酒店回复: Dear Guest, We apologize for the concern you encountered at your hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on these matters, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless visit you deserve.Sincerely,Hotel Management
Staff is friendly and helpful. Rooms are clean and the hotel is maintained nicely. Definitely would stay here again
展开
酒店回复: Dear Guest, Thank you for choosing Extended Stay America and sharing such encouraging feedback. We are delighted to hear that your room provided the comfort you hoped for and that the team’s warm, helpful service added to your overall experience. It is also wonderful to know that the upkeep of our property left a positive impression. We truly appreciate your kind words and your willingness to stay with us again. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
3.0分
其他
展开
The hotel halls smelled like cigarettes, and they also had a lot of nasty stains. I didn't feel comfortable walking in my room without shoes. Staff was incredible just hotel is a little run down and has no ice machines.
展开
酒店回复: Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced, particularly with the condition of the hallways and the room. What you encountered is not reflective of the environment we aim to provide, and your comments will be reviewed with the relevant teams to ensure greater attention to overall cleanliness and guest satisfaction. We also regret the inconvenience regarding ice availability. Since our suites are equipped with full-size refrigerators, our hotels do not feature standalone ice machines, but we understand this may feel limiting. On a positive note, we’re grateful for your kind words about our staff, and it’s encouraging to know their support stood out during your visit. Your feedback is valuable, and we hope you will consider giving us another opportunity to provide the well-maintained and welcoming environment you rightfully expect.Sincerely,Hotel Management
2.0分
其他
展开
The night lady for check in was so kind and sweet. Unfortunatly the rooms were very run down and old. The bathroom needs a lot of love. Location was great. The breakfast bar needs some sprucing up as well
展开
酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear our evening front desk team made a warm impression and that the location worked well for your visit. However, we’re sorry the overall condition of the room and bathroom did not meet expectations. We also understand your disappointment with the breakfast area and the need for a more welcoming setup. Your comments have been shared with our leadership team so they can prioritize updates and enhance comfort and presentation throughout the property. We truly appreciate your insights, and we hope to provide a noticeably improved experience on a future stay.Sincerely,Hotel Management
我们住在这里是为了观看天使体育场的美国职业棒球大联盟比赛。虽然谷歌地图上显示到体育场最近的路不通，稍微绕了点远，但能步行到达还是很方便的（大约2公里）。第二天我们计划去洛杉矶，所以离车站近（甚至更近）也很好。
前台工作人员也很友好。他们很有耐心地帮助我这个英语不太好的人。
不过，我个人不太在意，但如果你是那种对清洁度要求极高的人，这里可能不太适合你。
顺带一提，从那个车站乘坐OC LINE大概50分钟就可以到达洛杉矶市中心的联合车站。早上和傍晚每小时一班，但白天可能两三个小时才有一班，请大家注意时间。
前台始终无人值守，即使服务员承诺会更换毛巾和床单，我们提出要求后也未得到解决，而且没有厨具、盘子和餐具。我和同事这次是六晚的商务住宿。我真后悔当初选择了别的酒店。他房间的墙上还有水渍。我以后绝不会再推荐这家公司为我们公司安排任何商务旅行。你们因此损失了一大笔钱。
房间很脏，还有一股动物的味道。
我下楼想跟前台说点什么，但一直没人理我，所以我就决定回去休息。第二天早上我去洗澡的时候，发现浴缸很脏。
当我在洗手间时，他们没有敲门就闯了进来，当我们在接待处告诉他们时，杰西卡却以非常粗鲁和专横的方式对待我们。
早餐只有咖啡、小包装的松饼和营养棒。
我的房间里有一只蟑螂。
我有点担心气味
以前经常看天使队的比赛。步行约25分钟即可到达体育场。房间配备酒店大冰箱和微波炉，是适合长期住宿的好酒店。不过虽然写着含早餐，但只有咖啡和甜面包，所以感觉不太像早餐。
Staff is friendly and helpful. Rooms are clean and the hotel is maintained nicely. Definitely would stay here again
The hotel halls smelled like cigarettes, and they also had a lot of nasty stains. I didn't feel comfortable walking in my room without shoes. Staff was incredible just hotel is a little run down and has no ice machines.
The night lady for check in was so kind and sweet. Unfortunatly the rooms were very run down and old. The bathroom needs a lot of love. Location was great. The breakfast bar needs some sprucing up as well