酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your disappointment with the room condition and breakfast selection. We understand how important fresh and varied options, including gluten-free products, are for our guests, and we will review our offerings with our team to see how we can improve.Your comments regarding the room’s condition will be shared with our management team as we continue to plan future upgrades. We appreciate your input and hope you might consider giving us another chance in the future.Kind regards
2.0分
商务出差
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The room smelled like mildew. The beds were the most uncomfortable. If carpet wasn’t so disgusting, I would have slept on floor. The headboard was covered in handprints from you know what? . The tub was filled with black mold and mildew and the shower curtain was filthy. They were doing construction until late in the evening and doors are left open along the entire building. Nothing covered to protect furniture. The housekeeping came twice in five days and left dirty towels. I spent 5 nights in misery. Whoever gave this place wonderful was obviously not into cleanliness or comfort. The breakfast wasn’t served until 730, so I never saw it. The only good part was the check in. The man was very nice. This place needs a complete overhaul. Obviously, they are doing that, but that should have been disclosed. We work very early to very late and listening to saws was not what I signed up for. Neither was this dump! But lesson learned. The location was ideal for what we came for. Rest was not one of them. My back hasn’t been the same since.
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酒店回复: Dear Jade,Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay. Your feedback is deeply concerning, and it is clear that we did not provide the level of cleanliness, comfort, or communication that every guest deserves.We sincerely apologize for the condition of the room, including the odor, cleanliness concerns, and maintenance issues. This is far from our standards, and we appreciate you bringing these matters to our attention so we can address them immediately with our housekeeping and maintenance teams.We also regret the disturbance caused by the construction work and the lack of proper communication about it. Your comfort should never have been compromised, especially during long work days. We understand how frustrating this must have been.It’s disappointing to hear that housekeeping did not meet expectations and that you were unable to enjoy breakfast due to your schedule. On a positive note, we’re glad to know your check-in experience was pleasant, and we will share your kind words with our team member.Thank you again for your honest feedback. We are taking your comments seriously and will be working hard to make the necessary improvements to ensure a much better experience for all future guests.
5.0分
其他
The hotel is consistently a great place to stay. We stay there at least 2 long vacations a year.
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酒店回复: Dear Matthew Thank you so much for sharing this wonderful 10/10 review! We are truly honored to be your chosen place to stay during your long vacations each year. Your continued trust and loyalty mean a great deal to our entire team. We work hard to create a consistently comfortable and welcoming experience for all our guests, and it is incredibly rewarding to know that our efforts have made your stays memorable time after time. We genuinely appreciate you taking the time to highlight your positive experiences, and we look forward to welcoming you back for many more relaxing and enjoyable stays in the future. If there is ever anything we can do to make your visits even better, please don’t hesitate to let us know. Thank you once again for choosing us—your support truly motivates us!
3.0分
其他
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$ 10 a day for “ amenities” when asked what they were. “ in room coffe maker and WiFi”. WHAT !! Standard everywhere else,and the WiFi was terrible wouldn’t stay connected for longer than 10 min and when it was only one bar . I think that fee is obsurd!
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酒店回复: Dear Laurie,Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the amenities fee and Wi-Fi quality. Your comments are important to us, and we will review these concerns with our management team to ensure better communication and service for our guests. We appreciate your input as it helps us improve the overall guest experience.
5.0分
其他
Clean, convenient motel. Staff is nice and helpful. My only complaint is there $35 pet fee per day. Most places charge a pet fee for your stay.
4.0分
其他
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The breakfast was nothing special but more that adequate.
The motel is nestled in away from the road and wooded with a nice lawn. Very friendly staff. The room was clean with superior beds and more towels and linen than needed. Real coffee mugs and real glasses besides the paper and plastic ones.
But the #1 great thing here is complimentary EV charging for guests. We rented an EV in Boston and it was so nice not to be at one of those public charging stations in a shopping center with the cold or rain.
