酒店回复: Estimada Mariela,Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Virginia Beach - Norfolk Airport. Lamento leer que su estancia no fue satisfactoria debido al estado de la habitación que describió, la falta de artículos de aseo que reportó y todas las demás inquietudes que mencionó. En Red Roof, agradecemos siempre los comentarios de nuestros huéspedes, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.En su próxima estancia, si tiene algún problema durante su estancia, por favor, póngase en contacto con nuestra recepción de inmediato para que podamos solucionarlo y garantizar su comodidad. Gracias por compartir sus inquietudes y espero que nos dé la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje lo permitan.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
情侣出游
原文
翻译提供方：Google
非常糟糕，服务糟糕，房间脏，浴室坏了，我们换了三次房间，一切都很糟糕。
5.0分
其他
It is always a pleasant experience staying here. Staff are friendly and accommodating. Rooms are clean and comfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Virginia Beach - Norfolk Airport. It's wonderful to hear that you consistently enjoy your stays with us. We truly appreciate your positive feedback on our friendly staff, accommodating service, and the cleanliness and comfort of our rooms. We aim to provide exceptional experiences for our guests, and your review confirms we're succeeding.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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My stay was good until it was time to leave . The people are so rude when it’s time to check out . That was my last stay ever . Shout out to the beautiful lady that works at night and the other nice guy but the actual owners are rude as hell .
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Virginia Beach - Norfolk Airport. I'm happy to hear that you enjoyed most of your stay. However, I sincerely apologize that the checkout experience was not up to par. It's disheartening to learn that you encountered rudeness during this final interaction. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
It's no for me
Bath tub dirty. Only thechot water work. Mattress spring coming up. No smoke detector.
4.0分
情侣出游
Everything was fine my wife and I stayed there before it’s a lot better than it used to be
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Virginia Beach - Norfolk Airport. It's wonderful to hear that you and your wife enjoyed your recent stay with us. We appreciate you noticing the improvements since your previous visit. Our team continuously strives to enhance the guest experience, and your positive feedback is truly encouraging.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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Overnight Stay
Stay was ok. Room was ok. Weird people moving around outside at night. And actually witnessed someone’s child try and open our car door from our room window.. luckily the doors to the vehicle were locked.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Virginia Beach - Norfolk Airport. I am sorry to hear that your stay was just okay. I understand your concern regarding the activity you witnessed outside at night and the incident with the child attempting to open your car door.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
适合短期入住
在红屋顶酒店度过了糟糕的时光
我订了一间“允许携带宠物”的房间，结果因为宠物，他们自动给我们安排了一间吸烟房。挺好的……但是当你把窗帘拉到一边，地板上到处都是霉菌。不行。他们没有给我们安排新的房间，也没有退款，所以我们决定退房走人。
距离机场非常近（如果您要搭乘早班飞机，这里非常方便），而且距离大型便利的奥特莱斯购物中心也非常近。然而，清洁度有待提高，尤其是浴室。
房间很脏，没有肥皂，浴室里没有袋子，只有洗发水瓶子是空的，服务很差
非常糟糕，服务糟糕，房间脏，浴室坏了，我们换了三次房间，一切都很糟糕。
It is always a pleasant experience staying here. Staff are friendly and accommodating. Rooms are clean and comfortable.
My stay was good until it was time to leave . The people are so rude when it’s time to check out . That was my last stay ever . Shout out to the beautiful lady that works at night and the other nice guy but the actual owners are rude as hell .
It's no for me
Bath tub dirty. Only thechot water work. Mattress spring coming up. No smoke detector.
Everything was fine my wife and I stayed there before it’s a lot better than it used to be
Overnight Stay
Stay was ok. Room was ok. Weird people moving around outside at night. And actually witnessed someone’s child try and open our car door from our room window.. luckily the doors to the vehicle were locked.