酒店回复: We sincerely apologize Daniel for the unacceptable conditions you experienced during your stay. The cleanliness of the room, including the door, floors, towels, and the presence of cockroaches, is far below the standard we aim to provide. We also regret that the breakfast buffet and kitchen cleanliness did not meet your expectations. We appreciate you bringing these issues to our attention and will address them immediately to ensure a much-improved experience for our future guests. Thank you for your feedback, and we deeply regret the inconvenience caused during your stay.
2.0分
其他
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No grab bars in shower, towels were small and old, shower head ******, place is old and rickety. Almost had to kich the door in. It was stuck. No lampshades. Overall, I will never stay there again
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酒店回复: Thank you Jack for sharing your detailed feedback. We’re truly sorry for the many issues you experienced, from the shower and towels to the room condition, door sticking, and missing lampshades. This is not the standard we aim to provide, and we apologize for the frustration it caused.Please know that we are reviewing each of these concerns with our maintenance and housekeeping teams to ensure they are addressed promptly. Your comments are extremely important in helping us improve.We would appreciate the chance to speak with you directly so we can better understand what happened and work to make things right. Thank you again for bringing this to our attention.
1.0分
家庭亲子
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I don’t care how desperate you are to find somewhere to sleep even for a night… don’t go here, this look like I was thrown in somewhere outside America….. it was dirty, roaches running all over the place, the bathroom had roaches on the ground and the sink the same, the room itself smells terrible I had to go buy air freshener to be able to breathe…the shades on the lamps were broken and dirty, I notice a door in the room led to somewhere, I didn’t feel safe because it was open on my side and locked on the other side, when I realise I locked it…. Luckily I did, I woke up to someone opening it the next morning and when they realise it was locked from my side that is when they knocked and said housekeeping…. When I opened the door there was about five people staring back at me…. The only reason I stayed was because I wouldn’t get my money back…. When I fist got there, the entry way look like a mechanic shop and the receptionist smelled horribly…. I literally held my breath trying to get through checking in…. I didn’t expect 5 star, but atleast a half of the star dammit!!!!! WYNDHAM NEED TO TAKE THEIR NAME OFF THIS BUILDING…. This looks and feels like a crack den!
3.0分
家庭亲子
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For a bed to sleep in passing through, it’s fine. Walking into the stairwell it smells strongly of smoke even with no smoking signs. Our room smelled awful. The AC was cold but so loud it woke us up constantly. Could definitely use an overhaul and thorough clean. Breakfast is basic. For the price it’s fine but we wouldn’t stay again.
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酒店回复: Thank you Christopher for taking the time to share your experience. We're sorry to hear that your stay didn't meet expectations, especially regarding the room odor, noise from the AC, and the condition of common areas like the stairwell.We understand how important a clean, comfortable, and quiet environment is—especially when you're just passing through and need a good night’s rest. Your feedback will be shared with our housekeeping and maintenance teams to address the concerns you raised, and we’ll also review the smoking policy enforcement in our common areas.While we’re glad you found the price fair, we're disappointed to hear that we missed the mark overall. We appreciate your honest feedback—it helps us improve, and we hope to earn a second chance in the future.
5.0分
其他
They were flexible with our arrival time and they directed my husband and I to the best site to purchase through.
1.0分
家庭亲子
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Woke up with cockroaches crawling on me. I booked for two nights but checked out early the next morning. Still waiting to get my refund back for the second night as I was not staying there ever again. The staff was not friendly or concerned about the situation.
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酒店回复: We’re truly sorry to hear about your experience—it’s completely unacceptable, and we deeply regret the distress it caused. Cleanliness and guest comfort are top priorities, and we take reports like this very seriously.We also apologize for the way the situation was handled by our staff, and we’ll be addressing this internally. We’ll work to resolve it as quickly as possible.Thank you for bringing this to our attention.
1.0分
其他
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Beware!
The staff was pleasant. The room was dirty. The door looked like it had been kicked in and the threshold wasnt in place. We had to fix the toilet beacuse it wasnt tightened down. The bed was uncomfortable. It states in the description it was remodeled but it doesn't look that way at all. We had a roach in the bathroom light and one ran across the floor.
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酒店回复: Thank you Michael for your feedback, and we sincerely apologize for the condition of your room. While we're glad to hear our staff was pleasant, the issues you described are unacceptable and not the experience we want our guests to have. We will be addressing these concerns with our housekeeping and maintenance teams immediately. Your comments are important to us, and we truly regret the inconvenience caused during your stay.
2.0分
其他
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It's a room, better options nearby
You get what you pay for, this isn't a Hampton here, this is a bottom tier hotel. The room was on the smaller side, converted from an interior entry to an exterior one at some point. The lighting was terrible, no bulbs in one of the lamps and when turning on the bathroom light, had bugs running up the wall. To finish off this picture, let's just place the smoke detector in a drawer while we are at it. Breakfast? No hot options, of course the single waffle machine is broken. Bread was stale.... but at least we could use the pool, right? Nope, closed.
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酒店回复: Thank you for your feedback. We're sorry your stay didn’t meet expectations and for the issues you experienced—from the room condition to the breakfast and pool closure. This is not the standard we aim to uphold, and we’re addressing these concerns with our team.We appreciate your honesty and hope you’ll consider giving us another chance in the future.
