酒店回复: Thank you for taking the time to tell us about your experience at Baymont by Wyndham Rock Hill. It is always a pleasure to receive positive feedback. I am particularly pleased that your stay enjoyable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
酒店回复: Thank you Lorraine for your precious time to write review . we glad that you had great experience with your stay . Thank you
4.0分
情侣出游
原文
翻译提供方：Google
房间经过重新装修，舒适
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酒店回复: Thank you for taking the time to tell us about your experience at Baymont by Wyndham Rock Hill. It is always a pleasure to receive positive feedback. I am particularly pleased that your stay enjoyable with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
2.0分
其他
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Old motel. 1 coat hanger in room, strong smell of cleaning products. Parking had a lake at the entrance. Cheap breakfast . Low standards on all aspects of your room.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We understand how important comfort and convenience are, and we regret that several aspects of your stay fell short, including the room setup, the odor from cleaning products, parking conditions, and the breakfast selection.Please know that we are reviewing your comments with our team so we can make improvements in each of these areas. Guest feedback is essential to helping us raise our standards.Warm regards Baymont by Wyndham Rockhill
1.0分
其他
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Did not mention a deposit at time of booking. So the person i was trying to help couldn't stay. Never even entered the room. And now the hotel will not refund my money.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced. We understand how disappointing it must have been to arrive and learn about a deposit requirement.Our goal is always to be as clear as possible during the booking process, and we apologize if this information was not clearly communicated at the time of reservation. We will be reviewing our policies and confirmation messages to ensure they are more visible and easier to understand moving forward.Although the room was held and prepared for arrival, we would be happy to look into your specific situation again. Please contact us directly with your booking details so we can review the reservation and see what we may be able to do to help.We appreciate your feedback and hope to have the opportunity to better serve you in the future.Warm Regards Baymont Rockhill
3.0分
其他
Very upset because it was per friendly and I was charged a deposit for my 4 lb Pomeranian. It should be noted that a deposit is required. Bad Business
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酒店回复: Thank you for your feedback. We understand your frustration, and we’re sorry to hear that you were upset. While we do welcome pets and are proud to be pet-friendly, we do require a standard pet deposit regardless of the size or breed, which helps us maintain cleanliness and quality for all our guests.We do our best to ensure all policies, including deposits, are clearly communicated during booking. However, we’ll take your comment as a reminder to double-check that this information is always clear and easy to find.Warm Regards Baymont By Wyndham Rockhill
3.0分
情侣出游
The staff were helpful. The room opened to the outside and the location was a bit noisy at night, but it was ok for an overnight stay.
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酒店回复: Thank you for your review! We're glad to hear our staff was helpful and that the stay met your needs for the night. We understand that outside-facing rooms and nighttime noise can be a concern, and we appreciate your feedback as we continue to look for ways to improve the guest experience. We hope to welcome you again in the future!
4.0分
家庭亲子
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The room was adequate in size, but needs some updating. There was a lot of construction work in the area and many workers staying at the hotel who were loud early in the morning. Breakfast was average.
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酒店回复: "Thank you for taking the time to share your feedback. We're glad to hear the room size met your needs, but we understand your concerns regarding the need for updates and the early morning noise from nearby construction and other guests. We’re also sorry to hear that breakfast didn’t stand out. Your input is important to us, and we’ll use it to guide improvements in both comfort and guest experience. We appreciate your stay and hope to provide a quieter, more refreshed stay in the future."Warm RegardsBaymont By Wyndham Rockhill
1.0分
其他
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They charged my credit card twice after I told them what to do when I checked in. This was a total inconvenience being away on vacation and have to wait for a refund to return!!!!!!!!!!!! Area looked bad some of the towels in the room was dirty. However, very modern rooms!
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酒店回复: "Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the billing error during your check-in—especially while you were on vacation. We understand how frustrating that must have been, and we’re truly sorry for the delay in resolving it. Additionally, we regret that the condition of the towels and the impression of the surrounding area did not meet your expectations. Cleanliness and comfort are top priorities for us, and your comments will be addressed with our team. We do appreciate your kind words about the modern design of our rooms, and we hope to have the opportunity to provide a much better experience in the future."
5.0分
朋友出游
They r the most friendly and kind people. The owners r so great . I would recommend this place to everyone . Have no problems with here it's so quiet and safe
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you felt welcomed and safe during your stay. Our team—and especially the owners—take great pride in making guests feel at home, so it truly means a lot to hear your appreciation.We're so glad you enjoyed the peaceful atmosphere, and we sincerely thank you for recommending us. It was a pleasure having you, and we look forward to welcoming you back anytime!Warm regards,Guest Relationship ManagerBaymont By Wyndham Rockhill
价格实惠/经济实惠。特大床房宽敞、干净，房间内没有异味，有线电视频道选择丰富。水很热，无需担心淋浴时会变冷。如果您正在寻找一个可以短期/长期停留的地方，并且您不会整天呆在房间里，那么这里绝对是您的最佳选择。
道路噪音导致我几乎一夜无眠。不过，房间非常干净，一切都井然有序，前台服务人员非常友好热情。附近有很多餐厅可供选择。
房间经过重新装修，舒适
Old motel. 1 coat hanger in room, strong smell of cleaning products. Parking had a lake at the entrance. Cheap breakfast . Low standards on all aspects of your room.
Did not mention a deposit at time of booking. So the person i was trying to help couldn't stay. Never even entered the room. And now the hotel will not refund my money.
Very upset because it was per friendly and I was charged a deposit for my 4 lb Pomeranian. It should be noted that a deposit is required. Bad Business
The staff were helpful. The room opened to the outside and the location was a bit noisy at night, but it was ok for an overnight stay.
The room was adequate in size, but needs some updating. There was a lot of construction work in the area and many workers staying at the hotel who were loud early in the morning. Breakfast was average.
They charged my credit card twice after I told them what to do when I checked in. This was a total inconvenience being away on vacation and have to wait for a refund to return!!!!!!!!!!!! Area looked bad some of the towels in the room was dirty. However, very modern rooms!
They r the most friendly and kind people. The owners r so great . I would recommend this place to everyone . Have no problems with here it's so quiet and safe