酒店回复: Dear Karen,We sincerely apologize for the condition of the property and the issues you experienced during your stay. The odors, maintenance problems, and cleanliness concerns you described are unacceptable and do not meet the standards we strive to uphold. We also regret that our staff’s response fell short of providing a welcoming and helpful experience. Your feedback has been shared with our management and maintenance teams for immediate action to improve both the rooms and overall property cleanliness. We truly regret that your visit was so disappointing and appreciate you bringing these matters to our attention.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
1.0分
情侣出游
原文
翻译提供方：Google
房间很脏，条件很差。走廊里有香烟味，电梯里有股难闻的气味。
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酒店回复: Dear Pedro,Thank you for sharing your experience. We sincerely apologize that your room and the common areas did not meet your expectations. Guest comfort and cleanliness are top priorities for us, and your feedback has been shared with our housekeeping and maintenance teams to address the issues you mentioned, including hallway odors and elevator cleanliness. We appreciate your comments and hope to have the opportunity to provide a much improved stay in the future.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
1.0分
其他
Terrible place. Very awful desk service from a lady. This building needs lots of Renos and upgrades.
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酒店回复: Dear Guest,We are sorry to hear about the issues you faced during your visit. This is not the level of hospitality or quality we strive to provide. We appreciate you taking the time to let us know, and hope you’ll allow us to provide a much better stay in the future.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
1.0分
商务出差
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The room had really bad housekeeping upkeep, no trash can liners or other standard amenities generally offered by hotels such as towels, I went to the lobby as there wasn't a towel or even a wash rag in the double room, I had a reservation of 4 that I just checked in with the hostess who I asked for a towel after I politely described our room situation she gave me one towel for a reservation for four people. I informed her I needed more so four people aren't sharing one towel she rudely dismissed me and told me she couldn't give any more towels. The rooms also have really thin walls and allow guests to scream within their rooms at all hours of the night. They also allowed welders to come work on site during peak check in hours in heavily trafficked areas by hotels guests without using any kind of shielding to protect guests from potentially hurting their eyes. This is a issue from management and has clearly trickled down to the employees the investors should rightly be upset by this la quinta location I have stayed at several la Quintas in the past this one has by far been the worst of them.
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酒店回复: Dear Guest,We are very sorry to hear about your experience and sincerely apologize for the shortcomings you encountered during your stay. Guest comfort, safety, and proper amenities are top priorities, and it is clear that we fell short in multiple areas, including housekeeping, towel availability, noise control, and on-site work safety. Your feedback has been shared with our management and housekeeping teams to address these issues immediately and ensure proper training and procedures are reinforced. We take your concerns seriously and appreciate you bringing them to our attention so we can make improvements for future guests.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
1.0分
情侣出游
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The day I got in the front desk girl was kind of rude no smiles at all also threw my whole state pretty much they didn’t came to clean the room except for my last day, even though I requested it multiple times
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酒店回复: Dear Guest,We are sorry for the inconvenience you faced during your stay. This is not the level of hospitality we aim to provide. We appreciate you bringing it to our attention and hope you’ll consider giving us another chance to provide a much better experience.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
1.0分
朋友出游
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I thought I was going into something nice as the pictures advertised were renovated units. Don’t be fooled by the pictures. Walked in and the women at the front desk was on a call visibly upset. I simply said “I hope things get better”, because life. While checking in she asked if I would mind being on the top floor. No issues for me her response was okay, I know that room is nice so I want to give you that one. Cool upon entering the room the refrigerator & microwave was unplugged. There. Was only two washcloths and one towel (the towel you put down on the floor) when the person I was staying with went down to ask for more towels they were met with questions like “what’s wrong why do you need soo many towels” when the room was never stocked with towels. The tub was stained and actually physically clogged. When we called the front desk someone came to the room and let us know someone would be there in 30mins. We left and came back a few hours later and nothing had been done we were then told the repair person would be here at 12am. Doing a repair at 12 am in hotel is crazy especially since we were told the repair would be done about 8pm. Of course the person never showed up at 12am they showed up as we were checking out @9-10am. I have picture and videos of the room that show the floor lifting up the tub being clogged and the visible dirt on the walls. just do yourself a favor and keep scrolling when you see this one. I only expected the basics and couldn’t even get that.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered. This falls far short of the standard we aim to provide. We appreciate you bringing this to our attention, as it helps us improve the guest experience and prevent similar situations in the future.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
1.0分
其他
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The first room the toilet and the tv didn’t work so after we moved in we had to move to a second room on the other side of the building and in that room when you take a shower the carpet in the living area got soaking wet because the tub leaks. Will never stay at a Wyndham property again!!!!
