酒店回复: Hola Rogelio,Lamentamos mucho la espera que tuvo al momento de su llegada. Nuestro objetivo es siempre ofrecer un registro agil y comodo, y entendemos lo incomodo que puede ser tener que esperar por tanto tiempo. Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros procesos para futuras visitas. Esperamos tener la oportunidad de recibirle nuevamente y brindarle la experiencia sin contratiempos que usted merece.
1.0分
家庭亲子
Run down, poor communication from management. Pool area poorly maintained. My kids have been ill since we went which we suspect was from pool.
展开
酒店回复: Hi Michael,We truly appreciate your feedback and would love the opportunity to assist you further. Please feel free to contact us directly at the hotel so we can address your concerns personally.
4.0分
家庭亲子
Only issues I had was how dirty the floors in the rooms were. You cannot walk barefoot, you’ll have black feet.
展开
酒店回复: Hi Paul,Thank you for sharing your feedback regarding your room. We take cleanliness and room standards very seriously, and we appreciate you bringing this to our attention. We look forward to welcoming you back soon for an improved experience!
5.0分
其他
the staff was very professionals always willing to make you feel welcome I will definably come back again.
展开
酒店回复: Hi Axel,Your kind words mean a lot to our team, and we’re so glad we could help make your visit a memorable one.We look forward to welcoming you back again soon for another great experience!
5.0分
家庭亲子
展开
We were so happy with our stay. The staff, the property, it’s a nice, fun, family friendly resort. My kids loved the lazy river and the slides. Definitely be coming back
展开
酒店回复: Hi Karina,Your kind words mean a lot to our team, and we’re so glad we could help make your visit a memorable one.We look forward to welcoming you back again soon for another great experience!
这家豪华度假村管理得井井有条，漂流河有救生员看管，还免费提供漂流圈。
小朋友很开心，房间如果没有太高期待的话是可以的
度假村又大又漂亮，还有两个水滑梯和一条漂流河。房间宽敞明亮，但是卫生间太小了。这里有几家餐厅、高尔夫球场和水疗中心。
我们预订了4晚。尽管我们打电话到前台询问情况，但房间并没有每天都打扫。漂流河和滑梯理论上很棒，但实际人满为患。酒店设施老旧，服务不周到。我建议不要入住。
停车费很贵，而且看起来需要翻新一下。我们仍然玩得很开心。我们每天晚上都在马路对面吃饭。
接待人员来得很早，但等了两个小时才给我房间，等的时间太长了。
Run down, poor communication from management. Pool area poorly maintained. My kids have been ill since we went which we suspect was from pool.
Only issues I had was how dirty the floors in the rooms were. You cannot walk barefoot, you’ll have black feet.
the staff was very professionals always willing to make you feel welcome I will definably come back again.
We were so happy with our stay. The staff, the property, it’s a nice, fun, family friendly resort. My kids loved the lazy river and the slides. Definitely be coming back