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酒店回复: Dear Louis,Thank you for your thoughtful review. We are delighted to hear that you enjoyed the cleanliness of your room, the comfort of the beds, our friendly staff, and the amenities we provide, especially the complimentary EV charging. Your feedback about the breakfast is also appreciated, and we will continue to look for ways to enhance the guest experience. We look forward to welcoming you back on your next visit.
3.0分
情侣出游
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The room could have been cleaner. Cobwebs and small spiders along ceiling. Sheets were not fresh smelling. Only had coffee and muffins, both were adequate. Nothing special.
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酒店回复: Dear Thomas,Thank you for taking the time to share your feedback. We regret to hear that the cleanliness of your room did not meet expectations and appreciate you bringing this to our attention. Your comments regarding the cobwebs, linens, and breakfast offerings will be reviewed with our housekeeping and management teams to ensure improvements are made. We value your input and hope to provide you with a more satisfactory experience on your next visit.
4.0分
情侣出游
Lovely clean room with comfortable beds. Breakfast was acceptable - staff constantly cleaning and topping up the various options.
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酒店回复: Dear Julie,Thank you for sharing your feedback and for rating your stay an 8/10. We’re delighted to hear that you found your room clean and comfortable, and that you appreciated our attentive breakfast staff. Your kind words encourage our team to continue providing a pleasant experience for every guest. We look forward to hosting you again soon.
3.0分
家庭亲子
The hotel will do for a night or two. May be in the summer when the pool is open, it offers more amenities. It was basic & was fine for 1 night.
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酒店回复: Dear Claudia,Thank you for your feedback. We are glad to hear that your stay met your basic needs and appreciate your comments regarding the amenities. We hope to have the opportunity to welcome you again, perhaps during the summer season when more facilities are available for a fuller experience.
房间至少可以说又旧又破。这家酒店需要彻底翻新。早餐糟糕透了，一点也不新鲜，几乎没有。没有无麸质食品。
The room smelled like mildew. The beds were the most uncomfortable. If carpet wasn’t so disgusting, I would have slept on floor. The headboard was covered in handprints from you know what? . The tub was filled with black mold and mildew and the shower curtain was filthy. They were doing construction until late in the evening and doors are left open along the entire building. Nothing covered to protect furniture. The housekeeping came twice in five days and left dirty towels. I spent 5 nights in misery. Whoever gave this place wonderful was obviously not into cleanliness or comfort. The breakfast wasn’t served until 730, so I never saw it. The only good part was the check in. The man was very nice. This place needs a complete overhaul. Obviously, they are doing that, but that should have been disclosed. We work very early to very late and listening to saws was not what I signed up for. Neither was this dump! But lesson learned. The location was ideal for what we came for. Rest was not one of them. My back hasn’t been the same since.
The hotel is consistently a great place to stay. We stay there at least 2 long vacations a year.
$ 10 a day for “ amenities” when asked what they were. “ in room coffe maker and WiFi”. WHAT !! Standard everywhere else,and the WiFi was terrible wouldn’t stay connected for longer than 10 min and when it was only one bar . I think that fee is obsurd!
Clean, convenient motel. Staff is nice and helpful. My only complaint is there $35 pet fee per day. Most places charge a pet fee for your stay.
The breakfast was nothing special but more that adequate.
The motel is nestled in away from the road and wooded with a nice lawn. Very friendly staff. The room was clean with superior beds and more towels and linen than needed. Real coffee mugs and real glasses besides the paper and plastic ones.
But the #1 great thing here is complimentary EV charging for guests. We rented an EV in Boston and it was so nice not to be at one of those public charging stations in a shopping center with the cold or rain.
The room could have been cleaner. Cobwebs and small spiders along ceiling. Sheets were not fresh smelling. Only had coffee and muffins, both were adequate. Nothing special.
Lovely clean room with comfortable beds. Breakfast was acceptable - staff constantly cleaning and topping up the various options.
The hotel will do for a night or two. May be in the summer when the pool is open, it offers more amenities. It was basic & was fine for 1 night.
太棒了