Room was clean and had been updated since the last time we stayed but the air conditioner was not working so the room was very hot. But the pool area was an issue. The hot tub had a lot of broken tiles, and the sauna was not working. The staff was good. One of the front desk’s attendants were a bit over friendly and kept getting to close for my comfort to my kids. And wouldn’t leave us alone while we were trying to get and eat our breakfast.
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酒店回复: Dear Paige,Thank you for sharing your feedback. While we are glad to hear that you found our accommodations clean and updated and that our team was helpful, we understand how the concerns you encountered impacted your overall visit. Please know that you can share any concerns with our team; we want to ensure they are taken care of before you check out. We appreciate your comments about the amenities and behavior from a member of our team, and we will address these issues immediately to ensure a more comfortable and professional experience for all guests. Please reach out to us offline if you would like to discuss your experience further.
2.0分
商务出差
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Disappointing Stay-Poor Service
Disappointing Stay – Poor Service and Unpleasant Room Conditions
Check-in was a terrible experience — the receptionist was rude and completely unwelcoming. I’ve never felt so uncomfortable being greeted at a hotel. The customer service overall needs serious improvement.
The room had a strong musty odor, which made it hard to relax. On top of that, the toilet seat was broken — clearly, maintenance and cleanliness aren’t a priority here.
To make matters worse, at 10am (an hour before checkout), staff knocked on our door saying the owner had asked them to check if we had left. It felt intrusive and unnecessary, especially since checkout time is clearly stated as 11am.
Honestly, I should have taken the empty parking lot as a sign.
I regret not reading more reviews beforehand. Do yourself a favor and stay elsewhere.
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酒店回复: Thank you for sharing your experience. It's important that our guests feel welcome and comfortable, and we're disappointed to learn your stay didn't meet your expectations. Rest assured, we'll look into your feedback further as we strive to continually improve. Additionally, please do not hesitate to reach out to our front desk at any time, as our team is always available to assist you and address any concerns before you leave our property. Next time you travel to Wisconsin Dells, we hope to have the opportunity to change your perceptions.
3.0分
其他
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The overall stay was Ok. The staff treated us like we didnt just pay 100$ a night. The beds weren't really queen size they were full size so that was a little disappointing. But they keep the pool cleaned as well as the hot tub was nice enjoying that.
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酒店回复: Hello Olivia, Thank you for your feedback. We are always delighted to see our guests staying with us. We are more than happy to provide any service they may require during their stay. However, we found that during your stay there were 2 extra guests brought in without informing our staff. All the guests are required to be registered at the front desk for legal reasons. Regardless, we did not mistreat any of the 4 members staying in your room while they used the facility and resources without our knowledge. Regardless of how much money we get paid, we value you as important as someone who paid much more than you paid. Though we received half the money you mentioned, we still value you as an important guest of our hotel.
4.0分
家庭亲子
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Great option for a reasonable rate in the Dells. The room was updated and fairly large… however, we were out of shower gel in the shower pump upon arrival and the pullout sofa mattress was sagging quite a bit but luckily my daughter was still able to use it. (Should be probably replaced). The regular beds were very comfortable.
Overall our stay was very nice because the place was clean and the owners were very friendly. We enjoyed the little pool and hot tub, and breakfast area was kept well stocked. I would stay here again.
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酒店回复: Dear Elizabeth,Thank you so much for sharing such a thoughtful review. It is great to hear that you found the property to be a comfortable and reasonably priced option, with updated rooms and a welcoming atmosphere. The comfort of the regular beds, the friendliness of our team, and the care taken in keeping the breakfast area generously supplied all shine through in your reflections. We are also glad you and your family enjoyed both the pool and hot tub, as those touches add to the overall experience. Your comments about the sofa bed and shower amenities are very helpful observations, and it is wonderful to know that overall your stay was enjoyable enough that you would choose to return.
2.0分
其他
I booked it because I thought u get water park tickets also you don’t not anymore not worth the $100 for
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酒店回复: Hello Edricka, Thank you for your feedback. My extreme apologies for informing you that we have not advertised providing water park tickets with stays this year. After checking on Expedia's website, we confirmed that it does not disclose anywhere on ******* that we provide free waterpark passes with a stay.
