The cleanest most welcoming hotel we have ever stayed at. You want an exceptional experience this Best Western is it. 10/10 any you will not find a better price either. There was not one thing we would have changed. Very friendly staff all around and customer service second to none!
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酒店回复: Dear Guest, We get inspired by the great feedback and comments we receive from the guests like you! We thank you for your support. Our team hopes to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.
5.0分
独自旅行
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Probably the best $77 hotel room I have ever stayed in. It was spotlessly clean, quiet, everything functioned as it was intended and breakfast was good and friendly staff. The entire place appeared to have been recently renovated with modern furnishings. Would definitely stay here again if ever back in the area.
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酒店回复: Dear Guest, Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your feedback. We are eager to see you again.
3.0分
独自旅行
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It was ok. Room was clean except for the fridge which was dusty amd not cleaned from the backside. Staff there were unable and combatitive about me blowing a fuse. The front desk guy said he doesnt know how to reset my room's electric and that even BW doesnt manage the electric. Ohhh vey, this is the first time anyone has blown a fuse. Anyways i got a new room. This is where i think they actively were draining oxygen from my room into the pipes. How do i know..i did a smoke test and the smoke test went zooming into one central place....the bathroom sink. On my way out i was greated by the whole staff. Anyways if you are lucky yoi will be greated by a very nice young man who is well versed with hotel stuff. Easy to talk too this chap is. Overall nice place....watch experation dates for the brealfast. The. Older lady does not care nor check.
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酒店回复: Dear Guest, Thank you for your feedback. We are sorry to hear about the issues you encountered during your stay, particularly with the fridge and the electrical situation. We strive to provide a clean and comfortable environment, and we apologize for falling short. We appreciate you bringing the smoke test observation to our attention; we will investigate this matter further. We are glad to hear you had a positive interaction with our staff member, and we will share your comments with the team. We take your concerns seriously and will ensure our breakfast offerings are closely monitored. Thank you for your valuable insights, and we hope to have the opportunity to serve you better in the future.
3.0分
家庭亲子
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Easy to access from I81. Great bed, skimpy breakfast. But someone opened our bedroom door at 1am. How does that happen? As a member I usually get a bottle of water at checkin. Not here. Checkout was quick and easy, and she mentioned that I was a member. Won’t be back.
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酒店回复: Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
5.0分
朋友出游
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Very nice place to stay. Staff are very accommodating. Polite and Respectful. The breakfast was surprisingly very good with a variety of items. The evening front desk attendant, she let us relax in the cafe with a 24/7 coffee beverage. We booked 10 rooms, and NOT one complaint from our group. If thier was, it was handled professionally.
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酒店回复: Dear Guest, Thank you for sharing your positive experience! We're delighted to hear that you and your group had a great stay with us. It's wonderful to know that our staff's hospitality and the quality of our breakfast exceeded your expectations. We appreciate your feedback and look forward to hosting you again in the future!
3.0分
家庭亲子
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Room was clean. Mattress encased in mattress protecter. Hotel generally clean. Stayed 4 nights. Did not appear many people staying there. 1st room smelled like cigarette smoke, moved to new room and it was fine. Shouldn’t housekeeping have reported this? I believe it is a nonsmoking hotel…Never saw or heard any housekeeping being done the 4 nights we were there, appeared mostly the same people working the whole time. Floor in hallway visiting Bally never vacuumed. Had to ask twice for towels in the workout room. Hot breakfast items either burnt or cold. Were using electric skillets instead of normal silver warming dishes. Changing TV stations was challenging. Fire alarm went off 1 morning, fire dept came . Appeared to be toaster related, but fire alarms not reset for most of the day. Definately lower on the scale of BWs we have stayed, but room was clean so would consider giving it another try when in the area. Staff was friendly, just need to fix breakfast and housekeeping issues.
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酒店回复: Dear Guest, Thank you for your detailed feedback. We’re glad you found the room clean and appreciated the friendly staff. We apologize for the issues with the hot breakfast, housekeeping, and the fire alarm. We’ll address these concerns to improve our service and facilities. We hope to provide a better experience on your next visit. Thank you for bringing this to our attention.
3.0分
情侣出游
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We were there for GM Nationals. Weather was HOT. The pool was EMPTY,as in NO WATER! It was weird that one would have to cross the parking lot to reach it anyway. The breakfast was typical. Clean area. Overall,a good place,but don’t advertise a pool if it’s not open.
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酒店回复: Dear Guest, Thank you for your feedback. We're pleased to hear you found our facility clean and overall a good place to stay. We apologize for the inconvenience with the empty pool, especially in the hot weather. We appreciate your understanding and are committed to improving our services. We look forward to welcoming you back for a better experience in the future.
5.0分
独自旅行
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Fantastic hotel at a great price. Modern, updated, clean rooms, excellent check in, great parking, great security. Only negative was the WiFi wasn't that good and poor cell service for my ATT phone. EV charging was available as well. Hod to leave Sunday at 0600 and on Sunday breakfast is at 0700. Coffee was ready to go!
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酒店回复: Dear Guest, Thank you for your positive feedback on your recent stay with us! We're delighted to hear that you enjoyed our modern and clean rooms, and excellent check-in experience, and appreciated our parking and security facilities. We apologize for any inconvenience with the WiFi and cell service, and we'll certainly look into improving these aspects. We look forward to welcoming you back and ensuring an even more enjoyable stay.
