酒店回复: Hi Anne! Thank you for sharing your feedback. We're glad the property worked well for your stopover. We apologize for the noise disturbance and any inconvenience with reception hours. We’ll be sure to look into these issues to improve future stays.
4.0分
其他
原文
翻译提供方：Google
还不错
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酒店回复: Hello Shelly, Thank you for your feedback. We appreciate you taking the time to share your experience, and we always strive to improve our services. If there are specific areas you feel could be enhanced, we encourage you to reach out directly to management. Your insights are valuable as we aim to provide a better experience for all our guests. We hope you consider staying with us again in the future.
1.0分
其他
It was cigarette holes in the pillow cases and in the sheets. Holes in the wall and kept hitting legs on the bed frame.
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酒店回复: Hello Catelyn,Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with the linens and the condition of the room. Your comments are valuable and will be used to improve our accommodations. We strive to provide a comfortable experience for all our guests, and your insights will help us in this endeavor. Please do not hesitate to reach out to management directly for further assistance.
4.0分
其他
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Billiard trip
Room was Clean and was in Great shape, only thing i didn't like was the bed and pillows.
The mattress kept sliding on the frame and pillows was way to thin.
Other than this everything else was good
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酒店回复: Hello Bobby,Thank you for your feedback on your recent stay. We’re glad to hear you found your room clean and well-maintained. Your comments regarding the bed and pillows have been noted. We appreciate your insights, as they help us enhance the experience for future guests. We hope to welcome you back again to enjoy an even better stay.
4.0分
其他
Convenient location. Was clean given the age of the property. A supposed non smoking room smelled like smoke. And the heating a/c unit was LOUD!
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酒店回复: Dear valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Virginia Beach. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell or the room and the state of your air conditioner. However, I'm glad you found the location convenient and the room clean despite the age of the property. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,IshiRed Roof Management RediResponse Specialist
5.0分
其他
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This is the one on 196 Ballard court in Va Beach.. Every staffs are very nice & friendly.. Everything is good here.. No interruptions, I had a procedure done and need to heal up.. Do far I am still here and will be checking out on Sunday morning.. Thank you to Red roof…
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酒店回复: Hi Debbie,Thank you for sharing your feedback. We’re delighted to hear that you’re having a positive experience at our Virginia Beach location and that our staff have been nice and friendly throughout your stay. It’s wonderful to know that everything has been going smoothly and that you’ve been able to rest comfortably during your recovery. We truly appreciate your kind words and look forward to providing the same level of care and comfort through the remainder of your stay.
1.0分
其他
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Unfortunately, my stay here was very disappointing. Despite the high reviews, the room did not feel clean or safe. I found a live roach, hair in the tub, and dried soap left in the sink, which made me question the overall upkeep. The location and atmosphere also felt more like the “hidden” part of the hotel rather than a secure, welcoming environment.
I do want to note that Dominic, the night clerk, was extremely kind and professional. I actually felt bad for him, as multiple guests (myself included) had to return to the counter requesting room changes. He handled it with patience, but it was clear he was taking the blow for issues far beyond his control.
For the price charged per night, I expected a much better experience. This was neither budget-friendly nor comfortable, and I would not recommend it.
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酒店回复: Hello Eboni,Thank you for sharing your feedback regarding your recent stay. It's clear that your experience did not meet the expectations we strive to uphold, and we appreciate your insights about cleanliness and safety in your room. We're glad to hear that Dominic provided you with exemplary service during your stay, even amidst the challenges. Your comments on the overall upkeep and atmosphere will be conveyed to management for their consideration in future improvements. We value your input, as it helps us maintain our standards and enhance guest experiences.
1.0分
商务出差
Room was dirty. The sheets had stains. I wish i could upload the pictures. On top of that they dont want to refund me my money.
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酒店回复: Hi Edwin,Thank you for sharing your feedback. We understand your concerns regarding the cleanliness of the room and the condition of the sheets. Ensuring clean and well-prepared accommodations is a priority, and your comments help us identify areas for immediate improvement. We also note your concern about the refund process and will review our policies and procedures to make sure future guests have a clearer and smoother experience. Your input is valuable in helping us enhance the overall stay for everyone. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
2.0分
其他
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It didnt feel safe. Main door to hotel room had to be pulled tight in order to close, no microwave, no fridge, no clock, toilet wasnt secure to the floor, shower didnt drain while water was running, Bed was on a metal frame everytime u got close to it u were kicking it causing a big bang noise, nothing for breakfast. Area itself felt a little run down
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate you highlighting your concerns regarding the room's condition and safety features. Your comments about the amenities and the overall experience are valuable, and we'll ensure they are communicated to the management for further review. We strive to provide a welcoming environment, and it's disappointing to hear that your stay did not meet your expectations. Safe travels in your future journeys.
位置很好找，在市中心，周围什么都有，一定要去看看。
适合在路上过夜，但是墙壁很薄。我们可以听到隔壁房间的电视声音。接待处应该是 24 小时开放的，但事实并非如此......
还不错
It was cigarette holes in the pillow cases and in the sheets. Holes in the wall and kept hitting legs on the bed frame.
Billiard trip
Room was Clean and was in Great shape, only thing i didn't like was the bed and pillows.
The mattress kept sliding on the frame and pillows was way to thin.
Other than this everything else was good
Convenient location. Was clean given the age of the property. A supposed non smoking room smelled like smoke. And the heating a/c unit was LOUD!
This is the one on 196 Ballard court in Va Beach.. Every staffs are very nice & friendly.. Everything is good here.. No interruptions, I had a procedure done and need to heal up.. Do far I am still here and will be checking out on Sunday morning.. Thank you to Red roof…
Unfortunately, my stay here was very disappointing. Despite the high reviews, the room did not feel clean or safe. I found a live roach, hair in the tub, and dried soap left in the sink, which made me question the overall upkeep. The location and atmosphere also felt more like the “hidden” part of the hotel rather than a secure, welcoming environment.
I do want to note that Dominic, the night clerk, was extremely kind and professional. I actually felt bad for him, as multiple guests (myself included) had to return to the counter requesting room changes. He handled it with patience, but it was clear he was taking the blow for issues far beyond his control.
For the price charged per night, I expected a much better experience. This was neither budget-friendly nor comfortable, and I would not recommend it.
Room was dirty. The sheets had stains. I wish i could upload the pictures. On top of that they dont want to refund me my money.
It didnt feel safe. Main door to hotel room had to be pulled tight in order to close, no microwave, no fridge, no clock, toilet wasnt secure to the floor, shower didnt drain while water was running, Bed was on a metal frame everytime u got close to it u were kicking it causing a big bang noise, nothing for breakfast. Area itself felt a little run down