Loved the limo service ride and was such a great fun experience to take our granddaughter on for ice cream...only thing that could have been better is if pool was warmer
展开
酒店回复: Glad that you and your family enjoyed our limo service. Matt is great. Sorry about the temperature of the pool. State regulation says we need to keep it between 76 to 82 degrees. I hope to see you back in the future
5.0分
其他
展开
The room was very clean. We had a balcony with a lovely view of Little Traverse Bay. The staff was great. Very friendly and helpful. Will definitely stay here again.
展开
酒店回复: Thank you for recognizing our staff. I am happy to here that you had a great time here Apple Tree. See you soon.
5.0分
其他
We had a great stay! The place is clean and the staff is pleasant. The breakfast was good too. They offer hot food.
展开
酒店回复: Thank you for recognizing our staff. I am happy to here that you had a great time here Apple Tree. See you soon.
4.0分
朋友出游
Did not have the breakfast. We did ask for a room close because of mobility issues and did not get one. Hotel is clean but could use some updates.
展开
酒店回复: Thank you for review. I will look into what happened.. We are bouquet hotel. I hope to see you back in the future
1.0分
其他
展开
The mattresses were very uncomfortable - had a difficult time sleeping. The water pressure was extremely low and the hot water turned cold in the middle of my shower. They said that the two additional days we had to cancel would be refunded - as of yet it has not. Won't stay there again.
展开
酒店回复: Sorry that you were uncomfortable sleeping on our mattresses. I will have Maintenance replace the mattresses. I will look up what room you were in. You were only charged for 1 night. Total stay was $132.09. That is all we charged.
4.0分
其他
展开
Our check-in was delayed despite that we had called and noted we would be there early. Outside of that the pool was fun even if it was a little chilly. The hot tub was delightful. Our room was clean and fit the six of us very nicely! Everyone was very polite and kind. Breakfast had a good variety of options too!
展开
酒店回复: Sorry I couldn't get into your earlier then 3 pm check in time. We were sold out the night before. I was happy that you and your family enjoyed swim while you were waiting for your room to be finsished.
4.0分
其他
展开
stayed before, and it great until I took a shower. No hot water after a few minutes. finished in freezing cold rinse. others also complained. Understand if something breaks.
But was a bit disappointed not getting a small refund, or other compensation for dealing with a very uncomfortable situation
展开
酒店回复: Sorry that you had to experience hot water issues. I did address this issues with the maintenance department that day you had reported the issues. I hope to see in the future
5.0分
其他
The room was great, it smelled good, and the heater/air cond unit was quiet. The view from our room was great. We will definitely come back
展开
酒店回复: Happy to hear that you enjoyed our amazing view of the bay. Thank you for leaving us your review. See you in the future.
3.0分
情侣出游
展开
Elevator broke twice. We also got back from a day on the town (twice) and our room was still not cleaned (3:30-4 pm range). We had to ask to be cleaned the next morning and since we were'nt ready to go out for the day we had to wait near the lobby. But if we didn't ask, we ran the risk of another missed cleaning.
展开
酒店回复: Thank you for your review. I understand your frustration about the elevator. I am working on the issues.
好的
Loved the limo service ride and was such a great fun experience to take our granddaughter on for ice cream...only thing that could have been better is if pool was warmer
The room was very clean. We had a balcony with a lovely view of Little Traverse Bay. The staff was great. Very friendly and helpful. Will definitely stay here again.
We had a great stay! The place is clean and the staff is pleasant. The breakfast was good too. They offer hot food.
Did not have the breakfast. We did ask for a room close because of mobility issues and did not get one. Hotel is clean but could use some updates.
The mattresses were very uncomfortable - had a difficult time sleeping. The water pressure was extremely low and the hot water turned cold in the middle of my shower. They said that the two additional days we had to cancel would be refunded - as of yet it has not. Won't stay there again.
Our check-in was delayed despite that we had called and noted we would be there early. Outside of that the pool was fun even if it was a little chilly. The hot tub was delightful. Our room was clean and fit the six of us very nicely! Everyone was very polite and kind. Breakfast had a good variety of options too!
stayed before, and it great until I took a shower. No hot water after a few minutes. finished in freezing cold rinse. others also complained. Understand if something breaks.
But was a bit disappointed not getting a small refund, or other compensation for dealing with a very uncomfortable situation
The room was great, it smelled good, and the heater/air cond unit was quiet. The view from our room was great. We will definitely come back
Elevator broke twice. We also got back from a day on the town (twice) and our room was still not cleaned (3:30-4 pm range). We had to ask to be cleaned the next morning and since we were'nt ready to go out for the day we had to wait near the lobby. But if we didn't ask, we ran the risk of another missed cleaning.