酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations. Your comments are appreciated and will help us make improvements. We hope you’ll give us another opportunity to provide a better experience.Kind regards,Appalachian Guest Services
5.0分
其他
原文
翻译提供方：Google
Hotrl 非常好我们推荐
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酒店回复: Thank you for your perfect rating! We’re thrilled to know you had such a positive experience with us at the Appalachian Hotel. Your satisfaction means a lot to our team, and we look forward to welcoming you back for another enjoyable stay soon.Warm regards,Appalachian Hotel Guest Services
4.0分
其他
原文
翻译提供方：Google
它满足了我的需求。
5.0分
其他
原文
翻译提供方：Google
非常好。注意
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酒店回复: Thank you for your perfect rating! We’re thrilled to know you had such a positive experience with us at the Appalachian Hotel. Your satisfaction means a lot to our team, and we look forward to welcoming you back for another enjoyable stay soon.Warm regards,Appalachian Hotel Guest Services
5.0分
其他
原文
翻译提供方：Google
总体不错
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酒店回复: Thank you for sharing your thoughts with us. We’re glad to hear that, overall, your stay was a good one. We hope you enjoyed the comfort of our boutique-style rooms and the convenience of our location near downtown Carlisle and the Appalachian Trail.On your next visit, we’d love for you to explore more of what Cumberland Valley has to offer—whether it’s hiking along scenic trails, dining at local restaurants, or visiting nearby cultural attractions.We appreciate your feedback and look forward to welcoming you again soon.Warm regards,Appalachian Hotel Guest Services
5.0分
其他
Everything was very good except for the housekeeping. There was no housekeeping at all for the 4 nights I stayed there
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酒店回复: Hi Wayne. Housekeeping is always available upon request. Thank you for your review.
1.0分
其他
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Upon check-in, I was told that I would be in a one bed room when I had booked a 2 bed room. I was only able to get the room I had originally booked after having to demand it is what I needed. It was an uncomfortable, and unnecessary, moment of tension. The room was disgusting. The bed had hair between the sheets, the room was dated, and the bathtub was peeling, cracking, and dirty. I slept on top of the comforter and left the next morning without a shower. In fairness, this was a cheap hotel, but it was more in the $35/night range and not the $85/night. Do yourself a favor and stay at the Super 8 across the street.
3.0分
情侣出游
Staff was great! The bathroom we had didnt have hot water. We had to move to a new room. There wasnt much in regards to breakfast, but it was clean and fresh.
1.0分
其他
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There was no hot water or even warm water - only cold. All outlets were controlled by having the lights on so that made sleeping and having to charge your phone a problem.
2.0分
其他
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Overpriced and undercleaned.
Room was gross. Bathroom had black mold on the walls above the shower ans no exhaust vent. There were obviously accumulation of dirt and body hair on all corners of the bathroom. The TV turned on but no cable waa hooked up regardless of input selection. Toilet had a ring of mold. Our ice bucket had mold in it. Woke up with bites. Gave the front desk a list of issues. They simply changed the ice bucket out.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the concerns you encountered during your stay. What you described is not reflective of our standards, and we take this feedback seriously. Our team has addressed the housekeeping and maintenance issues you noted to ensure they are fully corrected.We appreciate you bringing these matters to our attention at the front desk and regret that our initial response did not meet your expectations. We hope you’ll consider giving us another opportunity in the future to provide you with a clean, comfortable, and pleasant stay.Warm regards,Appalachian Hotel Guest Services
房间非常潮湿。通风肯定有问题。空调无法去除湿气。浴室通风系统也坏了。房间有异味。床罩很脏。早餐很简陋。
Hotrl 非常好我们推荐
它满足了我的需求。
非常好。注意
总体不错
Everything was very good except for the housekeeping. There was no housekeeping at all for the 4 nights I stayed there
Upon check-in, I was told that I would be in a one bed room when I had booked a 2 bed room. I was only able to get the room I had originally booked after having to demand it is what I needed. It was an uncomfortable, and unnecessary, moment of tension. The room was disgusting. The bed had hair between the sheets, the room was dated, and the bathtub was peeling, cracking, and dirty. I slept on top of the comforter and left the next morning without a shower. In fairness, this was a cheap hotel, but it was more in the $35/night range and not the $85/night. Do yourself a favor and stay at the Super 8 across the street.
Staff was great! The bathroom we had didnt have hot water. We had to move to a new room. There wasnt much in regards to breakfast, but it was clean and fresh.
There was no hot water or even warm water - only cold. All outlets were controlled by having the lights on so that made sleeping and having to charge your phone a problem.
Overpriced and undercleaned.
Room was gross. Bathroom had black mold on the walls above the shower ans no exhaust vent. There were obviously accumulation of dirt and body hair on all corners of the bathroom. The TV turned on but no cable waa hooked up regardless of input selection. Toilet had a ring of mold. Our ice bucket had mold in it. Woke up with bites. Gave the front desk a list of issues. They simply changed the ice bucket out.