酒店回复: Dear Miki,Thank you for your feedback! We're delighted you enjoyed our location and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back to Cambria Hotel White Plains - Downtown soon!Signed,Guest Response Team
5.0分
其他
原文
翻译提供方：Google
非常宽敞、安静、令人放松。
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酒店回复: Dear Atsushi,Thank you for the review and for staying at Cambria Hotel White Plains. We are glad that you had an amazing stay with us. We hope to see you again. Signed,Guest Response Team
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Christopher, Thank you for staying with us. We appreciate you taking the time to share your experience, and we hope to welcome you back soon for another great stay.Signed,Guest Response Team
5.0分
家庭亲子
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I was impressed with the cleanliness of the hotel and grateful for the hospitality service afforded by the staff. I will stay here again when I am back in White Plains, NY
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酒店回复: Dear Valued Guest,Thank you for your kind words! We're delighted to hear you enjoyed our clean atmosphere and friendly service. Your positive feedback means a lot to us, and we look forward to welcoming you back to Cambria Hotel White Plains - Downtown for another great stay soon!Signed,Guest Response Team
4.0分
其他
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First room had no heat. Called the front desk. They sent up a maintenance person who couldn’t repair it so we were moved to a new room. They gave us free certificates for the buffet breakfast. The WiFi was slow but otherwise the room was clean and the staff was very friendly.
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酒店回复: Dear Valued Guest,Thank you for taking a moment to share your experience with us. While we’re glad our team could assist with a room change because of the initial issues, we’re sorry that your overall experience was not ideal. Your comfort is important to us, and your feedback will be shared with our team so we can correct any problems and work toward improvements. It was a pleasure having you join us, and we hope you’ll consider staying with us again the next time you're in the area for a smoother and more enjoyable visit.Signed,Guest Response Team
5.0分
家庭亲子
Overall a great stay. The only issue we had was with the valet parking when it took 40 minutes to get our car.
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酒店回复: Thank you for your feedback and perfect rating! We're so glad you had a wonderful stay and appreciate your patience with this delay. Your comment will be shared with our internal team as we work to improve service efficiency for our guests. We look forward to welcoming you back to Cambria Hotel White Plains - Downtown on your next trip to the area!Signed, Guest Response Team
5.0分
家庭亲子
The stay itself was good but the hotel’s weakness is the car valet service. We almost missed our flight on Sunday morning because the valet was missing.
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酒店回复: Dear Juan,Thank you for being our guest recently. While it is encouraging to know that much of your stay went well, it is concerning that the valet service caused such stress, especially when you were preparing for a flight. Timely and reliable assistance is essential, and our internal team will be reviewing this to ensure it is handled with greater consistency moving forward. We regret that this aspect impacted your visit and hope to welcome you back for a stay that feels seamless and dependable in every regard.Signed,Guest Response Team
1.0分
其他
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The hotel clean staff didn’t respect customer’s request. We put privacy tag on the door knob but they still come in to the room. We are very upset. We won’t stay in this hotel in future.
Please train your cleaning service staff team to make sure that they respect their customers.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel White Plains - Downtown. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the privacy tag on your recent visit. I have shared your feedback with the housekeeping department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
5.0分
其他
Friendly and helpful staff, clean, comfortable room and location was perfect
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酒店回复: Dear Valued Guest,Your feedback is greatly appreciated, and we're delighted you enjoyed an exceptional visit here at Cambria Hotel White Plains - Downtown. Thank you for your thoughtful words recognizing our comfortable, spotless accommodations and prime downtown location. We'll share your kind comments with our team, and we hope you join us again soon. Signed, Guest Response Team
酒店地理位置非常好，就在市中心，购物吃饭都很方便。房间也很大，有独立的客厅和卧室，住起来特别舒服。不过价格确实有点小贵。
酒店很干净，员工也很友好。地理位置便利，步行即可到达车站、购物中心和超市。房间里有微波炉，非常方便。我认为这是一家很棒的酒店。
非常宽敞、安静、令人放松。
好的
I was impressed with the cleanliness of the hotel and grateful for the hospitality service afforded by the staff. I will stay here again when I am back in White Plains, NY
First room had no heat. Called the front desk. They sent up a maintenance person who couldn’t repair it so we were moved to a new room. They gave us free certificates for the buffet breakfast. The WiFi was slow but otherwise the room was clean and the staff was very friendly.
Overall a great stay. The only issue we had was with the valet parking when it took 40 minutes to get our car.
The stay itself was good but the hotel’s weakness is the car valet service. We almost missed our flight on Sunday morning because the valet was missing.
The hotel clean staff didn’t respect customer’s request. We put privacy tag on the door knob but they still come in to the room. We are very upset. We won’t stay in this hotel in future.
Please train your cleaning service staff team to make sure that they respect their customers.
Friendly and helpful staff, clean, comfortable room and location was perfect