酒店回复: Dear Laura,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager
1.0分
商务出差
No TV available, smoke detector head missing from detector base. Multiple cigarette holes in bed cover.
Wash the windows would make the rooms more attactive.
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酒店回复: Dear Thomas,We regret the inconvenience caused by the maintenance issues you encountered. Your comments regarding the television, smoke detector, bedding, and window cleanliness have been shared with our maintenance and housekeeping teams for immediate attention. We are committed to ensuring a safe, clean, and comfortable environment for all guests. Sincerely, Hotel Manager
1.0分
家庭亲子
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Front office was never open on time, coffee pots in room were dirty, linen service wasn’t provided, chair in one room was missing a screw and unsafe, tv in other room had lousy picture quality, beds were too high for elderly guest, the entire stay is the worst hotel experience we’ve ever had. Im humiliated that I exposed my family to this.
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay and have noted your concerns regarding housekeeping, maintenance, and front office service. Your comments about room safety, TV quality, and accessibility have been shared with our management team for immediate review. We truly appreciate your input, as it helps us identify key areas for improvement to ensure a more comfortable and reliable experience for all guests.Sincerely, Hotel Manager
1.0分
商务出差
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I BOARD OF HEALTH FAILURE I contacted lice & craps while recuperating from bed linen 2 nd day lifted sheets bugs at end everywhere . Never compensated. Will bring them to court
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酒店回复: Dear Judith,We are glad you chose our property, and we take all guest feedback seriously. We regret the inconvenience you experienced and have noted your comments regarding the bedding and overall condition. These matters will be reviewed immediately with our housekeeping and management teams to ensure proper standards are followed. We remain committed to providing a safe, clean, and comfortable stay for every guest.Sincerely, Hotel Manager
2.0分
其他
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Tough Night
Woke up this morning with many small insect bites. I am assuming they are bedbug, as nothing was flying in the room.
Left at 8 am and the office was locked and empty, so there was no one to even notify.
This appears to be a refurbished mid-century Holiday Inn.
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酒店回复: Dear Denis,We understand how concerning it is to wake up with insect bites, and your comments will be reviewed with our housekeeping and maintenance teams to ensure this matter is addressed with urgency. We also note your feedback about the office not being attended in the morning, as guest support at all times is very important. Your observations will help us focus on improving both comfort and service for future stays.Sincerely, Hotel Manager
1.0分
家庭亲子
Everything was broken. The staff was nowhere to be found. The towels and sheets were filthy.
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酒店回复: Dear guest,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the broken amenities and the cleanliness of the towels and sheets.Please know that we are taking your comments seriously and are addressing these issues with our housekeeping and maintenance teams immediately.
3.0分
情侣出游
The pool wasn’t open, the room needed to be updated, bathroom outlet didn’t work, tv was static, I wouldn’t stay again.
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酒店回复: Dear Dawn,We regret that your stay did not meet expectations and appreciate you highlighting areas for improvement. We understand the inconvenience caused by the pool closure and in-room maintenance issues. Your comments regarding the bathroom outlet and television have been shared with our team for prompt attention. While we are currently undergoing updates to enhance guest comfort, we apologize that this impacted your experience. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
2.0分
情侣出游
2 light bulbs were out took the manager until the next day to come up and change them. Staff not very friendly. Mattresses were high. Pillows were flat.
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酒店回复: Dear Danielle,We apologize for the delay in addressing the lighting issue and for the lack of friendliness you encountered from the staff. We also regret that the mattress height and flat pillows made your stay less comfortable. Your feedback has been noted and shared with the appropriate teams to improve our response time, guest service, and in-room comfort. Sincerely, Hotel Manager
停车方便，住宿安静，很完美的一次旅行
便宜又整洁
不
No TV available, smoke detector head missing from detector base. Multiple cigarette holes in bed cover.
Wash the windows would make the rooms more attactive.
Front office was never open on time, coffee pots in room were dirty, linen service wasn’t provided, chair in one room was missing a screw and unsafe, tv in other room had lousy picture quality, beds were too high for elderly guest, the entire stay is the worst hotel experience we’ve ever had. Im humiliated that I exposed my family to this.
I BOARD OF HEALTH FAILURE I contacted lice & craps while recuperating from bed linen 2 nd day lifted sheets bugs at end everywhere . Never compensated. Will bring them to court
Tough Night
Woke up this morning with many small insect bites. I am assuming they are bedbug, as nothing was flying in the room.
Left at 8 am and the office was locked and empty, so there was no one to even notify.
This appears to be a refurbished mid-century Holiday Inn.
Everything was broken. The staff was nowhere to be found. The towels and sheets were filthy.
The pool wasn’t open, the room needed to be updated, bathroom outlet didn’t work, tv was static, I wouldn’t stay again.
2 light bulbs were out took the manager until the next day to come up and change them. Staff not very friendly. Mattresses were high. Pillows were flat.