酒店回复: Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
走廊里到处都有烟味，需要更新电视和房间厨房台面
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and that certain aspects of the environment impacted your comfort. Please know that we are actively working on addressing these concerns to enhance the overall guest experience. Your feedback is valuable, and we are committed to making necessary improvements. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
3.0分
情侣出游
原文
翻译提供方：Google
不
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酒店回复: Dear lindsey,Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
1.0分
其他
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Hotel doesn’t have a shuttle, I searched Hotels with airport shuttle and it came up, but after booking I called to request the shuttle and they told me they don’t have one. I couldn’t get there without a shuttle because I am traveling with a small child, I called to cancel my reservation but no one would help me. I tried cancelling through ******* once I got another room booked but couldn’t. I’m stuck in Detroit, and had to pay for a hotel I never stayed at.
1.0分
其他
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Found a hypodermic needle/drug syringe in my room and the smoke detector had a plastic bag rubber-banded over it. This is legitimately a dangerous place to stay and they clearly don’t actually clean or check the rooms beyond just making the bed
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酒店回复: Dear Dan, Thank you for your valuable feedback. We sincerely apologize for the distressing nature of your experience, which does not align with the welcoming environment we strive to provide. The situation you described is unacceptable and fails to reflect our standards. We are particularly concerned about your mention of prohibited activities, as we do not condone such behavior on or near our hotel premises. While we recognize that no explanation can alter your recent experience, please be assured that your comments will be taken seriously and communicated to the appropriate teams. We would appreciate the chance to make things right and would like to offer you a goodwill gesture for your future stay with us. We are committed to regaining your trust and confidence, and we look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
2.0分
其他
Found a dirty towel in the bathroom, inside of the microwave was filthy and covered with crusted on food, smoke detector went off from steam in the shower
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered. This does not meet our housekeeping standards, and we will share this with our team to prevent recurrence. Furthermore, we take safety precautions very seriously and will have our property engineer inspect your guest room. Your comfort and safety are our priorities, and we appreciate you bringing these concerns to our attention so we can improve. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
吹风机基本服务都没有，最差的酒店，没有之一
客房整洁
这个地方住着这样一群人，很不安全。我打了两次电话投诉，告诉他们我住的地方有多不安全。*******的工作人员记录了信息，说核实金额后会退款，然后就挂断了电话，电话也断了。他们俩都没再打来退款。
我的经历非常糟糕，我们离开了，甚至没有住一晚，有人可以帮我退款吗？我甚至购买了保护措施，因为这个原因，这个地方不好，有人可以帮我退款吗？
我简直不敢相信这家酒店还在营业，大楼里很脏，散发着令人作呕的气味......看起来破败不堪，散发着令人作呕的气味，每个房间的地毯都需要拉起来！
走廊里到处都有烟味，需要更新电视和房间厨房台面
不
Hotel doesn’t have a shuttle, I searched Hotels with airport shuttle and it came up, but after booking I called to request the shuttle and they told me they don’t have one. I couldn’t get there without a shuttle because I am traveling with a small child, I called to cancel my reservation but no one would help me. I tried cancelling through ******* once I got another room booked but couldn’t. I’m stuck in Detroit, and had to pay for a hotel I never stayed at.
Found a hypodermic needle/drug syringe in my room and the smoke detector had a plastic bag rubber-banded over it. This is legitimately a dangerous place to stay and they clearly don’t actually clean or check the rooms beyond just making the bed
Found a dirty towel in the bathroom, inside of the microwave was filthy and covered with crusted on food, smoke detector went off from steam in the shower