酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your disappointment with the room condition and breakfast selection. We understand how important fresh and varied options, including gluten-free products, are for our guests, and we will review our offerings with our team to see how we can improve.Your comments regarding the room’s condition will be shared with our management team as we continue to plan future upgrades. We appreciate your input and hope you might consider giving us another chance in the future.Kind regards
4.0分
其他
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The breakfast was nothing special but more that adequate.
The motel is nestled in away from the road and wooded with a nice lawn. Very friendly staff. The room was clean with superior beds and more towels and linen than needed. Real coffee mugs and real glasses besides the paper and plastic ones.
But the #1 great thing here is complimentary EV charging for guests. We rented an EV in Boston and it was so nice not to be at one of those public charging stations in a shopping center with the cold or rain.
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酒店回复: Dear Louis,Thank you for your thoughtful review. We are delighted to hear that you enjoyed the cleanliness of your room, the comfort of the beds, our friendly staff, and the amenities we provide, especially the complimentary EV charging. Your feedback about the breakfast is also appreciated, and we will continue to look for ways to enhance the guest experience. We look forward to welcoming you back on your next visit.
3.0分
情侣出游
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The room could have been cleaner. Cobwebs and small spiders along ceiling. Sheets were not fresh smelling. Only had coffee and muffins, both were adequate. Nothing special.
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酒店回复: Dear Thomas,Thank you for taking the time to share your feedback. We regret to hear that the cleanliness of your room did not meet expectations and appreciate you bringing this to our attention. Your comments regarding the cobwebs, linens, and breakfast offerings will be reviewed with our housekeeping and management teams to ensure improvements are made. We value your input and hope to provide you with a more satisfactory experience on your next visit.
4.0分
情侣出游
Lovely clean room with comfortable beds. Breakfast was acceptable - staff constantly cleaning and topping up the various options.
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酒店回复: Dear Julie,Thank you for sharing your feedback and for rating your stay an 8/10. We’re delighted to hear that you found your room clean and comfortable, and that you appreciated our attentive breakfast staff. Your kind words encourage our team to continue providing a pleasant experience for every guest. We look forward to hosting you again soon.
3.0分
家庭亲子
The hotel will do for a night or two. May be in the summer when the pool is open, it offers more amenities. It was basic & was fine for 1 night.
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酒店回复: Dear Claudia,Thank you for your feedback. We are glad to hear that your stay met your basic needs and appreciate your comments regarding the amenities. We hope to have the opportunity to welcome you again, perhaps during the summer season when more facilities are available for a fuller experience.
5.0分
其他
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Good night’s sleep.
The hotel is located in a nice residential area. Very well maintained. I found the room, bed, and room very accommodating. The breakfast provided was above average with eggs, bacon, yogurt, muffins, etc. Would definitely stay here again if in that area.
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酒店回复: Dear Lourdes,Thank you for your wonderful review. We are delighted to know you enjoyed a comfortable night’s rest and appreciated our location, well-maintained property, and breakfast offerings. Your kind comments about the accommodations and overall experience are greatly appreciated. We look forward to welcoming you again on your next visit to the area.
3.0分
情侣出游
The place was clean but dated. TV went out but they were only a phone call away and it was replaced within 30 minutes. The staff was very friendly
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酒店回复: Dear Kim,Thank you for your feedback. We are glad to hear that you found the property clean and our staff friendly. We also appreciate your understanding regarding the TV issue and are pleased it was resolved promptly. Your comments regarding the property’s condition are noted, and we will continue working on improvements. We hope to have the opportunity to welcome you again.
3.0分
其他
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The staff was accommodating and the location convenient. The odor-air freshener in the room was overpowering and saw cobwebs on lamp shades and near bed frame. Great potential but time for a refresh.
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酒店回复: Dear Loretta,Thank you for sharing your feedback. We are pleased to hear that you found our staff accommodating and the location convenient. We also appreciate your observations regarding the room odor and cleanliness, and we will address these issues as part of our ongoing efforts to improve the property. Your comments are valuable, and we hope to have the opportunity to welcome you again after these improvements.
3.0分
其他
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I picked this hotel because it was close to downtown Kennebunk. We only stayed one night. We arrived in our room which is a decent size and found dirty dishes in the sink and some sort of food on the floor in front of kitchen counter. The room had carpeting on the floor that did not seem to have been washed in quite a while. Complimentary Breakfast is served from 7:00 - 10:00 am but when we arrived at 9:30 there was no more hot food left (Bacon, eggs and hashbrowns). The other food options were the normal items like bagels, muffins, Cheerios and Fruitloops. A few healthier choices would be nice. The staff was friendly.
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酒店回复: Dear Michel,Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness issues you experienced upon arrival and that the breakfast did not meet your expectations. Your comments are important to us, and we’ll be addressing these concerns with our team to ensure improvements are made. We’re glad to know you found the staff friendly, and we hope you’ll consider giving us another chance in the future.
2.0分
家庭亲子
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There were several corners of the bathroom that were moldy. We requested a daily refresh and the room was never vacuumed. We stayed here several years ago and had a wonderful time. Very disappointed with current condition of the rooms. We're not very hard people to please but we won't be returning.
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酒店回复: Dear Michele,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the bathroom condition and housekeeping is taken very seriously, and we will address these issues immediately to ensure they are improved. We truly regret that your recent visit did not meet the standards you remembered from previous stays and understand your frustration. Thank you for bringing this to our attention.
房间至少可以说又旧又破。这家酒店需要彻底翻新。早餐糟糕透了，一点也不新鲜，几乎没有。没有无麸质食品。
The breakfast was nothing special but more that adequate.
The motel is nestled in away from the road and wooded with a nice lawn. Very friendly staff. The room was clean with superior beds and more towels and linen than needed. Real coffee mugs and real glasses besides the paper and plastic ones.
But the #1 great thing here is complimentary EV charging for guests. We rented an EV in Boston and it was so nice not to be at one of those public charging stations in a shopping center with the cold or rain.
The room could have been cleaner. Cobwebs and small spiders along ceiling. Sheets were not fresh smelling. Only had coffee and muffins, both were adequate. Nothing special.
Lovely clean room with comfortable beds. Breakfast was acceptable - staff constantly cleaning and topping up the various options.
The hotel will do for a night or two. May be in the summer when the pool is open, it offers more amenities. It was basic & was fine for 1 night.
Good night’s sleep.
The hotel is located in a nice residential area. Very well maintained. I found the room, bed, and room very accommodating. The breakfast provided was above average with eggs, bacon, yogurt, muffins, etc. Would definitely stay here again if in that area.
The place was clean but dated. TV went out but they were only a phone call away and it was replaced within 30 minutes. The staff was very friendly
The staff was accommodating and the location convenient. The odor-air freshener in the room was overpowering and saw cobwebs on lamp shades and near bed frame. Great potential but time for a refresh.
I picked this hotel because it was close to downtown Kennebunk. We only stayed one night. We arrived in our room which is a decent size and found dirty dishes in the sink and some sort of food on the floor in front of kitchen counter. The room had carpeting on the floor that did not seem to have been washed in quite a while. Complimentary Breakfast is served from 7:00 - 10:00 am but when we arrived at 9:30 there was no more hot food left (Bacon, eggs and hashbrowns). The other food options were the normal items like bagels, muffins, Cheerios and Fruitloops. A few healthier choices would be nice. The staff was friendly.
There were several corners of the bathroom that were moldy. We requested a daily refresh and the room was never vacuumed. We stayed here several years ago and had a wonderful time. Very disappointed with current condition of the rooms. We're not very hard people to please but we won't be returning.