1.0分
其他
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Check in was quick because I did online check in and just had to sign and get the keys upon arrival. The hotel was listed as non-smoking, but we had to wipe everything, including the walls down with what we had, which was water and peppermint oil so I could breath as I am highly allergic to cigarette smoke. The rag was grey when we were done. In thr middle of the night, around 1 am, we heard shouting and loud arguing in the next room over. It lasted for several hours and sounded as though it were in the same room. The smoke detector was disconnected and dangling from the wall. We had to reconnect it. There was also no cover on one of the outlets, the rubber baseboard moulding covered half of another outlet. We chose this hotel due to the high ratings and price point, but I think it is only fair to offer an honest review. I seldom leave bad reviews, but I felt like the reviews I read were over inflated.
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酒店回复: Thank you for taking the time to leave such a detailed and honest review. We truly regret that your experience did not reflect the quality and comfort we aim to provide all of our guests.First, we want to sincerely apologize for the cleanliness issues and the discomfort caused by lingering smoke odors. Your health and comfort are extremely important, and it’s concerning to hear that the room was not in the condition it should have been. We’re also very sorry for the noise disturbance during the night and for the safety concerns you encountered with the disconnected smoke detector and uncovered outlet. These are issues we take very seriously, and we are addressing them with our housekeeping and maintenance teams immediately.We appreciate your feedback regarding the ratings and understand how frustrating it must have been to arrive with certain expectations. Your comments help us identify where we fell short and allow us to make necessary changes moving forward.
1.0分
其他
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Shady place. Very low quality. Had a door to the staff room in my room. There were cockroaches. I should have gone to Days Inn that was half a mile away. That one was 4 stars
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酒店回复: Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Cleanliness and guest comfort are extremely important to us, and we take reports like yours very seriously. We’re addressing the concerns you mentioned with our team to ensure they are properly resolved.We understand your frustration and regret that we missed the mark during your stay. If you're open to it, we’d appreciate the chance to speak with you directly to learn more and see how we can make things right. Your feedback helps us improve, and we hope you’ll consider giving us another opportunity in the future.
没有什么是干净的！门槛离框架一英寸！地板只清洁中心！毛巾非常非常小而且有污渍！而且蟑螂是可见的！允许携带狗，但如果您养狗，它们就不会占据您的房间！自助午餐呢，厨房很脏，不会让你想在那里吃饭，但你会发现华夫饼和烤面包，配上黄油、果酱和麦片，橙汁和咖啡！
No grab bars in shower, towels were small and old, shower head ******, place is old and rickety. Almost had to kich the door in. It was stuck. No lampshades. Overall, I will never stay there again
I don’t care how desperate you are to find somewhere to sleep even for a night… don’t go here, this look like I was thrown in somewhere outside America….. it was dirty, roaches running all over the place, the bathroom had roaches on the ground and the sink the same, the room itself smells terrible I had to go buy air freshener to be able to breathe…the shades on the lamps were broken and dirty, I notice a door in the room led to somewhere, I didn’t feel safe because it was open on my side and locked on the other side, when I realise I locked it…. Luckily I did, I woke up to someone opening it the next morning and when they realise it was locked from my side that is when they knocked and said housekeeping…. When I opened the door there was about five people staring back at me…. The only reason I stayed was because I wouldn’t get my money back…. When I fist got there, the entry way look like a mechanic shop and the receptionist smelled horribly…. I literally held my breath trying to get through checking in…. I didn’t expect 5 star, but atleast a half of the star dammit!!!!! WYNDHAM NEED TO TAKE THEIR NAME OFF THIS BUILDING…. This looks and feels like a crack den!
For a bed to sleep in passing through, it’s fine. Walking into the stairwell it smells strongly of smoke even with no smoking signs. Our room smelled awful. The AC was cold but so loud it woke us up constantly. Could definitely use an overhaul and thorough clean. Breakfast is basic. For the price it’s fine but we wouldn’t stay again.
They were flexible with our arrival time and they directed my husband and I to the best site to purchase through.
Woke up with cockroaches crawling on me. I booked for two nights but checked out early the next morning. Still waiting to get my refund back for the second night as I was not staying there ever again. The staff was not friendly or concerned about the situation.
Beware!
The staff was pleasant. The room was dirty. The door looked like it had been kicked in and the threshold wasnt in place. We had to fix the toilet beacuse it wasnt tightened down. The bed was uncomfortable. It states in the description it was remodeled but it doesn't look that way at all. We had a roach in the bathroom light and one ran across the floor.
It's a room, better options nearby
You get what you pay for, this isn't a Hampton here, this is a bottom tier hotel. The room was on the smaller side, converted from an interior entry to an exterior one at some point. The lighting was terrible, no bulbs in one of the lamps and when turning on the bathroom light, had bugs running up the wall. To finish off this picture, let's just place the smoke detector in a drawer while we are at it. Breakfast? No hot options, of course the single waffle machine is broken. Bread was stale.... but at least we could use the pool, right? Nope, closed.
Check in was quick because I did online check in and just had to sign and get the keys upon arrival. The hotel was listed as non-smoking, but we had to wipe everything, including the walls down with what we had, which was water and peppermint oil so I could breath as I am highly allergic to cigarette smoke. The rag was grey when we were done. In thr middle of the night, around 1 am, we heard shouting and loud arguing in the next room over. It lasted for several hours and sounded as though it were in the same room. The smoke detector was disconnected and dangling from the wall. We had to reconnect it. There was also no cover on one of the outlets, the rubber baseboard moulding covered half of another outlet. We chose this hotel due to the high ratings and price point, but I think it is only fair to offer an honest review. I seldom leave bad reviews, but I felt like the reviews I read were over inflated.
Shady place. Very low quality. Had a door to the staff room in my room. There were cockroaches. I should have gone to Days Inn that was half a mile away. That one was 4 stars