酒店回复: Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
1.0分
其他
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翻译提供方：Google
走廊里到处都有烟味，需要更新电视和房间厨房台面
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and that certain aspects of the environment impacted your comfort. Please know that we are actively working on addressing these concerns to enhance the overall guest experience. Your feedback is valuable, and we are committed to making necessary improvements. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
1.0分
其他
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翻译提供方：Google
他们向我收取了一间很脏的房间的费用，没有给我退款，也无法容纳我和我的孩子
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酒店回复: Dear Gemekia,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
3.0分
情侣出游
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不
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酒店回复: Dear lindsey,Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
1.0分
其他
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Concierge was high on **** and wouldn’t check us in because he was too high and knocked out. This is not a family friendly hotel and is very dirty at the entrance. We had check into another hotel because of how high the concierge was.
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酒店回复: Dear Ahsan, We are truly concerned to hear about the situation you described, and we understand how unsettling this must have been. What you’ve shared does not reflect the standards we strive to uphold. We attempted to reach out to you to address your concerns; however, we were unable to connect due to not having a valid reference number. Please consider reaching out to us directly so we can better understand your perspective. We sincerely regret that your visit did not go as expected and hope you will allow us another opportunity to deliver a more positive experience in the future.Sincerely,Hotel Management
吹风机基本服务都没有，最差的酒店，没有之一
住得还不错，就是早餐选择太少了，不过Wi-Fi速度挺快的。
客房整洁
这个地方住着这样一群人，很不安全。我打了两次电话投诉，告诉他们我住的地方有多不安全。*******的工作人员记录了信息，说核实金额后会退款，然后就挂断了电话，电话也断了。他们俩都没再打来退款。
我的经历非常糟糕，我们离开了，甚至没有住一晚，有人可以帮我退款吗？我甚至购买了保护措施，因为这个原因，这个地方不好，有人可以帮我退款吗？
我简直不敢相信这家酒店还在营业，大楼里很脏，散发着令人作呕的气味......看起来破败不堪，散发着令人作呕的气味，每个房间的地毯都需要拉起来！
走廊里到处都有烟味，需要更新电视和房间厨房台面
他们向我收取了一间很脏的房间的费用，没有给我退款，也无法容纳我和我的孩子
不
Concierge was high on **** and wouldn’t check us in because he was too high and knocked out. This is not a family friendly hotel and is very dirty at the entrance. We had check into another hotel because of how high the concierge was.