2.0分
其他
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Room smelled damp, there was mold on the AC, dust everywhere. Pool floor was unbelievably slippery for small kids, I watched kids fall 5 times in under an hour. Breakfast was mediocre.
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酒店回复: Dear Bryce,Your feedback is truly appreciated, and we thank you for choosing to stay with us. We're sorry to hear your visit fell short of expectations, and we understand your frustrations. Guest safety remains a top priority, and we trust you let our team know about your concerns as soon as you encoutnered them. Our front desk team is always available to assist with any concerns, and we hope to welcome you back for a stay that’s both smoother and more comfortable.
1.0分
情侣出游
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******* is worthless!! We didn't get to stay in our room because they booked the wrong weekend after confirmation on the correct weekend. However we were able to get a whirlpool suite across the street for $50 less.
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酒店回复: Dear Jonathan,Thank you for sharing your experience. We are very sorry for any confusion and welcome you to reach out to our team offline so we can clear up your concerns. Additionally, we always encourage guests to book with us directly for the best value and assistance. Thank you for making your voice heard and we hope to have the opportunity to welcome you in the future.
5.0分
其他
Steph was very nice and friendly. Complementary breakfast delicious clean rooms. And nice and quiet.
5.0分
其他
Simple but comfortable!
Great stay, hard working family. Thanks for breakfast and a comfortable stay
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酒店回复: Dear Brian,Thank you for choosing Ramada Wisconsin Dells and for your kind review. We’re glad you enjoyed your stay and the breakfast. Our hardworking team always strives to make your experience comfortable and welcoming. We look forward to hosting you again soon.
我妈妈在我们原定离开这个区域的那天生病了，所以我和家人住在了这里。办理入住的小姐人非常好，我们的房间也很干净。椅子上的皮革座位有些开裂，碎屑弄得到处都是，房间里和床上都有。游泳池水温还不错，热水浴缸非常棒。早餐尚可，但不太热。我们是在规定用餐时间的中段去的。总的来说，我肯定会再次预订。
Room was clean and had been updated since the last time we stayed but the air conditioner was not working so the room was very hot. But the pool area was an issue. The hot tub had a lot of broken tiles, and the sauna was not working. The staff was good. One of the front desk’s attendants were a bit over friendly and kept getting to close for my comfort to my kids. And wouldn’t leave us alone while we were trying to get and eat our breakfast.
Disappointing Stay-Poor Service
Disappointing Stay – Poor Service and Unpleasant Room Conditions
Check-in was a terrible experience — the receptionist was rude and completely unwelcoming. I’ve never felt so uncomfortable being greeted at a hotel. The customer service overall needs serious improvement.
The room had a strong musty odor, which made it hard to relax. On top of that, the toilet seat was broken — clearly, maintenance and cleanliness aren’t a priority here.
To make matters worse, at 10am (an hour before checkout), staff knocked on our door saying the owner had asked them to check if we had left. It felt intrusive and unnecessary, especially since checkout time is clearly stated as 11am.
Honestly, I should have taken the empty parking lot as a sign.
I regret not reading more reviews beforehand. Do yourself a favor and stay elsewhere.
The overall stay was Ok. The staff treated us like we didnt just pay 100$ a night. The beds weren't really queen size they were full size so that was a little disappointing. But they keep the pool cleaned as well as the hot tub was nice enjoying that.
Great option for a reasonable rate in the Dells. The room was updated and fairly large… however, we were out of shower gel in the shower pump upon arrival and the pullout sofa mattress was sagging quite a bit but luckily my daughter was still able to use it. (Should be probably replaced). The regular beds were very comfortable.
Overall our stay was very nice because the place was clean and the owners were very friendly. We enjoyed the little pool and hot tub, and breakfast area was kept well stocked. I would stay here again.
I booked it because I thought u get water park tickets also you don’t not anymore not worth the $100 for
Room smelled damp, there was mold on the AC, dust everywhere. Pool floor was unbelievably slippery for small kids, I watched kids fall 5 times in under an hour. Breakfast was mediocre.
******* is worthless!! We didn't get to stay in our room because they booked the wrong weekend after confirmation on the correct weekend. However we were able to get a whirlpool suite across the street for $50 less.
Steph was very nice and friendly. Complementary breakfast delicious clean rooms. And nice and quiet.
Simple but comfortable!
Great stay, hard working family. Thanks for breakfast and a comfortable stay