酒店回复: Thank you so much for recognizing Mariangel's exceptional service! We're delighted to hear that she went above and beyond to ensure your comfort when the elevator stopped working. Mariangel's quick and effective response is a testament to our commitment to providing excellent service and ensuring our guests' satisfaction. We will be sure to pass along your kind words to Mariangel and celebrate her dedication to guest care. Your comfort and well-being are our top priorities, and we're glad we could resolve the issue promptly for you. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back on your next visit!