酒店回复: Dear Guest, We sincerely apologize for the experience you described and understand how distressing and frustrating your stay must have been. The safety and comfort of our guests are of the utmost importance, and we take your concerns seriously. While we regret the limitations you encountered, please be assured that your feedback has been shared with our management team for immediate review and corrective action. We are committed to improving the quality of both our service and environment. We hope you will consider giving us another opportunity to provide the secure and comfortable experience you rightfully expect.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
不好
房间不干净，床有异味，没有毛巾，地板很脏，浴室也很脏
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酒店回复: Dear Ruben, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to provide, and we deeply regret that the room, bedding, and bathroom did not meet your expectations. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
地板太脏了，好几天没打扫了。
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酒店回复: Dear Guillermo,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret that we fell short in this instance. Your concerns have been shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
3.0分
朋友出游
原文
翻译提供方：Google
我有点担心气味
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酒店回复: Dear Guest, We apologize for the concern you encountered at your hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on these matters, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless visit you deserve.Sincerely,Hotel Management
The room seemed stark, no hair blower although the mount on the wall was there. One very thin blanket, thin walls, and 10 minutes before I left the next day a large leak from the bathroom ceiling happened and dripped excessively in front of the sink. The staff was nice though.
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酒店回复: Dear Deborah, We sincerely apologize for the inconveniences you encountered during your stay. It’s disappointing to hear that the room condition and amenities did not meet expectations. Please be assured that your feedback has been shared with our maintenance and housekeeping teams to ensure that these concerns are promptly addressed. On a positive note, we appreciate your kind comment about our staff. We truly value your comments as they help us identify areas for improvement, and we hope you’ll consider giving us another opportunity to offer you a more comfortable and trouble-free stay in the future.Sincerely,Hotel Management
1.0分
商务出差
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No one ever at front desk, no changing of towels or bedding done when asked even though attendant said it would be done, no cookware, plates, utensils. This was a 6 night business stay for me & co-worker. I wish I had chosen elsewhere. His room had water stains on walls. I will never recommend this company on any of our business trips for my organization. You lost a potentially huge amount of money from us.
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酒店回复: Dear Rodney, We sincerely apologize for the disappointing experience during your recent stay. It is unacceptable that front desk assistance was unavailable, housekeeping requests were not fulfilled, and essential room amenities were missing. We also regret the condition of your colleague’s room, including the water stains, which do not meet the standards we aim to uphold. Your feedback has been shared with the relevant teams to address these issues immediately and prevent recurrence. We understand the impact this had on your business trip and sincerely apologize for the inconvenience caused. We value your comments as they help us improve our services, and we hope you will consider giving us another opportunity in the future to provide a more reliable and comfortable stay.Sincerely,Hotel Management
2.0分
其他
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The bed was terrible and the sheets old and stained.
The first room they gave us wasn’t cleaned yet so we had to go ask for a new room.
There was no shampoo, conditioner, or lotion. There was no luggage rack. There was no hair dryer.
Luckily we only planned to stay one night.
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酒店回复: Dear Ann, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet expectations. Every room should be thoroughly inspected before being assigned to a guest, and we regret that this critical step was not met in your case. It’s also disappointing to know that the in-room amenities did not fully meet your needs. While hair dryers and certain complimentary toiletries are available at the front desk and can be requested at any time, we regret that this was not clearly communicated upon check-in. Your feedback is invaluable, as it allows us to address areas that could have made your stay more enjoyable. We hope to welcome you again for a more satisfying and comfortable visit.Sincerely,Hotel Management
我们住在这里是为了观看天使体育场的美国职业棒球大联盟比赛。虽然谷歌地图上显示到体育场最近的路不通，稍微绕了点远，但能步行到达还是很方便的（大约2公里）。第二天我们计划去洛杉矶，所以离车站近（甚至更近）也很好。
前台工作人员也很友好。他们很有耐心地帮助我这个英语不太好的人。
不过，我个人不太在意，但如果你是那种对清洁度要求极高的人，这里可能不太适合你。
顺带一提，从那个车站乘坐OC LINE大概50分钟就可以到达洛杉矶市中心的联合车站。早上和傍晚每小时一班，但白天可能两三个小时才有一班，请大家注意时间。
第二次入住这家酒店了，一如既往的好选择。房间里有小厨房真的太棒了，这样我早点从外面回来的时候就能在酒店里吃早饭和晚饭了。
当我在洗手间时，他们没有敲门就闯了进来，当我们在接待处告诉他们时，杰西卡却以非常粗鲁和专横的方式对待我们。
不好
房间不干净，床有异味，没有毛巾，地板很脏，浴室也很脏
地板太脏了，好几天没打扫了。
我有点担心气味
以前经常看天使队的比赛。步行约25分钟即可到达体育场。房间配备酒店大冰箱和微波炉，是适合长期住宿的好酒店。不过虽然写着含早餐，但只有咖啡和甜面包，所以感觉不太像早餐。
The room seemed stark, no hair blower although the mount on the wall was there. One very thin blanket, thin walls, and 10 minutes before I left the next day a large leak from the bathroom ceiling happened and dripped excessively in front of the sink. The staff was nice though.
No one ever at front desk, no changing of towels or bedding done when asked even though attendant said it would be done, no cookware, plates, utensils. This was a 6 night business stay for me & co-worker. I wish I had chosen elsewhere. His room had water stains on walls. I will never recommend this company on any of our business trips for my organization. You lost a potentially huge amount of money from us.
The bed was terrible and the sheets old and stained.
The first room they gave us wasn’t cleaned yet so we had to go ask for a new room.
There was no shampoo, conditioner, or lotion. There was no luggage rack. There was no hair dryer.
Luckily we only planned to stay one night.