First room I was checked in to, the air conditioning didn't work. Went right back downstairs to get a new room and asked for a new room. Also asked about bed bugs and the desk clerk proudly announced that it had been almost two months since they had found any. I cancelled my reservation and got out of there. The lobby and elevator were dirty and the room stunk. Would not recommend.
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酒店回复: Dear Christopher,We sincerely apologize for the experience you had and regret that your stay was cut short. Your feedback about the room condition, cleanliness, and the way your concerns were addressed will be reviewed with our team. We understand how important it is for guests to feel comfortable and confident in their accommodations, and we are committed to preventing similar situations in the future. Your comments are essential in helping us improve the quality and consistency of our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
3.0分
其他
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As a solo female traveler I didn't appreciate the males at the front desk. Two different guys got me checked in. The first one asked what brought me into town, which seemingly innocent, is none of his business. The second said my phone number and had me give him my email, both out loud for anybody to hear. Security for their female guests seems to be on the back burner.
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酒店回复: Dear Guest, Thank you for sharing your experience. We sincerely apologize for any discomfort caused during your check-in process and understand the importance of feeling safe and respected, especially when traveling alone. While certain information is required for registration, we recognize the need for greater discretion and sensitivity. Your concerns have been shared with our team as we continue training to ensure a more respectful and secure environment. We appreciate your feedback and hope you’ll consider returning for a more comfortable stay.Sincerely,Hotel Management
2.0分
其他
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Save yourself the trouble and do not book here.
**Extended Stay Hotel Review**
I recently had a stay at an Extended Stay Hotel, and I must say it was a disappointing experience. While I appreciated that they accommodated a very late-night check-in, the state of the room and hotel left much to be desired.
Upon entering my room, I was immediately struck by how dirty everything was. The cleanliness was severely lacking, and it made the space feel gross and uninviting. I found myself laying down towels just to feel comfortable enough to sit on the bed, which is not what you expect when paying for a hotel room.
The overall condition of the hotel did not provide a welcoming atmosphere, and I struggled to relax during my stay. Given the lack of cleanliness and comfort, I can’t recommend this hotel to anyone. Save yourself the trouble and do not book here.
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酒店回复: Dear Kelley,Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations and that the condition of the accommodations made your stay uncomfortable. Providing a clean, welcoming, and restful environment is essential, and it’s clear we fell short in your case. Your comments have been shared with our operations team to address these concerns and reinforce standards. We appreciate you acknowledging the late check-in accommodation and hope for the chance to offer a greatly improved visit should you consider returning in the future.Sincerely,Hotel Management
5.0分
其他
Friendly staff overall great stay for a reasonable price!
5.0分
其他
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I really liked that there was a kitchen. It made fixing daytime meals easy for my mom while I was at work. She liked it better than the place she stayed on her previous visit.
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酒店回复: Dear Guest,We are so happy to hear that the kitchen made your stay more convenient, and that your mom enjoyed it even more than her previous visit! It’s great to know our amenities helped make your stay more comfortable. Thank you for choosing Extended Stay America, and we hope to welcome you both back for another stay soon. Your satisfaction is important to us!Sincerely,Hotel Management
1.0分
其他
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Gross
Hotel was disgusting! Blood on the sheets and everything dirty. We’re checked out within 5 minutes of checking in and went to another hotel. The staff was nice and understanding. They informed me that I was not supposed to be given that room, offered me a free stay voucher and gave me a refund.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the condition of the room you were assigned, as this does not reflect the high standards we aim to provide. We understand how upsetting this experience must have been and are glad our team was able to assist in resolving the situation. Your comments have been shared with our team for immediate review. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant stay in the future.Sincerely,Hotel Management
5.0分
家庭亲子
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Very quiet area especially at night. It’s clean and comes equipped with all the basic home essentials. Beds are comfy closets are spacious and the hosts are quick to respond and very nice.
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酒店回复: Dear Guest, Thank you for the wonderful feedback! We are delighted you enjoyed the peaceful atmosphere and felt at home during your stay. It is always our goal at Extended Stay America to provide comfort and warm hospitality. We look forward to welcoming you back again soon!Sincerely,Hotel Management
5.0分
其他
Very clean compared to other extended I stayed in. I wish they have more option. For breakfast.
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酒店回复: Dear Guest,Thank you for your kind words! We are delighted that you found your stay at Extended Stay America to be exceptionally clean. We appreciate your feedback regarding breakfast options and will consider it as we strive to enhance our guest experience. We look forward to welcoming you again in the future!Sincerely,Hotel Management
2.0分
商务出差
Just not the standard for even the area the hotel is in
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酒店回复: Dear Marko,Thank you for sharing your thoughts with us. We appreciate your feedback and regret that your experience did not reflect the level of quality and comfort we strive to provide. Your comments have been shared with our team as part of our ongoing efforts to improve. We’re grateful you chose to stay with us and hope to have the opportunity to welcome you back for a more satisfying visit in the future.Sincerely,Hotel Management
4.0分
家庭亲子
Room was dated but adequately clean. Staff was exceptional.
First room I was checked in to, the air conditioning didn't work. Went right back downstairs to get a new room and asked for a new room. Also asked about bed bugs and the desk clerk proudly announced that it had been almost two months since they had found any. I cancelled my reservation and got out of there. The lobby and elevator were dirty and the room stunk. Would not recommend.
As a solo female traveler I didn't appreciate the males at the front desk. Two different guys got me checked in. The first one asked what brought me into town, which seemingly innocent, is none of his business. The second said my phone number and had me give him my email, both out loud for anybody to hear. Security for their female guests seems to be on the back burner.
Save yourself the trouble and do not book here.
**Extended Stay Hotel Review**
I recently had a stay at an Extended Stay Hotel, and I must say it was a disappointing experience. While I appreciated that they accommodated a very late-night check-in, the state of the room and hotel left much to be desired.
Upon entering my room, I was immediately struck by how dirty everything was. The cleanliness was severely lacking, and it made the space feel gross and uninviting. I found myself laying down towels just to feel comfortable enough to sit on the bed, which is not what you expect when paying for a hotel room.
The overall condition of the hotel did not provide a welcoming atmosphere, and I struggled to relax during my stay. Given the lack of cleanliness and comfort, I can’t recommend this hotel to anyone. Save yourself the trouble and do not book here.
Friendly staff overall great stay for a reasonable price!
I really liked that there was a kitchen. It made fixing daytime meals easy for my mom while I was at work. She liked it better than the place she stayed on her previous visit.
Gross
Hotel was disgusting! Blood on the sheets and everything dirty. We’re checked out within 5 minutes of checking in and went to another hotel. The staff was nice and understanding. They informed me that I was not supposed to be given that room, offered me a free stay voucher and gave me a refund.
Very quiet area especially at night. It’s clean and comes equipped with all the basic home essentials. Beds are comfy closets are spacious and the hosts are quick to respond and very nice.
Very clean compared to other extended I stayed in. I wish they have more option. For breakfast.
Just not the standard for even the area the hotel is in
Room was dated but adequately clean. Staff was exceptional.