Room was spacious and comfortable. The included breakfast was tasty with plenty of options.The staff is very friendly and helpful.
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酒店回复: Dear Mark, We’re delighted you found the accommodations relaxing and enjoyed the variety at breakfast. Our team takes pride in providing attentive and welcoming service, and your kind words affirm their efforts. At Hyatt House White Plains, we aim to make every stay enjoyable and memorable, and we look forward to hosting you again.Noel SmithGeneral Manager
5.0分
其他
Convenient, clean and friendly. My only suggestion would be replace to better mattress that did not sag in the middle
5.0分
家庭亲子
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I recommend this hotel, the breakfast is good and have a lot options, the rooms are a litter older but they are ok, and the carpet is a litter dirty but in general is a nice place to stay and it is a very quiet place to sleep, the area around is good and groceries are very near walking like 10 min, the staff is very kind and friendly.
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酒店回复: Dear Ovidio, Thank you for your kind recommendation. We’re glad you enjoyed the peaceful atmosphere, nearby conveniences, and the welcoming service from our team. At Hyatt House White Plains, we strive to provide a comfortable and pleasant stay for every guest. Your feedback encourages us to keep enhancing the experience while maintaining a relaxing environment.Noel SmithGeneral Manager
2.0分
其他
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My experience was worse than several years ago; the tv was “fixed” three times and each time it stopped working ; the location was by the dumpster so loud at six am every morning ( it seems that they had other rooms available), old interior - the carpet began to come off in places and the restaurant has deteriorated in the quality of food. Overall, not worse the 350$ per night!
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酒店回复: Dear Kateryna, Thank you for sharing your candid feedback. We’re sorry that several aspects of your stay did not meet expectations, from the television issues to noise and the condition of the room and restaurant. While certain limitations exist, we truly regret the impact this had on your comfort and overall experience. Your observations have been shared with our team to help guide improvements in maintenance, guest comfort, and dining quality. We sincerely hope you’ll consider giving us another chance in the future, allowing us to provide a stay that better reflects the standards we strive for and offers a more enjoyable and restful visit.Noel SmithGeneral Manager
5.0分
其他
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Clean room. Front desk staff that checked me in was short and did not provide details about amenities. Asked him for a late check iut and he confirmed, but when I checked in the morning it had not been added to me stay. Overall good experience though.
3.0分
其他
Room was very nice. Had to ask for clean towels three times I finally retrieved them myself from a housekeeper
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酒店回复: Dear Patrick, We are glad to hear you enjoyed the room, but we're truly sorry for the inconvenience you experienced with getting fresh towels. That’s not the level of service we strive for, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we’ll be addressing this with our team to ensure it doesn’t happen again. We hope to have the chance to offer you a smoother stay next time.Noel SmithGeneral Manager
早餐比SpringHills好很多。
半夜火警响了两三次，没人告诉我。前台虽然有所回应，但反应不太灵敏。
前台有回应但没有采取行动。
还不错，就是周边没有商业设施
Room was spacious and comfortable. The included breakfast was tasty with plenty of options.The staff is very friendly and helpful.
Convenient, clean and friendly. My only suggestion would be replace to better mattress that did not sag in the middle
I recommend this hotel, the breakfast is good and have a lot options, the rooms are a litter older but they are ok, and the carpet is a litter dirty but in general is a nice place to stay and it is a very quiet place to sleep, the area around is good and groceries are very near walking like 10 min, the staff is very kind and friendly.
My experience was worse than several years ago; the tv was “fixed” three times and each time it stopped working ; the location was by the dumpster so loud at six am every morning ( it seems that they had other rooms available), old interior - the carpet began to come off in places and the restaurant has deteriorated in the quality of food. Overall, not worse the 350$ per night!
Clean room. Front desk staff that checked me in was short and did not provide details about amenities. Asked him for a late check iut and he confirmed, but when I checked in the morning it had not been added to me stay. Overall good experience though.
Room was very nice. Had to ask for clean towels three times I finally retrieved them myself from a housekeeper