We went through 2 different rooms that had bugs in either the bed itself, or all around the room. Finally room 3 was clean and clear of any insects.
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酒店回复: Thank you for taking the time to share your feedback with us.We sincerely apologize for the issues you experienced with your first two rooms. This is certainly not the experience we want any of our guests to have. We’re glad that your third room met our standards for cleanliness and that you were able to enjoy a comfortable stay.Please know that we take your feedback seriously and are reviewing our housekeeping and inspection procedures to ensure this does not happen again. We hope to have the opportunity to provide you with a flawless stay in the future.Sincerely,Quality Inn TulalipManagement Team
1.0分
商务出差
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I would never recommend this place . It’s smelly, dirty and staff was not kind. I accidentally booked for the wrong day and showed up Saturday. So I paid for another night my reservation was for November 8 which I canceled right after checking in. The front desk kept saying you won’t be refunded for my mistake. Which I purchased travel guard and now after multiple phone calls and filing a claim hotel still doesn’t want to issue me a refund. Also I haven’t received my deposit back either
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酒店回复: Hotel Response:Just to clear this up for anyone reading — this reservation was not made directly with the hotel. It was booked through a third-party travel website, which means the payment went to them, not to us. When you choose a prepaid, non-cancellable rate, the hotel doesn’t actually charge your card or hold your money — the third party does. We simply receive a notice saying the room is paid and reserved under their terms.Because of that, the hotel cannot refund or cancel anything on a booking we didn’t process. If a guest buys travel insurance (as this guest did), that’s great — that’s exactly what the insurance is for when travel plans don’t go as expected. But those claims and refunds are handled through the travel company and the insurance provider, not through the hotel.Regarding deposits, they’re released immediately after checkout once the room is cleared. If a guest doesn’t see it right away, it’s because some banks take a few business days to post the funds back — that’s standard for all hotels.We always recommend booking directly with the hotel whenever possible, so you know exactly who charged your card and who can help if travel plans change. It avoids this kind of mix-up every time.
2.0分
商务出差
Our room wasn’t ready when we check in which was late at night and we were tired. The breakfast was ok, mostly just nice that it was available
1.0分
商务出差
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Poor hotel
The check in was awful the lady took practically an hour at midnight when people just want to go to bed.
Keys don’t work
Awful check in service and how is the deposit $150 for junk.
4.0分
商务出差
Room was good size. AC worked great. Breakfast was basic. But not bad. Overall. Good stay.
5.0分
其他
Best staff!! Love the suites, the huge jetted tub is awesome. Always love the 2
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酒店回复: Thank you for taking the time to complete our survey and for giving us a perfect 10/10.We truly appreciate your rating and are glad to know you enjoyed your stay with us. Your feedback means a great deal to our team, and we hope to welcome you back again in the near future.Thank you for choosing to stay with us.Warm regards,Quality Inn TulalipManagement Team
4.0分
情侣出游
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Reading some of the past reviews we didnt know what to expect. The front desk staff let us checkin a bit early so we could carry on with our day. Room was clean and had everything we needed. Surroundings around hotel we felt safe and had no concerns.Would stay here again for sure!
5.0分
其他
It’s an older but clean hotel 2 story but no elevator is dawn side. Great location easy on and off I-5
4.0分
其他
Really nice staff !! I had an issue with our first room, and they switched us very friendly. We will go back there soon
旧旧的，感觉没达到速8酒店的标准。
We went through 2 different rooms that had bugs in either the bed itself, or all around the room. Finally room 3 was clean and clear of any insects.
I would never recommend this place . It’s smelly, dirty and staff was not kind. I accidentally booked for the wrong day and showed up Saturday. So I paid for another night my reservation was for November 8 which I canceled right after checking in. The front desk kept saying you won’t be refunded for my mistake. Which I purchased travel guard and now after multiple phone calls and filing a claim hotel still doesn’t want to issue me a refund. Also I haven’t received my deposit back either
Our room wasn’t ready when we check in which was late at night and we were tired. The breakfast was ok, mostly just nice that it was available
Poor hotel
The check in was awful the lady took practically an hour at midnight when people just want to go to bed.
Keys don’t work
Awful check in service and how is the deposit $150 for junk.
Room was good size. AC worked great. Breakfast was basic. But not bad. Overall. Good stay.
Best staff!! Love the suites, the huge jetted tub is awesome. Always love the 2
Reading some of the past reviews we didnt know what to expect. The front desk staff let us checkin a bit early so we could carry on with our day. Room was clean and had everything we needed. Surroundings around hotel we felt safe and had no concerns.Would stay here again for sure!
It’s an older but clean hotel 2 story but no elevator is dawn side. Great location easy on and off I-5
Really nice staff !! I had an issue with our first room, and they switched us very friendly. We will go back there soon