酒店回复: Dear Q9696GDericb, Thank you for your feedback! We’re so glad to hear that you had a great long-term stay with us and that our associates made a positive impact on your experience. Providing excellent service is a priority for our team, and it’s wonderful to know we succeeded in making your stay comfortable. We truly appreciate your kind words and would love the opportunity to welcome you back to Extended Stay America for another enjoyable visit! Sincerely, Hotel Management
5.0分
其他
Amazing place easy access. Nice kitchens. Carmalita is the best. They keep it clean and affordable. We love it here. Kitchens are good
5.0分
其他
Friendly helpful staff clean comfortable room. Alexis was especially helpful and above and beyond customer service.
5.0分
其他
展开
This hotel has been really nice. I love all the staff that I have spoken to so far. They go above and beyond to make sure you are comfortable in your room. I also like that they offer coffee in the morning. That is a plus. Thank you all for doing an amazing job.
5.0分
其他
展开
The location is walking distance to downtown with numerous shopping and dining establishments. The staff is great and treats you like family! Very clean and safe.
5.0分
其他
it was a wonderful time and very clean,fresh laundry along with clean floors. FANTASTIC house keeping with amazing staff
5.0分
独自旅行
展开
Nothing short of amazing. The staff were wonderful and extremely helpful. Every encounter they were always professional. Great management. They have great tasting coffee in the morning. My room was a bit small but very clean. I loved that they were close to a lot of shopping centers. They also have a lot of food options in this area. If I return to Virginia Beach, I would definitely stay here again.
展开
酒店回复: Dear 648leviw, Thank you for your wonderful feedback and kind words about your recent stay. We’re thrilled to hear that our team provided professional and helpful service throughout your visit and that you enjoyed the coffee, clean room, and convenient location near shopping and dining options. Your appreciation means a lot to us and will be shared with our entire staff as encouragement to continue delivering exceptional service. It’s always our goal to make every guest feel welcomed and comfortable. We truly value your support and hope to welcome you back to Extended Stay America for another amazing stay. Sincerely, Hotel Management
2.0分
情侣出游
展开
Check in was fast once we got to the hotel - very nice lady at the desk - super sweet - soooooo wish everything else was that nice. We had booked a condo at sandbridge that was not habitable. So on 5/24 at 1045 pm- we were looking for a quick short stay for $96 as posted on website (Memorial Day special) - we called the corporate number and was told $258 was the cheapest rate available since it was the last room available. Didn’t matter what code we gave - supposedly the rate was 20% higher ???????? So much for best rate for AAA members. Room had a sweet smoke smell to it. After a Benadryl - I still have a sore throat. Breakfast is oatmeal pak and (Good) coffee and fruit bar. So glad our condo was available the next morning. Won’t stay again - the bed was surprising firm, the water in the shower is not easy to make cooler during a shower (very hot) , and the size of room would be depressing if you stayed more than 1 day.
展开
酒店回复: Dear joannw483, We sincerely regret the disappointments you faced during your stay. We understand your concerns about pricing during a high-demand holiday weekend and apologize for any confusion regarding rate differences and discount codes. We’re addressing the room odor and shower temperature issues with our maintenance team. Your feedback about the breakfast and room size has been noted for improvement. We hope to have the opportunity to better serve you next time. Sincerely, Hotel Management
5.0分
其他
展开
I been living here for some time now it’s been great place to call home until I find a permanent home. Def would recommend it to others. “DB” Price are amazinggggggggggggggggggggggggggggg and also breakfast everrrryyyyyyy morning for freeeeeeeee
临时预订的酒店，所以没仔细看评论，结果浴室里有一大撮狗毛，太恶心了！
酒店很棒，长期住宿的员工也很棒…………………………………………………………………………………………………………………………………………………………………………………………………………………………………….，……………….. zzzzzzzzzzzzzzzzxxxxxxxxxxcvvdvfvxvxcxxsfcdcfxgxvzcczxxccccv
Amazing place easy access. Nice kitchens. Carmalita is the best. They keep it clean and affordable. We love it here. Kitchens are good
Friendly helpful staff clean comfortable room. Alexis was especially helpful and above and beyond customer service.
This hotel has been really nice. I love all the staff that I have spoken to so far. They go above and beyond to make sure you are comfortable in your room. I also like that they offer coffee in the morning. That is a plus. Thank you all for doing an amazing job.
The location is walking distance to downtown with numerous shopping and dining establishments. The staff is great and treats you like family! Very clean and safe.
it was a wonderful time and very clean,fresh laundry along with clean floors. FANTASTIC house keeping with amazing staff
Nothing short of amazing. The staff were wonderful and extremely helpful. Every encounter they were always professional. Great management. They have great tasting coffee in the morning. My room was a bit small but very clean. I loved that they were close to a lot of shopping centers. They also have a lot of food options in this area. If I return to Virginia Beach, I would definitely stay here again.
Check in was fast once we got to the hotel - very nice lady at the desk - super sweet - soooooo wish everything else was that nice. We had booked a condo at sandbridge that was not habitable. So on 5/24 at 1045 pm- we were looking for a quick short stay for $96 as posted on website (Memorial Day special) - we called the corporate number and was told $258 was the cheapest rate available since it was the last room available. Didn’t matter what code we gave - supposedly the rate was 20% higher ???????? So much for best rate for AAA members. Room had a sweet smoke smell to it. After a Benadryl - I still have a sore throat. Breakfast is oatmeal pak and (Good) coffee and fruit bar. So glad our condo was available the next morning. Won’t stay again - the bed was surprising firm, the water in the shower is not easy to make cooler during a shower (very hot) , and the size of room would be depressing if you stayed more than 1 day.
I been living here for some time now it’s been great place to call home until I find a permanent home. Def would recommend it to others. “DB” Price are amazinggggggggggggggggggggggggggggg and also breakfast everrrryyyyyyy morning for freeeeeeeee