酒店回复: Dear Guest,Thank you for choosing to stay with us! We appreciate your visit and hope to welcome you again soon.Sincerely,GM
4.0分
情侣出游
原文
翻译提供方：Google
好地方
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酒店回复: Dear Francis,Thank you for staying with us at Quality Inn and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
1.0分
家庭亲子
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There were no signs indicating where the entrance was, so we had to drive around the back of the building and it resembled an apartment building more than a hotel. We checked in and weren’t told how to get to our room. So we walked down the only hallway where there was water in the floor, exposed pvc pipes coming out of the wall and a window that looked as though someone shot it. After finding our room we opened the door and cockroaches scattered. We went to the front desk and decided we would find other accommodations. After being told we’d receive a refund that still hasn’t processed.
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酒店回复: Dear Guest,We are truly sorry for the unacceptable experience you had during your stay. The issues you described with the property, from the lack of clear signage and unsafe hallway conditions to the presence of pests in your room, are completely unacceptable and do not reflect the standards we aim to uphold. Your concerns are being taken very seriously, and we would like to make this right.Sincerely, GM
4.0分
朋友出游
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The room was nice and it suited us for our weekend visit. We had a few unexpected visitors that may need attending to. But the staff was very friendly during check in and check out.
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酒店回复: Dear Guest,"Thank you for sharing your experience with us. We’re glad to hear that you enjoyed your room and appreciated our friendly staff. We apologize for the unexpected visitors and will address this immediately. We hope to welcome you back for an even better stay!"Sincerely,GM
1.0分
其他
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Our room was given away upon arrival but they placed us in a comparable room. Someone came knocking on sliding glass door looking for *****. Pool closed many hours early both nights. Smell of musk in the hallways.
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酒店回复: Dear Guest,We apologize for the inconvenience during your stay, including the room issue, early pool closures, hallway odor, and the disturbance at your door. Your feedback is important, and we’ll work to ensure a safer, more comfortable stay in the future.Sincerely,GM
2.0分
其他
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I would never ever in my life stay at this place again. It was a horrible experience. We checked in late, around midnight therefore I inquired about late check out in which i was told we had until 12pm. At about 10:40 housekeeping is constantly knocking on the door in which we keep telling the lady we're staying until 12. At around 11:30am another woman by the name of Katherine in which i've assumed is head housekeeper bangs on the door rudely and tells us we need to leave now. We have 5 mins to leave or she's charging my card again. And also states if we don't leave in 5 mins she's calling the police to remove us. This is all being yelled through the door by the lady Katherine. I go to tell her we were told we have until 12pm to leave and she continues to be loud, nasty and rude telling us there is no note on the account and we better leave or she is calling the cops. Threatening us saying "watch" and then goes on to say we have until 12 to leave or she will call the police. So of course feeling uncomfortable and threatened, we decide its time to leave and start packing up. Meanwhile the lady is in the hallway continuing to shout nasty comments that we can hear through the door as well as any other guest that are still there. As im going to front desk to complain which no one was present i see the lady and politely ask for her name and i also say Thank you and she's still continuing to be very rude and nasty. Also told us we'll be put on the do not rent list.
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酒店回复: Dear Guest,We sincerely apologize for the upsetting experience during your stay. Your concerns are being taken very seriously. Thank you for sharing your feedback—it’s vital to us, and we’re truly sorry your stay did not meet expectations.Sincerely,GM
3.0分
商务出差
Okay place except for the guests.
Loud people just outside room past midnight. I was worried about my car and theft.
