Clean room, shower was hot with good pressure. Bed mattress was old & uncomfortable. Breakfast was just granola bars
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback at the Red Roof Inn Rock Hill. I'm pleased to hear you found your room clean and appreciated the hot shower with good pressure. I sincerely apologize that the mattress did not meet your expectations and caused discomfort. Your comments regarding the breakfast options are also noted, and we will consider improvements.Here at Red Roof, we hope to continue to provide great experiences for you. Thank you again for your review. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
Once getting into the room and inspecting the bed I noticed long hair on the bed and pillows and tub is still very slippery when showering
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Rock Hill. We are disappointed that you did not enjoy your stay due to the cleanliness not meeting your expectations as well as the issue you had with the bathroom. Your comments are valuable as we continually strive to improve our guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
Never again
Room needs a deep cleaning, shower rod was ready to fall off, exposed electrical outlet. Didn't feel very safe in the surrounding area
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Rock Hill. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the shower rod and the condition of the room. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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After driving almost 10hrs, my family and i decided to stay here. Its a pretty busy area with food close by. Beds are comfortable. Rooms were clean and spacious. Staff was very friendly. The only downside we had was a room next door decided to party on the balcony all night. I had to call the front desk twice before anything was fixed. It was very disappointing after being in the car all day.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at the Red Roof Inn Rock Hill. We're delighted to hear that you found our location convenient, the beds comfortable, and the rooms clean and spacious. We're also glad that you appreciated our friendly staff. We sincerely apologize for the disturbance caused by the noise from the neighboring balcony. We aim to provide a peaceful and comfortable environment for all our guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
The tv wasn’t working
Every time I needed to turn on the TV I had to call front desk to come into my room and turn it on for me
4.0分
家庭亲子
I believe that the restrooms needs lost of attention also maybe something to plug in for the odor in the room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rock Hill. I apologize for the issues you may have experienced regarding restroom cleanliness and room odors. We strive to maintain a high standard of hygiene throughout our hotel, and it is disappointing to learn we fell short during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
soap dispenser was off the wall, sink and toilet had cracks bugs in bathroom
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酒店回复: Dear Respected Guest, Thank you for sharing your feedback following your stay at the Red Roof Inn Rock Hill. We're saddened to know that your stay was marred by the state of the soap dispenser and the insect you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. If you encounter any issues, please don't hesitate to reach out to our front desk team as we strive to ensure your comfort and satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope we have the opportunity to see you again in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
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The room was clean for the most part definitely can do better. Beds were comfortable. The staff was friendly. Didn’t feel like the safest place but it was a motel . Would stay again. Close to all
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酒店回复: Dear Tanya,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Rock Hill. I appreciate you highlighting the cleanliness and comfort of the beds. I'm also glad the staff's friendliness stood out. I'm pleased to hear you would consider staying with us again. We do acknowledge your thoughts in regard to the security of our location.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
酒店很干净，员工很友善，还帮我解决了房卡问题。
工作人员非常棒，能及时调整以满足我们临时提出的要求。
Clean room, shower was hot with good pressure. Bed mattress was old & uncomfortable. Breakfast was just granola bars
Once getting into the room and inspecting the bed I noticed long hair on the bed and pillows and tub is still very slippery when showering
Never again
Room needs a deep cleaning, shower rod was ready to fall off, exposed electrical outlet. Didn't feel very safe in the surrounding area
After driving almost 10hrs, my family and i decided to stay here. Its a pretty busy area with food close by. Beds are comfortable. Rooms were clean and spacious. Staff was very friendly. The only downside we had was a room next door decided to party on the balcony all night. I had to call the front desk twice before anything was fixed. It was very disappointing after being in the car all day.
The tv wasn’t working
Every time I needed to turn on the TV I had to call front desk to come into my room and turn it on for me
I believe that the restrooms needs lost of attention also maybe something to plug in for the odor in the room.
soap dispenser was off the wall, sink and toilet had cracks bugs in bathroom
The room was clean for the most part definitely can do better. Beds were comfortable. The staff was friendly. Didn’t feel like the safest place but it was a motel . Would stay again. Close to all