酒店回复: Dear Sally, We sincerely apologize for the challenges you faced during your stay, from the lack of an elevator to the condition of the room and the overall environment. Carrying luggage up multiple flights should never be a burden, and we regret the inconvenience. We're also addressing concerns about outdated fixtures, the tub's condition, and the malfunctioning air conditioner. Your safety and comfort are our top priorities, and we’re working to enhance both property upkeep and on-site security. We truly appreciate your recognition of our front desk staff and hope to welcome you back under improved conditions.Sincerely,Hotel Management
酒店回复: Dear Maria,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
这不是一个干净或安全的地方，不适合您和家人居住。
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酒店回复: Dear Scott, We’re truly sorry to hear that your experience did not meet expectations, especially regarding cleanliness and your sense of safety. Providing a clean, comfortable, and secure environment for all our guests especially families is a top priority, and we regret that we fell short during your visit. Please know that your concerns have been shared with our housekeeping and management teams for immediate review and corrective action. We take feedback like yours seriously as it helps guide improvements across our property. We appreciate your input and hope to have the opportunity to welcome you back.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
位置便利
1.0分
商务出差
Terrible hotel. Dirty. Roaches visible in hallway and room. Stains on the desk chair. Avoid.
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酒店回复: Dear LaDel,Thank you for sharing your feedback with us. We deeply regret that your experience fell short of expectations and that the condition of your room and surroundings did not reflect the standards we aim to maintain. Cleanliness and comfort are priorities for us, and your comments are being reviewed with our team to address these concerns promptly. We value your input and hope you will consider giving us another opportunity to provide a significantly improved stay.Sincerely,Hotel Management
4.0分
其他
From Portland Oregon
Ron from front desk was awesome!
The room wasn't anything fancy you get what you pay for but it wasn't bad and would stay again.
1.0分
其他
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Terrible experience
The front desk employee did not make me feel welcomed and appeared to be nicer to other guests in line. On the way to my room wasn’t a pleasant experience either. There was trash and what appeared to be homeless people standing around. Once I entered my room it didn’t get any better. There was dried feces on the toilet seat and when I called the front desk about it, the employee made it seem like I was bothering them. I pray I never have to stay at this location again.
1.0分
商务出差
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Booked and paid for a same day, room online for an enployee. When checking in 29 minutes later, she was told no rooms available. Extended stay would not cancel or refund the room charge. Had to dispute it with my bank.
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酒店回复: Dear Angelica,We sincerely apologize for the frustrating experience you encountered. We understand how disappointing it must have been to secure a reservation and then be informed that accommodations were unavailable. While unexpected limitations can sometimes occur, this situation caused undue inconvenience. We will review the matter to see what went wrong and ensure that this does not happen again. Your feedback is genuinely appreciated, and we hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
2.0分
其他
Dirty bed sheets
The bed was filthy. It had dead gnats and crumbs in the sheets. I slept on top of the covers
临时预订的酒店，所以没仔细看评论，结果浴室里有一大撮狗毛，太恶心了！
这家酒店没有电梯。我提着沉重的行李箱爬三层楼非常吃力。房间很干净，但急需改进。地毯又旧又脏，橱柜破损磨损，浴缸简直令人无法接受。请看附图。我以为浴缸很脏，但前台告诉我油漆脱落了，只需重新粉刷即可。天黑后我回到房间，感觉也很不安全。每天晚上，停车场或我附近的房间里都会有人大声争吵。周围散落着很多垃圾，我的空调也坏了。前台工作人员人很好，但根本解决不了这些问题。
我到达酒店，登记入住，几个小时过去了，大约晚上 8 点，淋浴间堵塞了，我打电话给前台，他们告诉我们使用柱塞，但没有急救人员。如果没有，直到周日，我们才要求换一个房间，就像魔术一样，同样的事情出现了，淋浴间被堵住了，我们决定离开酒店，他们让我们知道他们会打电话给****。 ***还是银行取消房间，我们晚上1047点交了钥匙，就狼狈地离开了。
这不是一个干净或安全的地方，不适合您和家人居住。
位置便利
Terrible hotel. Dirty. Roaches visible in hallway and room. Stains on the desk chair. Avoid.
From Portland Oregon
Ron from front desk was awesome!
The room wasn't anything fancy you get what you pay for but it wasn't bad and would stay again.
Terrible experience
The front desk employee did not make me feel welcomed and appeared to be nicer to other guests in line. On the way to my room wasn’t a pleasant experience either. There was trash and what appeared to be homeless people standing around. Once I entered my room it didn’t get any better. There was dried feces on the toilet seat and when I called the front desk about it, the employee made it seem like I was bothering them. I pray I never have to stay at this location again.
Booked and paid for a same day, room online for an enployee. When checking in 29 minutes later, she was told no rooms available. Extended stay would not cancel or refund the room charge. Had to dispute it with my bank.
Dirty bed sheets
The bed was filthy. It had dead gnats and crumbs in the sheets. I slept on top of the covers