酒店回复: Dear Jose,We hope you'll accept our apologies for any discomfort you felt during your stay. Please feel free to reach out to us, as we'd like to gather more details about this concern. Thank you.
酒店回复: Hello,We apologize if you did not enjoy your stay here at the Knights Inn, please let us know how we can improve and we will try our best to make it a great experience for you next time.Thank you.
1.0分
商务出差
原文
翻译提供方：Google
我通过申请入住了房间，他们向我收取了3次费用，但他们仍然无法在酒店内解决这个问题！
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酒店回复: Dear Dayan,We appreciate you choosing to stay with us. However, we regret you encountered billing issues. Please know when using a third-party site, we have limited control over reservations, and we encourage you to reach out to the site you used, as they are best equipped to assist. Nonetheless, our team will help in any way we can to help you resolve this issue. It is our hope that our accommodations met your expectations and that you enjoyed your time in Kissimmee. Thank you for being our guest, and safe travels.
1.0分
家庭亲子
原文
翻译提供方：Google
他们向我们收取了额外费用，我们是外国人，我们不想争论......这真是太可怕了
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酒店回复: Dear Liliana,We value all feedback. Please know that when you use a third-party site to make a reservation, some taxes and fees cannot be collected until you are at the property. This is noted throughout the booking process, and we apologize if you felt surprised by this. We want our guests to have an enjoyable experience in all aspects, and we will discuss how we can make this clearer going forward. We hope your time in the area was well spent. Safe travels, and we hope to have the opportunity to serve you in the future.
1.0分
其他
Disgusting place to stay. Not a family place at all and the rooms were extremely dirty. Also a lot of people around doing suspicious activities
2.0分
其他
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Was a cheap option but still could of been cleaner
First room door was damaged doubted the saftey of it as it wouldnt fully lock and nasty a/c filter . They got me another room instead door was fine on this room but a/c filter was nasty room was dirty prior guests belongings left in room doubting any real cleaning besides making the bed also was no toilet paper in room found out too late and had to walk up to the front to get some.
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酒店回复: Thank you for your feedback. We sincerely apologize for the issues you encountered. All of your comments are concerning, and we understand how frustrating this must have been. We appreciate you bringing these matters to our attention, and your feedback has been shared with our team. We are sorry we didn't provide you with the comfortable and clean environment you expected, and we hope to welcome you back soon for a much better experience.
3.0分
其他
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Stayed at this motel last night the pictures on their website is not even close to what the property looks like or the room. I was actually shocked when I drove into the parking lot. It's very run down, appears the owner may have just bought it and is trying to fix the place up. There were a lot of questionable men and women(working girls) lingering around. I was by myself so it was uncomfortable. The room has a wall unit ac which worked good, the faucet at the sink was old and the water shoots out. The faucet in the shower is hanging on by a thread but I was able to get the shower to work. Overall I say pass on this one. It was cheap but I think are better places out there. Someone should change the pictures it's very misleading
1.0分
其他
Not what was advertised go somewhere else... It smells everywhere very bad .
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酒店回复: "Dear Vinelly,Thank you for your feedback. We are sorry to hear that your experience did not meet expectations and that you found the environment unpleasant and not as advertised. This is certainly not the impression we want to leave our guests. We take comments like yours seriously and will be looking into the issues you've raised. Your comments help us identify where improvements are needed. We regret that we didn't meet your expectations, and we hope to welcome you back soon for a much better experience."
一个恐怖。肮脏，到处都是蟑螂，他们让我们自己去杀死它们。毯子和床单都有洞。一个猪圈。这是低收入人群的避难所。垃圾桶总是脏兮兮的，全是头发。据说它包含早餐，但事实并非如此。警察每30分钟就会经过一次。人们并不友善。唯一的好处是位置。别想去。
没有空调
即使是免费的，我也不会再住在这家令人恶心、发臭的酒店。床单、毛巾、枕头有头发，很脏，破损。窗帘、门、墙壁状况不佳。但最糟糕的是：房间里有很多蟑螂。酒店工作人员极其无礼地辩称，蟑螂是从我们的行李箱里出来的。他们拒绝给我们换房间，声称房间已满。当我回到接待处询问我的 1 升装洗发水和护发素时，经理威胁要报警。也就是说……他对我向他们抱怨感到不高兴，并告诉他们，就像我的家人一样，我应该睡在没有虫子的干净房间里。我们感到被羞辱、被虐待和被嘲笑。负责监督旅馆场所状况和卫生的机构必须对该场所进行检查，并将其关闭，直至消毒、熏蒸和整改完成。并为员工提供宾客接待方面的培训。不要低估他们或让他们觉得自己是外国人而受到轻视。
继续说，有难闻的气味，还有很多蟑螂，这就是我没有住在那家酒店的原因。对叶子的关注是粗鲁的
我通过申请入住了房间，他们向我收取了3次费用，但他们仍然无法在酒店内解决这个问题！
他们向我们收取了额外费用，我们是外国人，我们不想争论......这真是太可怕了
Disgusting place to stay. Not a family place at all and the rooms were extremely dirty. Also a lot of people around doing suspicious activities
Was a cheap option but still could of been cleaner
First room door was damaged doubted the saftey of it as it wouldnt fully lock and nasty a/c filter . They got me another room instead door was fine on this room but a/c filter was nasty room was dirty prior guests belongings left in room doubting any real cleaning besides making the bed also was no toilet paper in room found out too late and had to walk up to the front to get some.
Stayed at this motel last night the pictures on their website is not even close to what the property looks like or the room. I was actually shocked when I drove into the parking lot. It's very run down, appears the owner may have just bought it and is trying to fix the place up. There were a lot of questionable men and women(working girls) lingering around. I was by myself so it was uncomfortable. The room has a wall unit ac which worked good, the faucet at the sink was old and the water shoots out. The faucet in the shower is hanging on by a thread but I was able to get the shower to work. Overall I say pass on this one. It was cheap but I think are better places out there. Someone should change the pictures it's very misleading
Not what was advertised go somewhere else... It smells everywhere very bad .