2.0分
其他
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This was my 3rd year staying here and unfortunately my last. Worst part is I have recommended this hotel to a number of my club members to stay at for the Truck Nationals!!!! I chose this location as it is a close distance to the Carlisle Fairgrounds for the events. 2021 was great no complaints. 2022 bathtub drain backed up and waited a day and a half to have fixed (no vacancy to switch rooms) & pool not open. 2023, room itself was decent - bed horrible (unless you like sleeping on mush) 2nd year of the pool being closed and lastly the refrigerator. I wouldn't even put bottles of water in this thing. The mold all along the rubber gasket, the ice box area so full of frost you could just about get your hand in it. Informed the front desk 2x about it and no resolution - not even an offer of a room change or discount on the rate. Completely unacceptable.
1.0分
家庭亲子
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This hotel was not the greatest. The pool was closed and not in service. I was upset to see that breakfast was not what we was expecting it was poor. The next day we had to be moved to the other side due to maintenance and renovation where we was at. The rooms they change for my mother in law was not great the first one was not clean, the bed was a mess and the second room had no knob on the door. The rest of the rooms were nice I can’t complain.
The cleanest most welcoming hotel we have ever stayed at. You want an exceptional experience this Best Western is it. 10/10 any you will not find a better price either. There was not one thing we would have changed. Very friendly staff all around and customer service second to none!
Probably the best $77 hotel room I have ever stayed in. It was spotlessly clean, quiet, everything functioned as it was intended and breakfast was good and friendly staff. The entire place appeared to have been recently renovated with modern furnishings. Would definitely stay here again if ever back in the area.
It was ok. Room was clean except for the fridge which was dusty amd not cleaned from the backside. Staff there were unable and combatitive about me blowing a fuse. The front desk guy said he doesnt know how to reset my room's electric and that even BW doesnt manage the electric. Ohhh vey, this is the first time anyone has blown a fuse. Anyways i got a new room. This is where i think they actively were draining oxygen from my room into the pipes. How do i know..i did a smoke test and the smoke test went zooming into one central place....the bathroom sink. On my way out i was greated by the whole staff. Anyways if you are lucky yoi will be greated by a very nice young man who is well versed with hotel stuff. Easy to talk too this chap is. Overall nice place....watch experation dates for the brealfast. The. Older lady does not care nor check.
Easy to access from I81. Great bed, skimpy breakfast. But someone opened our bedroom door at 1am. How does that happen? As a member I usually get a bottle of water at checkin. Not here. Checkout was quick and easy, and she mentioned that I was a member. Won’t be back.
Very nice place to stay. Staff are very accommodating. Polite and Respectful. The breakfast was surprisingly very good with a variety of items. The evening front desk attendant, she let us relax in the cafe with a 24/7 coffee beverage. We booked 10 rooms, and NOT one complaint from our group. If thier was, it was handled professionally.
Room was clean. Mattress encased in mattress protecter. Hotel generally clean. Stayed 4 nights. Did not appear many people staying there. 1st room smelled like cigarette smoke, moved to new room and it was fine. Shouldn’t housekeeping have reported this? I believe it is a nonsmoking hotel…Never saw or heard any housekeeping being done the 4 nights we were there, appeared mostly the same people working the whole time. Floor in hallway visiting Bally never vacuumed. Had to ask twice for towels in the workout room. Hot breakfast items either burnt or cold. Were using electric skillets instead of normal silver warming dishes. Changing TV stations was challenging. Fire alarm went off 1 morning, fire dept came . Appeared to be toaster related, but fire alarms not reset for most of the day. Definately lower on the scale of BWs we have stayed, but room was clean so would consider giving it another try when in the area. Staff was friendly, just need to fix breakfast and housekeeping issues.
We were there for GM Nationals. Weather was HOT. The pool was EMPTY,as in NO WATER! It was weird that one would have to cross the parking lot to reach it anyway. The breakfast was typical. Clean area. Overall,a good place,but don’t advertise a pool if it’s not open.
Fantastic hotel at a great price. Modern, updated, clean rooms, excellent check in, great parking, great security. Only negative was the WiFi wasn't that good and poor cell service for my ATT phone. EV charging was available as well. Hod to leave Sunday at 0600 and on Sunday breakfast is at 0700. Coffee was ready to go!
This was my 3rd year staying here and unfortunately my last. Worst part is I have recommended this hotel to a number of my club members to stay at for the Truck Nationals!!!! I chose this location as it is a close distance to the Carlisle Fairgrounds for the events. 2021 was great no complaints. 2022 bathtub drain backed up and waited a day and a half to have fixed (no vacancy to switch rooms) & pool not open. 2023, room itself was decent - bed horrible (unless you like sleeping on mush) 2nd year of the pool being closed and lastly the refrigerator. I wouldn't even put bottles of water in this thing. The mold all along the rubber gasket, the ice box area so full of frost you could just about get your hand in it. Informed the front desk 2x about it and no resolution - not even an offer of a room change or discount on the rate. Completely unacceptable.
This hotel was not the greatest. The pool was closed and not in service. I was upset to see that breakfast was not what we was expecting it was poor. The next day we had to be moved to the other side due to maintenance and renovation where we was at. The rooms they change for my mother in law was not great the first one was not clean, the bed was a mess and the second room had no knob on the door. The rest of the rooms were nice I can’t complain.