酒店回复: Thank you for sharing your feedback. We appreciate you taking the time to rate your stay. Your comments help us understand where we can continue improving, and we hope to have the opportunity to provide a more memorable experience on a future visit.
5.0分
其他
The room was really nice and the bed was very comfortable for the price. It was conveniently located close to the highway
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the room and found the bed comfortable. It’s great to know our location worked well for your travels. We appreciate your stay with us and look forward to welcoming you back.
5.0分
家庭亲子
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The room was very clean bed was very comfortable room was very spacious! Loved the pool! Had an excellent stay! We would highly recommend staying here! Thank you so much for our stay, Brandi Elmore
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酒店回复: Thank you for sharing such wonderful feedback. We’re thrilled to hear that you enjoyed the clean, spacious room, the comfortable bed, and the pool. It’s great to know your stay was excellent from start to finish. We truly appreciate your recommendation and look forward to welcoming you back to Quality Inn & Suites Monroe, MI for another great visit.
5.0分
其他
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This is a beautiful hotel very quiet clean and got great rooms especially their suit so spacious and just a really good vibe I truly loved and enjoyed my first night here I had to immediately get another one for the next day. I will be back soon
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酒店回复: Thank you for sharing such a wonderful review. We’re thrilled to hear that you enjoyed the quiet atmosphere, clean and spacious suite, and the overall positive vibe during your stay. It means a lot that you chose to extend your visit. We truly appreciate your kind words and look forward to welcoming you back to Quality Inn & Suites Monroe, MI again soon.
2.0分
其他
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The room was terrible. The jetted tub i got the room for did not hold water, the tv did not turn on, and I found a cockroach just hanging out on the wall. The staff, however, were very professional and apologetic. Five stars for the staff, zero stars for the room. I did not stay in this hotel after i found the cockroach.
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酒店回复: Thank you, Rebecca, for sharing such detailed feedback. We’re truly sorry for the issues you encountered during your stay. This is far from the experience we aim to provide, and we understand how disappointing it must have been. We appreciate your kind words about our staff, and we will be addressing the maintenance and cleanliness concerns you mentioned immediately. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much better experience in the future.
1.0分
家庭亲子
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Room size for us was great, but carpet very dirty and room had a bad odor. We had to leave a day
Y early due to sickness and we were told since I booked thru a third party there was no partial refund. The ladies at front deck were very friendly. We were in town for a funeral. I was disappointed with booking with a 3 rd party and The Quality Inn for no refund.
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酒店回复: Hi Patricia, thank you for sharing your feedback. I’m truly sorry to hear you became ill and had to leave early. We understand that unexpected situations can arise, and I regret the inconvenience this caused during your stay.Because your reservation was made through a third-party site and prepaid, refunds are only eligible with at least 24 hours’ notice prior to arrival. Once the stay begins, the room remains reserved for the full duration, even if you depart early. This policy is standard across third-party bookings and applies to many hotels, not just ours.I know this isn’t the outcome you were hoping for, and I sincerely apologize for the frustration. We do appreciate your kind words about our front desk team, and I’ll be sure to share your feedback with them.
3.0分
其他
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The pool area needs some maintenance. The hot tub especially. Our room was clean but had the smallest bathroom possible. You couldn’t even use the toilet without hitting the door. We had several issues with our keys not working and having to go to the desk for replacements. However the staff was all very friendly and accommodating.
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酒店回复: Thank you, Jessica, for sharing your feedback. We’re glad to hear you found your room clean and our staff friendly, and we appreciate you highlighting the areas that need attention. We will be reviewing the pool and hot tub maintenance, key issues, and bathroom layout concerns with our team. Your comments help us improve, and we hope to provide you with a smoother experience in the future.
3.0分
其他
Eh ok for one night. The hotel outside looked scratchy but once we got in the room it was clean bed was comfortable
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酒店回复: Thank you, Sarah, for your feedback. We’re glad to hear your room was clean and comfortable once inside, and we appreciate your comments about the exterior. We’re always working to improve the guest experience and hope to welcome you back again.
这是一家还不错的酒店，特别是对于预算有限的旅客来说。酒店有点老旧了，有些地方可以升级一下，尤其是浴室。房间里有点霉味，我猜是地毯旧了的原因。房间本身还不错，有比较新的电视和家具。
床很舒服。这里有一个不错的室内游泳池和一个小健身房，里面有比较新的有氧健身器材。酒店可以带狗入住，而且周围有地方可以遛狗，这点很棒。狗狗的住宿费是每晚25美元。早餐还可以，咖啡选择很多，味道不错。
房间破旧，有点臭，维护得相当差，服务也还行。价格实惠，所以我选择了这家酒店。适合旅途中过夜。
这家酒店很普通。
The room was really nice and the bed was very comfortable for the price. It was conveniently located close to the highway
The room was very clean bed was very comfortable room was very spacious! Loved the pool! Had an excellent stay! We would highly recommend staying here! Thank you so much for our stay, Brandi Elmore
This is a beautiful hotel very quiet clean and got great rooms especially their suit so spacious and just a really good vibe I truly loved and enjoyed my first night here I had to immediately get another one for the next day. I will be back soon
The room was terrible. The jetted tub i got the room for did not hold water, the tv did not turn on, and I found a cockroach just hanging out on the wall. The staff, however, were very professional and apologetic. Five stars for the staff, zero stars for the room. I did not stay in this hotel after i found the cockroach.
Room size for us was great, but carpet very dirty and room had a bad odor. We had to leave a day
Y early due to sickness and we were told since I booked thru a third party there was no partial refund. The ladies at front deck were very friendly. We were in town for a funeral. I was disappointed with booking with a 3 rd party and The Quality Inn for no refund.
The pool area needs some maintenance. The hot tub especially. Our room was clean but had the smallest bathroom possible. You couldn’t even use the toilet without hitting the door. We had several issues with our keys not working and having to go to the desk for replacements. However the staff was all very friendly and accommodating.
Eh ok for one night. The hotel outside looked scratchy but once we got in the room it was clean bed was comfortable