating experience, and it’s understandable to be disappointed. Ensuring a smooth and comfortable stay is always the goal, and it’s unfortunate that your visit didn’t reflect that. Guest feedback is invaluable in improving service, and your comments will certainly be taken into consideration. Hopefully, there’s an opportunity to provide a much better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Zorie, Thank you for sharing your thoughts with us. We value all positive and constructive feedback, as it helps us improve and provide better experiences for our guests. We're sorry that your experience did not meet expectations. Customer service is our priority, and we take your comments seriously. We will review this matter with the team to ensure all guests receive the respect and care they deserve. If you'd like to discuss your experience further, please don't hesitate to reach out directly. Considering our positive highlights, please revisit us. We appreciate your input and hope to have the opportunity to make things right.Sincerely,Hotel Management
酒店回复: Dear Tamario, Thank you for your kind words and your recommendation to fellow travelers! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay.We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management
3.0分
情侣出游
原文
翻译提供方：Google
房间里缺少各种灯泡。微波炉很危险。只是有点破旧，但对于这种地方来说，这大概是意料之中的事。
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酒店回复: Dear Kathy,We’re sorry the room didn’t meet your expectations. Missing lightbulbs and concerns about the microwave’s condition shouldn’t have occurred, and we’re addressing this with our team to ensure improvements. Your feedback helps us refine the experience for future stays. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
房间看起来还没准备好，需要做很多工作。而且很吵
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酒店回复: Dear Sean,Thank you for sharing your feedback. We apologize for any inconvenience caused by your accommodations during your stay. We have taken note of your concerns regarding the room and the disturbance with our team to ensure we improve these areas going forward. Your comments are invaluable in helping us enhance our services, and we hope to provide you with a more comfortable and seamless experience on your next visit.Sincerely,Hotel Management
这家酒店位置很好，周围设施齐全，如果不想开车，步行就能到达所有地方，离可以点外卖的地方也不远。
不错！
我唯一不喜欢的是房间里有股香烟味...而且浴室的门被卡住了，然而，他们后来把我们安排到了另一个房间，没有给我们肥皂、洗发水或任何东西...
我晚上到的，他们给我安排了一间脏兮兮的房间，满是垃圾，床也无人打理。服务员很贴心地帮我换了房间。新房间有股烟味。如果这里应该禁止吸烟，我只能给一星。
尽管说入住时间为下午 3 点，但他们说房间尚未准备好，所以我们直到下午 4:30 之后才可以进入。另外，一进房间，地板有很浓的气味，可能是打了蜡的缘故，呆久了会不舒服，所以在房间里无法放松。更糟糕的是，凌晨3点，我正在熟睡中，听到一阵敲门声和尖叫声，随后一个可疑的人把纱窗揭开，打开窗户，试图闯入。这时，我才大致了解了情况，起身向窗外望去，我们的目光相遇，我有些惊讶，以为自己是个可疑的人。他说了声对不起，然后赶紧把窗户放回原位，然后离开了。虽然我明白情况，但我不知道到底发生了什么，所以我只剩下恐惧，导致我一夜未眠。
第二天早上，我去前台反映此事并要求换房间，却被告知，他们认为的可疑人员实际上是一名保安人员，他错误地来检查房间。我不明白具体原因，但是没有人道歉。
他们打电话告诉我，他们无法接受我的预订，因为他们没有房间了。我提前两个月预订了。他们拿走了我的钱。他们终于给我找到了一个房间，但房间很脏。甚至等了一个小时才有人打扫。这个建筑群很简陋。
特大号床套房，配有可拉出式床
电器陈旧，房间清洁不善，没有客房服务，沙发/可拉出式床乙烯基剥落，看起来很粗糙，管道问题 - 如果有人在下班后洗澡，请准备好被墙壁中的管道震动吵醒（声音很大）。请注意，如果您计划在下班后抵达（请致电），他们会在不联系您的情况下取消您的预订，而且我被收取了两次费用，我试图解决这个问题，但我一直找不到一个可以帮助我的人
优点：房间很大，我有两个浴室，我可以从我的房间看到我的车，价格很贵，请计划携带清洁用品和您自己的炊具。
快速住宿
入住非常方便。协助我的代表非常有见地，酒店本身维护得很好，而且相当安静。我绝对会推荐这家酒店给单人旅行或快速住宿
房间里缺少各种灯泡。微波炉很危险。只是有点破旧，但对于这种地方来说，这大概是意料之中的事。
房间看起来还没准备好，需要做很多工作。而且很吵