酒店回复: Querida Adriana,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Buffalo, TX. Fue gratificante leer que su estancia fue satisfactoria, lo que le permitió obtener una puntuación de 5/5. En el futuro, considere hacer comentarios adicionales a su encuesta para informarnos qué estamos haciendo bien y dónde podemos mejorar. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,JonathanRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
5.0分
其他
Clean and updated room. Quiet area.
Checkin was easy. Ice offered at front desk. No breakfast but McD close by.
Will stay again.
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酒店回复: Dear Esteemed Guest,We sincerely appreciate you sharing your experience at Red Roof Inn Buffalo, TX. We're delighted you found the room clean and updated, and that you enjoyed the peaceful environment. Our team always aims to provide a swift and straightforward check-in experience, and we're happy you took advantage of the ice service. We note your feedback about breakfast options and are pleased that a nearby alternative met your needs. Thank you for choosing Red Roof! We look forward to welcoming you back in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
Very clean room and staff was wonderful. Restaurant next door was really good, highly recommend both
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Buffalo, TX. We are delighted to hear that you found the room very clean and the staff to be wonderful. It's also fantastic that you enjoyed the restaurant next door. Your high recommendation means a lot to us. We strive to provide exceptional service and maintain a high standard of cleanliness for all our guests.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
4.0分
其他
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It was clean. The staff is wonderful and helped us with anything I asked.
The only thing about our room was our door was hard to close and open, but that was the only thing. We stayed at this hotel 4 or 5 years ago, this hotel really updated the property.
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酒店回复: Dear Valued GuestThank you for taking the time to share your feedback following your stay at the Red Roof Inn Buffalo, TX. It's wonderful to hear you enjoyed the cleanliness and found our staff helpful during your stay. We regret to hear that your stay was inconvenienced by the state of the door you detailed. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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Took ten minutes to get checked in even after being prepaid. Outside of property is very tired and dirty. Room was pretty nice and clean on the inside. That was a pleasant surprise. Will likely stay again based primarily on price.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo, TX. We're very sorry to hear about the slow check-in process and the condition of the exterior. We are glad you found your room to be clean and pleasant. Your feedback is important as we strive to improve our services and facilities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
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The toilet paper holder was taped onto the wall and fell out everytime we got TP. The TV didn't work, then they "Fixed" it, but only 4 channels until the next day. Great places for the price though
2.0分
其他
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The room had no hand soap just a dispenser at ink area and ln the shower. There was no coffee pot in the room as advertised and no ice machine so I had to but ice. Clerk said it had been broken for some time.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue with the hand soap and ice machine you reported. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.We regret to hear that your room didn't meet your expectations in terms of in-room coffee. It's worth noting that your reservation was fora Deluxe room type, and this room category doesn't come with those particular features. For a stay with the amenities you're looking for, wesuggest considering a Superior room type during your next visit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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Extremely clean.
Checkin flawless. Room was spotless. AC was amazing. Staff friendly. Ice machine not working but front desk furnished me a bag of ice for my drinks with an apology and a smile. I travel this route often and will definitely return. Price very reasonable.
4.0分
商务出差
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Rooms were very clean and updated. Bed was super comfortable! I was traveling alone and was a little concerned when I realized that the doors opened to the outide but the staff made me feel safe. I would stay here again.
都很棒
伟大的
Clean and updated room. Quiet area.
Checkin was easy. Ice offered at front desk. No breakfast but McD close by.
Will stay again.
Very clean room and staff was wonderful. Restaurant next door was really good, highly recommend both
It was clean. The staff is wonderful and helped us with anything I asked.
The only thing about our room was our door was hard to close and open, but that was the only thing. We stayed at this hotel 4 or 5 years ago, this hotel really updated the property.
Took ten minutes to get checked in even after being prepaid. Outside of property is very tired and dirty. Room was pretty nice and clean on the inside. That was a pleasant surprise. Will likely stay again based primarily on price.
The toilet paper holder was taped onto the wall and fell out everytime we got TP. The TV didn't work, then they "Fixed" it, but only 4 channels until the next day. Great places for the price though
The room had no hand soap just a dispenser at ink area and ln the shower. There was no coffee pot in the room as advertised and no ice machine so I had to but ice. Clerk said it had been broken for some time.
Extremely clean.
Checkin flawless. Room was spotless. AC was amazing. Staff friendly. Ice machine not working but front desk furnished me a bag of ice for my drinks with an apology and a smile. I travel this route often and will definitely return. Price very reasonable.
Rooms were very clean and updated. Bed was super comfortable! I was traveling alone and was a little concerned when I realized that the doors opened to the outide but the staff made me feel safe. I would stay here again.