酒店回复: Dear Valued Guest,Thank you for your feedback regarding your stay at the Red Roof Inn Salem. We're sorry to hear about the condition of your room. The issues you described regarding the cleanliness, lack of heating, and stained linens are unacceptable and do not reflect our standards. Please accept our sincerest apologies for any distress or inconvenience this may have caused you. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,  Thank you for leaving feedback on your recent stay. The staff at the Red Roof Inn Salem and I value your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Should there be any issues while staying with us in the future, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,MatthewRed Roof Management RediResponse Specialist

酒店回复: Querido Jean, Gracias por sus comentarios después de su experiencia con nosotros en el Red Roof Inn Salem. En respuesta a cualquier obstáculo enfrentado, nos disculpamos sinceramente por la experiencia menos que ideal. Los comentarios de nuestros huéspedes siempre son bienvenidos mientras nos esforzamos por mejorar aquí en Red Roof. Gracias por compartir sus inquietudes y todo lo mejor en sus futuros viajes. Atentamente, Kerry-Lee Gestión del techo rojoEspecialista en RediResponse

酒店回复: Dear Ycelsa, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,KamariaRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. It's wonderful to hear that you had such a delightful stay and found your room exceptionally clean. We are thrilled that you would consider staying with us again. We appreciate your positive feedback regarding our front desk registration's professionalism, and we're glad you found our rates reasonable, especially during times when money is tight.We hope to continue to provide great experiences for you here at Red Roof. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ReysheRed Roof Management RediResponse Specialist