酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en HomeTowne Studios St. Louis - Aeropuerto/N Lindbergh. Lamento que su experiencia no haya cumplido con sus expectativas debido a la limpieza de la habitación y al posible olor que percibió.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y agradecemos su preferencia. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en el futuro.Atentamente,JannaGerencia de Red RoofEspecialista en RediResponse
2.0分
其他
原文
翻译提供方：Google
这个地方不是很干净，地板很脏，服务员的服务很差。
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酒店回复: Dear Roney,I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.Thank you and have a wonderful day.
2.0分
商务出差
原文
翻译提供方：Google
缺乏清洁
浴室、厨房和地板都很脏。
2.0分
其他
原文
翻译提供方：Google
没有便利设施
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酒店回复: Dear Terry,Thank you for taking the time to tell us about your experience at the HomeTowne Studios St. Louis - Airport/ N Lindbergh. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. You expressed that the lack of amenities hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you again for sharing and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof ManagementRediresponse Specialist
5.0分
商务出差
Great place for short term living. Under new management and all the staff are wonderful. Close to the main hwy and convenient.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at HomeTowne Studios St Louis - Airport- N Lindbergh. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our team and the convenience of our location.At Red Roof, we hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ZyRed Roof ManagementRediResponse Specialist
2.0分
其他
Absolutely no amenities. Needed new paint on the walls. Bathroom toilet seat broken. Updates needed. The floor was sticky.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios St. Louis - Airport/ N Lindbergh. I am sorry to hear about the issues you experienced during your stay. It is disheartening to learn that you dissatisfied with your room and need for updates, and that you were disappointed with the broken toilet seat, and sticky floor detracted from your comfort. We are committed to providing a pleasant experience for all our guests, and we regret that we fell short in your case. Please accept my sincere apologies for any distress or inconvenience this has caused you.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
商务出差
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The hotel room was clean, comfortable, and well-maintained. I was able to attend my business in peace, thanks to the quiet environment. The staff provided superb service with genuine hospitality, making my stay both pleasant and productive.
5.0分
情侣出游
Wonderful stay. Room was very clean and stay ate very helpful and professional. I would recommend
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios St Louis - Airport- N Lindbergh. We are delighted to hear you had a wonderful stay with us. Your positive feedback regarding the cleanliness of your room and the hospitality and professionalism of our staff is greatly appreciated. Thank you for choosing Red Roof. We strive to provide exceptional service, and your recommendation is the highest compliment we can receive. We would love to see you again, should your travels bring you back to our area.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Over charged. I WAS INHOUSE AND STILL WASH CHARGED TAXES AND FEES. SOME OF THE STAFF WHERE VERY RUDE AND BULLYING AND IF YOU DARE DEFEND YOURSELF THEY WOULD TELL YOU TO GET OUT.
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酒店回复: Dear Loyal Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios St Louis - Airport - N Lindbergh. I'm very sorry to hear about the charges that you have seen during your stay and the interaction you experienced with our staff. This experience is not reflective of the service we aim to provide and please know that your comments are being taken very seriously.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
太臭了，墙上还有脏东西。
糟糕的体验，********** 完全无法接受。
从走廊到房间，一切都脏得要命。脏得令人难以置信。
地板黏糊糊的，房间里弥漫着浓重的烟味，甚至连行李箱里的衣服都沾染上了烟味，这些行李箱根本没开封。它们整周都暴露在这种环境中。根本无法居住。
我的抱怨不是针对酒店，而是针对 ********** 的应用程序，它竟然给我提供了这样的住宿。环境不安全，很多男人整晚都在酒店停车场附近徘徊。
这个地方不是很干净，地板很脏，服务员的服务很差。
缺乏清洁
浴室、厨房和地板都很脏。
没有便利设施
Great place for short term living. Under new management and all the staff are wonderful. Close to the main hwy and convenient.
Absolutely no amenities. Needed new paint on the walls. Bathroom toilet seat broken. Updates needed. The floor was sticky.
The hotel room was clean, comfortable, and well-maintained. I was able to attend my business in peace, thanks to the quiet environment. The staff provided superb service with genuine hospitality, making my stay both pleasant and productive.
Wonderful stay. Room was very clean and stay ate very helpful and professional. I would recommend
Over charged. I WAS INHOUSE AND STILL WASH CHARGED TAXES AND FEES. SOME OF THE STAFF WHERE VERY RUDE AND BULLYING AND IF YOU DARE DEFEND YOURSELF THEY WOULD TELL YOU TO GET OUT.