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酒店回复: Dear Guest,We are very sorry for the issues you encountered with both rooms, including the non-functioning toilet, TV, and the leaking tub. This does not meet the standards we aim to provide, and your feedback will be reviewed to address these maintenance concerns. We regret the inconvenience this caused during your stay and appreciate you bringing it to our attention.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
1.0分
其他
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There wasn’t any towels in the room so I couldn’t take a shower and when I went to make some coffee the coffee machine leaked all over the table. I will never stay at a Wyndham property again!!!!
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酒店回复: Dear Guest,We are very sorry for the issues you experienced with your room, including the missing towels and the coffee machine leak. This does not reflect the standards we strive to maintain, and your feedback will be reviewed to prevent similar situations in the future. We appreciate you bringing these concerns to our attention.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
2.0分
其他
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The rooms were not clean at all, the towels were dirty, the sheets were dirty and stained. My girlfriend said she got all itchy she thought there were bedbugs, not recommended.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. Cleanliness is a top priority for us, and it’s clear we fell short during your stay. We take concerns like yours seriously and will be reviewing our housekeeping procedures to ensure this does not happen again. We regret the discomfort you and your girlfriend experienced and appreciate your feedback.Sincerely,La Quinta Inn by Wyndham Denver Westminster Management
简单 啥都没有 自助游的期望不要太高
房间脏乱差，维护不善，散发着难闻的气味
我们入住的第一个房间闻起来像香烟、洗涤剂和宠物的气味混合在一起。我们要求换一间房，服务员却表现得非常恼火。换到新房间后，我们非常庆幸房间没有异味，却没有注意到房间里其他的问题，比如空调坏了、马桶冲水不畅、垃圾桶溢水、制冰机坏了。房间里到处都是烟蒂。房间很脏。我不会推荐这家酒店给任何人。
房间很脏，条件很差。走廊里有香烟味，电梯里有股难闻的气味。
Terrible place. Very awful desk service from a lady. This building needs lots of Renos and upgrades.
The room had really bad housekeeping upkeep, no trash can liners or other standard amenities generally offered by hotels such as towels, I went to the lobby as there wasn't a towel or even a wash rag in the double room, I had a reservation of 4 that I just checked in with the hostess who I asked for a towel after I politely described our room situation she gave me one towel for a reservation for four people. I informed her I needed more so four people aren't sharing one towel she rudely dismissed me and told me she couldn't give any more towels. The rooms also have really thin walls and allow guests to scream within their rooms at all hours of the night. They also allowed welders to come work on site during peak check in hours in heavily trafficked areas by hotels guests without using any kind of shielding to protect guests from potentially hurting their eyes. This is a issue from management and has clearly trickled down to the employees the investors should rightly be upset by this la quinta location I have stayed at several la Quintas in the past this one has by far been the worst of them.
The day I got in the front desk girl was kind of rude no smiles at all also threw my whole state pretty much they didn’t came to clean the room except for my last day, even though I requested it multiple times
I thought I was going into something nice as the pictures advertised were renovated units. Don’t be fooled by the pictures. Walked in and the women at the front desk was on a call visibly upset. I simply said “I hope things get better”, because life. While checking in she asked if I would mind being on the top floor. No issues for me her response was okay, I know that room is nice so I want to give you that one. Cool upon entering the room the refrigerator & microwave was unplugged. There. Was only two washcloths and one towel (the towel you put down on the floor) when the person I was staying with went down to ask for more towels they were met with questions like “what’s wrong why do you need soo many towels” when the room was never stocked with towels. The tub was stained and actually physically clogged. When we called the front desk someone came to the room and let us know someone would be there in 30mins. We left and came back a few hours later and nothing had been done we were then told the repair person would be here at 12am. Doing a repair at 12 am in hotel is crazy especially since we were told the repair would be done about 8pm. Of course the person never showed up at 12am they showed up as we were checking out @9-10am. I have picture and videos of the room that show the floor lifting up the tub being clogged and the visible dirt on the walls. just do yourself a favor and keep scrolling when you see this one. I only expected the basics and couldn’t even get that.
The first room the toilet and the tv didn’t work so after we moved in we had to move to a second room on the other side of the building and in that room when you take a shower the carpet in the living area got soaking wet because the tub leaks. Will never stay at a Wyndham property again!!!!
There wasn’t any towels in the room so I couldn’t take a shower and when I went to make some coffee the coffee machine leaked all over the table. I will never stay at a Wyndham property again!!!!
The rooms were not clean at all, the towels were dirty, the sheets were dirty and stained. My girlfriend said she got all itchy she thought there were bedbugs, not recommended.