酒店回复: Dear Valued Guest,  Thank you for leaving feedback on your recent stay. The staff at the Red Roof Inn Salem and I value your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Should there be any issues while staying with us in the future, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,MatthewRed Roof Management RediResponse Specialist

酒店回复: Querido Jean, Gracias por sus comentarios después de su experiencia con nosotros en el Red Roof Inn Salem. En respuesta a cualquier obstáculo enfrentado, nos disculpamos sinceramente por la experiencia menos que ideal. Los comentarios de nuestros huéspedes siempre son bienvenidos mientras nos esforzamos por mejorar aquí en Red Roof. Gracias por compartir sus inquietudes y todo lo mejor en sus futuros viajes. Atentamente, Kerry-Lee Gestión del techo rojoEspecialista en RediResponse

酒店回复: Dear Ycelsa, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,KamariaRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Salem. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the pest that you found in the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist