酒店回复: Dear Miki,Thank you for your feedback! We're delighted you enjoyed our location and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back to Cambria Hotel White Plains - Downtown soon!Signed,Guest Response Team
5.0分
其他
原文
翻译提供方：Google
非常宽敞、安静、令人放松。
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酒店回复: Dear Atsushi,Thank you for the review and for staying at Cambria Hotel White Plains. We are glad that you had an amazing stay with us. We hope to see you again. Signed,Guest Response Team
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Christopher, Thank you for staying with us. We appreciate you taking the time to share your experience, and we hope to welcome you back soon for another great stay.Signed,Guest Response Team
5.0分
家庭亲子
The stay itself was good but the hotel’s weakness is the car valet service. We almost missed our flight on Sunday morning because the valet was missing.
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酒店回复: Dear Juan,Thank you for being our guest recently. While it is encouraging to know that much of your stay went well, it is concerning that the valet service caused such stress, especially when you were preparing for a flight. Timely and reliable assistance is essential, and our internal team will be reviewing this to ensure it is handled with greater consistency moving forward. We regret that this aspect impacted your visit and hope to welcome you back for a stay that feels seamless and dependable in every regard.Signed,Guest Response Team
1.0分
其他
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The hotel clean staff didn’t respect customer’s request. We put privacy tag on the door knob but they still come in to the room. We are very upset. We won’t stay in this hotel in future.
Please train your cleaning service staff team to make sure that they respect their customers.
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酒店回复: Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel White Plains - Downtown. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the privacy tag on your recent visit. I have shared your feedback with the housekeeping department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
4.0分
其他
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Rooms and lobby were truly elegant, spacious and attractive. I didn't like that the only way up to the second floor lobby was one small slow elevator. Other guests complained about it too. So going to your room from the street or parking garage required two elevator rides.
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酒店回复: Dear Jonathan,Thank you for choosing Cambria Hotel White Plains - Downtown and for sharing your feedback. We're delighted you enjoyed the elegance and spaciousness of our rooms and lobby. We understand that elevator access can impact convenience, and your comments will be shared with our team as we are always looking for ways to improve the guest experience. It would be a pleasure to welcome you back on future trips to the area.Signed, Guest Response Team
5.0分
商务出差
Rooms were clean and tidy. Hotel esthetics were luxurious. Big rooms. Friendly staff. Nice mini market. Great centralized location in downtown White Plains.
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酒店回复: Dear Kimberly,We’re so glad you enjoyed your stay and that everything from the clean, spacious rooms to the friendly team made a great impression. It’s wonderful to hear our tasteful design and amenities felt luxurious, and that the mini market and central location added to your overall experience. We’d love to welcome you back again soon!Signed,Guest Response Team
4.0分
家庭亲子
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Area is walkable. Don’t choose the room with pull out couch thinking someone will sleep on it (we did for our toddler) as highly uncomfortable and unsafe with metal. Shower also outdated with curtains
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酒店回复: Dear Gabrielle,Thank you for your feedback. We regret to read of any shortcomings during your visit and appreciate you taking the time to bring these matters to our attention. Comments like yours help guide our evolution as a destination, and we hope you'll visit us again soon at Cambria Hotel White Plains - Downtown for a more restful stay when you're back in the area.Signed, Guest Response Team
5.0分
情侣出游
The location was perfect, the room was georgeos..very pleasent stay, clean as well
酒店地理位置非常好，就在市中心，购物吃饭都很方便。房间也很大，有独立的客厅和卧室，住起来特别舒服。不过价格确实有点小贵。
酒店很干净，员工也很友好。地理位置便利，步行即可到达车站、购物中心和超市。房间里有微波炉，非常方便。我认为这是一家很棒的酒店。
非常宽敞、安静、令人放松。
好的
The stay itself was good but the hotel’s weakness is the car valet service. We almost missed our flight on Sunday morning because the valet was missing.
The hotel clean staff didn’t respect customer’s request. We put privacy tag on the door knob but they still come in to the room. We are very upset. We won’t stay in this hotel in future.
Please train your cleaning service staff team to make sure that they respect their customers.
Rooms and lobby were truly elegant, spacious and attractive. I didn't like that the only way up to the second floor lobby was one small slow elevator. Other guests complained about it too. So going to your room from the street or parking garage required two elevator rides.
Rooms were clean and tidy. Hotel esthetics were luxurious. Big rooms. Friendly staff. Nice mini market. Great centralized location in downtown White Plains.
Area is walkable. Don’t choose the room with pull out couch thinking someone will sleep on it (we did for our toddler) as highly uncomfortable and unsafe with metal. Shower also outdated with curtains
The location was perfect, the room was georgeos..very pleasent stay, clean as well