Average property. Our family arrived shortly after 8pm and left before 7am. It took about an hour to get the room to cool down so that wasn't ideal after a long day at the race track(MoKan Dragway.) We were all ready to shower and go to bed but overall this property served its purpose.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our property met your needs for the night, though we apologize for the delay in getting the room cooled down after your long day. Your comments help us improve, and we appreciate you choosing to stay with us. We hope to welcome you again for a more comfortable experience next time.
2.0分
商务出差
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We didn't have any issues although there were a couple of groups hanging outside both in front of, and on the side of the building. Room smelled HORRIBLE. Musty, moldy, and old. Mattress was like sleeping on a board. Air conditioner rattled all night. Felt like this should have been a $19.95 room instead of a $100 room
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the discomfort you experienced during your stay. Your comments about the room odor, mattress, and air conditioner are very concerning, and we’ll be addressing these issues immediately with our maintenance and housekeeping teams. We also apologize for any disturbance caused by people outside the building. We appreciate you bringing these matters to our attention and hope to have the opportunity to offer you a much better experience in the future.
3.0分
其他
Beds were comfy. That’s the highlight.
Rooms smelled funny, door didn’t lock, and service was subpar.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found the beds comfortable, but we’re sorry to learn about the issues with the room and service. Your comments have been shared with our team so we can make the necessary improvements. We appreciate your honesty and the opportunity to do better.
1.0分
其他
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Our room towels and bed sheets were stained. Shower floor was slippery. Breakfast choices while free were not worth while. Our smoke detector had a plastic bag over it and fell out leaving it hanging.
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酒店回复: Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Cleanliness, service, and comfort are very important to us, and we regret that we fell short during your stay. Please know that your concerns have been shared with our team so we can address these issues immediately.We would greatly appreciate the opportunity to welcome you back and provide the high standard of hospitality we strive for.
2.0分
家庭亲子
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Very poor house cleaning.
Gone all.day, came back & the room wasn't cleaned, plus the trash was still in the trash cans, no clean towels or bedding.
Breakfast area was small, not stocked very well, not much food for breakfast.
Had trouble getting the TV to turn on the first night, it wasn't plugged into the electrical outlet.
Not sure if I would visit this hotel again, very disappointed.
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酒店回复: Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Cleanliness, service, and comfort are very important to us, and we regret that we fell short during your stay. Please know that your concerns have been shared with our team so we can address these issues immediately.We would greatly appreciate the opportunity to welcome you back and provide the high standard of hospitality we strive for.
2.0分
商务出差
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There’s nothing unique about this hotel. The bed mattresses are hard you only get 5/6 channels on there direct TV platform. There isn’t a phone in the room to call the front desk. They have a ring door bell to reach staff members at the front desk. And they are hardly behind the desk. Check bathrooms for cigarette butts I found one over the shower which tells me they either planted it there to charge me for smoking in the room or they just don’t clean the showers very well. This just my experience but the staff was very friendly.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the concerns you mentioned regarding the room and amenities, and we’ll be sure to address them with our housekeeping and maintenance teams. We do appreciate your kind words about our friendly staff, and we’ll continue working hard to provide a more comfortable and consistent experience for all our guests.
2.0分
其他
The room initially looked clean but when I pulled the covers off the bed there were black hairs all over the sheets.
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the condition of your bed linens , this is far below our standards. Please rest assured we will address this immediately with our housekeeping team to ensure it does not happen again. Your comfort is very important to us, and we appreciate the opportunity to make things right.
3.0分
商务出差
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Poor attention to detail in construction
The room appeared to be clean, but ut did have a mildew smell. The windows had a hole in them and I wasn't entirely certain that it locked. There was no plug in the skin. Thank goodness I didn't lose a contact down the drain. A source of the mold/mildew smell could have been the shower. The wash rag holder in the shower was not attached and fell out. That's when I realized the opening in the shower for the holder were bigger than necessary with no proper sealing. The water can get behind the shower.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear the room appeared clean, but we’re very sorry for the maintenance and odor issues you experienced. Your comments help us identify areas needing attention, and we’ve shared them with our housekeeping and maintenance teams for immediate review. We appreciate you bringing these details to our attention so we can improve the guest experience.
1.0分
商务出差
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Wouldn't stay here
One room A/C didn't work. Was late check in so nothing could be done until next day. Workers left masks and debris after being in room next day. Other room had bed bugs! Both rooms had very little shower water pressure and very poor drainage. Was supposed to be 3 night stay for 2 rooms. Checked out after one night. Very bad...
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酒店回复: Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Cleanliness, service, and comfort are very important to us, and we regret that we fell short during your stay. Please know that your concerns have been shared with our team so we can address these issues immediately.We would greatly appreciate the opportunity to welcome you back and provide the high standard of hospitality we strive for.-GM
总的来说，这是一家干净整洁的酒店。床不是很舒服，但酒店本身很干净，而且地段也很好。
Average property. Our family arrived shortly after 8pm and left before 7am. It took about an hour to get the room to cool down so that wasn't ideal after a long day at the race track(MoKan Dragway.) We were all ready to shower and go to bed but overall this property served its purpose.
We didn't have any issues although there were a couple of groups hanging outside both in front of, and on the side of the building. Room smelled HORRIBLE. Musty, moldy, and old. Mattress was like sleeping on a board. Air conditioner rattled all night. Felt like this should have been a $19.95 room instead of a $100 room
Beds were comfy. That’s the highlight.
Rooms smelled funny, door didn’t lock, and service was subpar.
Our room towels and bed sheets were stained. Shower floor was slippery. Breakfast choices while free were not worth while. Our smoke detector had a plastic bag over it and fell out leaving it hanging.
Very poor house cleaning.
Gone all.day, came back & the room wasn't cleaned, plus the trash was still in the trash cans, no clean towels or bedding.
Breakfast area was small, not stocked very well, not much food for breakfast.
Had trouble getting the TV to turn on the first night, it wasn't plugged into the electrical outlet.
Not sure if I would visit this hotel again, very disappointed.
There’s nothing unique about this hotel. The bed mattresses are hard you only get 5/6 channels on there direct TV platform. There isn’t a phone in the room to call the front desk. They have a ring door bell to reach staff members at the front desk. And they are hardly behind the desk. Check bathrooms for cigarette butts I found one over the shower which tells me they either planted it there to charge me for smoking in the room or they just don’t clean the showers very well. This just my experience but the staff was very friendly.
The room initially looked clean but when I pulled the covers off the bed there were black hairs all over the sheets.
Poor attention to detail in construction
The room appeared to be clean, but ut did have a mildew smell. The windows had a hole in them and I wasn't entirely certain that it locked. There was no plug in the skin. Thank goodness I didn't lose a contact down the drain. A source of the mold/mildew smell could have been the shower. The wash rag holder in the shower was not attached and fell out. That's when I realized the opening in the shower for the holder were bigger than necessary with no proper sealing. The water can get behind the shower.
Wouldn't stay here
One room A/C didn't work. Was late check in so nothing could be done until next day. Workers left masks and debris after being in room next day. Other room had bed bugs! Both rooms had very little shower water pressure and very poor drainage. Was supposed to be 3 night stay for 2 rooms. Checked out after one night. Very bad...