We loved it all. Only place we were disappointed in was restaurant service. Food was great, once we got it. But server was very slow, especially on Friday morning. Unfortunately I cannot remember her name. The other two we had during our meals and stay were exceptional.
展开
酒店回复: Dear Ms. Malm,Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that you loved your overall stay and enjoyed the food—we’ll be sure to pass those compliments along to our kitchen team!We do, however, sincerely apologize for the slower service you experienced during your Friday morning visit. That’s not the standard we aim to uphold, and we appreciate you bringing it to our attention. Please know we’ll follow up with our team to ensure every guest receives prompt and attentive service, no matter the time or day.We’re glad to hear the other servers you encountered were exceptional, and we hope to welcome you back again soon for an even better experience all around.Warm regards,
4.0分
家庭亲子
展开
I was by the pool no one approach me and ask me if I need a drink or something. Service a little slow by the pool area. And they charge for parking that’s sucks.
展开
酒店回复: Thank you for sharing your feedback. I'm truly sorry to hear that your experience by the pool did not meet expectations. We strive to provide attentive service throughout the property, and it’s clear we missed the mark during your visit — please accept our apologies.We also understand your concerns regarding parking fees. While they help us maintain security and accessibility, we recognize how they may be inconvenient, and we’ll be sure to keep your input in mind as we review our policies.Your comments are important to us, and we appreciate you taking the time to share them. We hope to have the opportunity to welcome you back and provide a better experience next time.
5.0分
商务出差
Amazing experience!
Generally a well rounded, clean place with lots to do or just relax.
Would definitely go back
展开
酒店回复: Thank you so much for your kind words! We're thrilled to hear you had an amazing experience and enjoyed both the activities and the relaxing atmosphere. It means a lot to us that you found the resort clean and well-rounded—we work hard to make sure every guest feels that way.We’d absolutely love to welcome you back anytime. If there’s anything we can do to make your next stay even more special, just let us know!
5.0分
家庭亲子
This hotel is amazing! Gorgeous views, lovely room, great amenities! They made my son’s birthday extra nice. We’d love to come back!
展开
酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed the gorgeous views, your room, and our amenities. It was our pleasure to help make your son's birthday extra special! We’d be absolutely delighted to welcome you back anytime. Until then, safe travels and warm wishes from all of us!
4.0分
情侣出游
展开
I enjoyed the property and the hotel amenities. I would have liked yoga class options in the afternoon. I am not likely to return because I didn’t appreciate charging for parking on top of a resort fee. Everything should be included in the resort fee. I also would appreciate being able to use my bonvoy points for fees.
展开
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the property and hotel amenities. We appreciate your suggestions regarding afternoon yoga classes and the use of Bonvoy points for fees—those are valuable insights we'll be sure to pass along to the appropriate teams.We also understand your concerns about parking charges in addition to the resort fee. Your feedback is important to us, and we’re always looking for ways to improve the overall guest experience. We hope you’ll consider giving us another opportunity to welcome you back in the future.
4.0分
其他
展开
I love the views and the quiet. I didn’t like that parking wasn’t included in the resort fee. It should be one flat fee for all amenities including parking. I would like afternoon yoga options. I also would like a free shuttle to the property from the airport.
展开
酒店回复: Thank you for sharing your feedback—we're glad to hear you loved the views and the peaceful atmosphere! We truly appreciate your suggestions regarding parking, yoga options, and airport transportation. Your input helps us improve the guest experience, and we’ll be sure to share your comments with our team for future consideration. We hope to have the opportunity to welcome you back again soon!
3.0分
其他
It was a great stay. I would stay again but I still haven’t received my security deposit back and it’s been 2 weeks since my stay.
展开
酒店回复: Thank you for your kind words—I'm really glad to hear you enjoyed your stay and would consider returning! I apologize for the delay in the return of your security deposit. It typically takes 5-10 business days to process, but I understand your concern since it’s been two weeks.I'll follow up on this right away and make sure it’s being handled. Thank you for your patience, and please feel free to reach out with any other questions.
4.0分
朋友出游
展开
I wanted so badly to give it an excellent review. The site is beautiful and the staff was so friendly. But the service AND parking fees makes me give this a 4/5 experience. Service fee states it includes spa access, which it does not. We booked a massage and were told we had access “for the day.” Honestly I would rather my hotel stay include the price of these fees. I’m sure it was in the fine print so I can’t fault them for existing, but it was not great seeing an additional 215 In fees on my bill.
展开
酒店回复: Thank you so much for taking the time to share your feedback. We're truly glad to hear you enjoyed the beauty of the property and the warmth of our team—it means a lot to us.We’re sorry to hear that the service and parking fees impacted your overall experience. We understand how frustrating it can be to encounter unexpected charges, and we genuinely appreciate your honesty. We strive to be as transparent as possible about our fees, and your comments help us identify areas where we can improve clarity, especially around spa access and inclusions.Your suggestion about incorporating fees into the overall room rate is a valuable one, and we’ll be sure to pass it along to our leadership team for review.Thank you again for staying with us. We hope to have the opportunity to welcome you back and provide a more seamless experience next time.Warm regards,
3.0分
其他
展开
No breakfast or coffee was available in the morning. We were told that the coffe shop is closed on weekdays, the restaurant was also closed in the morning so no breakfast was available for us on site. We had to travel away from the property for coffee and breakfast.
展开
酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the inconvenience you experienced with breakfast and coffee availability during your stay. We understand how important a convenient morning routine is, and we regret that our weekday offerings didn’t meet your expectations.Your comments have been shared with our team as we continue to evaluate how we can improve our services and better communicate hours of operation to guests ahead of time. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future.Warm regards,
We loved it all. Only place we were disappointed in was restaurant service. Food was great, once we got it. But server was very slow, especially on Friday morning. Unfortunately I cannot remember her name. The other two we had during our meals and stay were exceptional.
I was by the pool no one approach me and ask me if I need a drink or something. Service a little slow by the pool area. And they charge for parking that’s sucks.
Amazing experience!
Generally a well rounded, clean place with lots to do or just relax.
Would definitely go back
This hotel is amazing! Gorgeous views, lovely room, great amenities! They made my son’s birthday extra nice. We’d love to come back!
I enjoyed the property and the hotel amenities. I would have liked yoga class options in the afternoon. I am not likely to return because I didn’t appreciate charging for parking on top of a resort fee. Everything should be included in the resort fee. I also would appreciate being able to use my bonvoy points for fees.
I love the views and the quiet. I didn’t like that parking wasn’t included in the resort fee. It should be one flat fee for all amenities including parking. I would like afternoon yoga options. I also would like a free shuttle to the property from the airport.
It was a great stay. I would stay again but I still haven’t received my security deposit back and it’s been 2 weeks since my stay.
I wanted so badly to give it an excellent review. The site is beautiful and the staff was so friendly. But the service AND parking fees makes me give this a 4/5 experience. Service fee states it includes spa access, which it does not. We booked a massage and were told we had access “for the day.” Honestly I would rather my hotel stay include the price of these fees. I’m sure it was in the fine print so I can’t fault them for existing, but it was not great seeing an additional 215 In fees on my bill.
No breakfast or coffee was available in the morning. We were told that the coffe shop is closed on weekdays, the restaurant was also closed in the morning so no breakfast was available for us on site. We had to travel away from the property for coffee and breakfast.
很满意，以后还会再去的。