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酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear about the noise and your concerns for safety during your stay. Your comfort and peace of mind are very important to us, and we’ll be looking into this to ensure a more secure and restful experience for all our guests.Sincerely,GM
2.0分
其他
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At check-in, they didn’t know what they were doing and it was 11:30om. They didn’t know what rooms were clean and ready. Our room was ok but there was a nasty towel on shelf above closet area and the bathroom tub was dirty. Towels did not look very clean.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the confusion at check-in and the cleanliness issues in your room. This is not the standard we strive for, and your concerns will be addressed with our team. We appreciate your feedback and the opportunity to improve.Sincerely,GM
2.0分
朋友出游
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Just one of the worst hotels I've ever stayed. Hallways reeked of dope, Stained or damaged carpet, Poor/Shotty repair work, melted blow dryer, Pitiful breakfast...seriously, how do you screw up waffle batter? Its painfully obvious that the hotel owner puts all income into THEIR pocket and zero back into this hotel. Be warned.....I wish someone would have warned me. No decent person would stay here unless the circumstances dictated otherwise. (Late at nite, Exhausted, Every other hotel booked....etc) When ******* charged me $115 for the room, I thought "it must be nice ....then I get there after a 13 hour drive and Hotel Cleck shows me my reservation for $80. But $115 came out of my bank account. ******* seriously needs to review this hotel.
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酒店回复: Dear Guest,We’re truly sorry for the disappointing experience you had. The conditions you described are unacceptable, and we understand your frustration. Your feedback is being taken seriously and will be addressed with urgency. We appreciate you bringing these issues to our attention and sincerely apologize for the inconvenience and discomfort caused.Sincerely,GM
设施老旧，性价比不高。
多花10美元在街边就能住到更好的酒店。
到处都是烟味，楼梯间也很脏。
阳台也很脏，还有很多猫在乱跑。
早餐还行。
员工很友善，但酒店整体不太好。
出色地
好地方
There were no signs indicating where the entrance was, so we had to drive around the back of the building and it resembled an apartment building more than a hotel. We checked in and weren’t told how to get to our room. So we walked down the only hallway where there was water in the floor, exposed pvc pipes coming out of the wall and a window that looked as though someone shot it. After finding our room we opened the door and cockroaches scattered. We went to the front desk and decided we would find other accommodations. After being told we’d receive a refund that still hasn’t processed.
The room was nice and it suited us for our weekend visit. We had a few unexpected visitors that may need attending to. But the staff was very friendly during check in and check out.
Our room was given away upon arrival but they placed us in a comparable room. Someone came knocking on sliding glass door looking for *****. Pool closed many hours early both nights. Smell of musk in the hallways.
I would never ever in my life stay at this place again. It was a horrible experience. We checked in late, around midnight therefore I inquired about late check out in which i was told we had until 12pm. At about 10:40 housekeeping is constantly knocking on the door in which we keep telling the lady we're staying until 12. At around 11:30am another woman by the name of Katherine in which i've assumed is head housekeeper bangs on the door rudely and tells us we need to leave now. We have 5 mins to leave or she's charging my card again. And also states if we don't leave in 5 mins she's calling the police to remove us. This is all being yelled through the door by the lady Katherine. I go to tell her we were told we have until 12pm to leave and she continues to be loud, nasty and rude telling us there is no note on the account and we better leave or she is calling the cops. Threatening us saying "watch" and then goes on to say we have until 12 to leave or she will call the police. So of course feeling uncomfortable and threatened, we decide its time to leave and start packing up. Meanwhile the lady is in the hallway continuing to shout nasty comments that we can hear through the door as well as any other guest that are still there. As im going to front desk to complain which no one was present i see the lady and politely ask for her name and i also say Thank you and she's still continuing to be very rude and nasty. Also told us we'll be put on the do not rent list.
Okay place except for the guests.
Loud people just outside room past midnight. I was worried about my car and theft.
At check-in, they didn’t know what they were doing and it was 11:30om. They didn’t know what rooms were clean and ready. Our room was ok but there was a nasty towel on shelf above closet area and the bathroom tub was dirty. Towels did not look very clean.
Just one of the worst hotels I've ever stayed. Hallways reeked of dope, Stained or damaged carpet, Poor/Shotty repair work, melted blow dryer, Pitiful breakfast...seriously, how do you screw up waffle batter? Its painfully obvious that the hotel owner puts all income into THEIR pocket and zero back into this hotel. Be warned.....I wish someone would have warned me. No decent person would stay here unless the circumstances dictated otherwise. (Late at nite, Exhausted, Every other hotel booked....etc) When ******* charged me $115 for the room, I thought "it must be nice ....then I get there after a 13 hour drive and Hotel Cleck shows me my reservation for $80. But $115 came out of my bank account. ******* seriously needs to review this hotel.