酒店回复: Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and our restaurant. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again.
酒店回复: Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and our restaurant. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again.
酒店回复: Thank Allison for taking the time to provide us with feedback in regard to your recent stay. We are so glad that you enjoyed your stay and found our staff to be both friendly and helpful. We look forward to welcoming you back in the future! Safe travels.
2.0分
其他
原文
翻译提供方：Google
用来展示房间的图片与酒店实际的房间完全不同。而且还有大型施工，绝对不推荐这个地方。
展开
酒店回复: Dear Ivan, we apologize for the experience you had during your stay. We understand how frustrating it can be when the rooms don’t meet expectations, especially with ongoing construction. We’re actively working to improve the property and update our photos to better reflect the current conditions. We appreciate your feedback and hope to provide a better experience in the future.Best regards, The Federal Hotel
1.0分
商务出差
原文
翻译提供方：Google
由于IT问题，他们没有房间钥匙。工作人员已经尽力了，但需要管理层的帮助，才能更好地服务客人。
展开
酒店回复: Dear John, we apologize for the inconvenience this caused. We understand how frustrating this must have been, and we appreciate your patience as our staff worked to assist you. We are addressing the issue to ensure a smoother experience for our guests in the future.Best Regards, The Federal Hotel
5.0分
其他
原文
翻译提供方：Google
非常好的地方，正在装修，很干净，房间5/5，强烈推荐
展开
酒店回复: Gracias por la excelente reseña.Esperamos que regrese y nos visite después de que se completen las renovaciones.Feliz Año Nuevo
5.0分
其他
Room was spacious and comfortable. Staff was pleasant and helpful. Lots of parking available.
展开
酒店回复: Thank you for your pleasant review.We will pass it on to the staff that your found them friendly and helpful.Have an excellent day.
4.0分
情侣出游
Basic but comfortable room. Friendly service at the restaurants. Good location for visiting historic downtown.
展开
酒店回复: Thank you for giving us the great review.It sounds like you might have gotten one of our un-renovated rooms. We are beginning the second phase of our renovations shortly.I will pass the compliment on to the staff at our ne 7 Grill.We look forward to your visit.
5.0分
其他
Great Location
The hotel is centrally located, so we could walk to lots of restaurants. The remodeled room was very nice.
展开
酒店回复: God Evening,Thank you for the great review.We are starting the 2nd phase of our remodeling shortly and soon all of our rooms will be like the one you stayed in.We look forward to seeing you again.
他们正在装修，却没有通知。店内禁止饮食，地毯上还有大片污渍。我们的房间从未打扫过，早上6点就不得不出去买咖啡和洗发水。柜台人员没有提供帮助。我们上次住的时候还不错，工作人员也很好。但这次绝对不是这样。
这次入住体验不佳，原因如下：前台没有工作人员办理入住。咖啡壶因为缺少零件无法使用。空调噪音大，发出叮当声。退房前没有热水。我们之前住过，没有遇到任何问题。
******* 的酒店搜索功能显示这是一家允许携带宠物的酒店。但事实并非如此，由于 ******* 的错误，我损失了两晚的全部费用。酒店经理拒绝退款，因为 ******* 的错误，******* 也拒绝弥补他们的错误，所以他们只得到一星评级。再见 *******，认识你真不好。
和家人一起去了联邦酒店，玩得很开心。工作人员很友好，还帮我们游览了里诺和卡森城。以后一定会再住这里。
用来展示房间的图片与酒店实际的房间完全不同。而且还有大型施工，绝对不推荐这个地方。
由于IT问题，他们没有房间钥匙。工作人员已经尽力了，但需要管理层的帮助，才能更好地服务客人。
非常好的地方，正在装修，很干净，房间5/5，强烈推荐
Room was spacious and comfortable. Staff was pleasant and helpful. Lots of parking available.
Basic but comfortable room. Friendly service at the restaurants. Good location for visiting historic downtown.
Great Location
The hotel is centrally located, so we could walk to lots of restaurants. The remodeled room was very nice.