酒店回复: Dear Tom,We're deeply sorry for the distressing experience you and your daughter endured. This is absolutely unacceptable and far from the standards we aim to uphold. Your concerns will be urgently escalated to our management team for investigation. We understand your frustration and sincerely apologize. Please reach out directly so we can make this right. Your voice matters.Regards,Exton Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
我喜欢它的质量和价格。
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酒店回复: Dear Diorys,Thank you for your fantastic review! We are so pleased to hear that you had a lovely stay and that our service was a highlight. We're happy to know you were happy with the quality and price we offer. We are thrilled you enjoyed our location right on the beach, perfect for walks and exploring the area. It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at the Exton Hotel & Conference Center, soon.Thank You,Exton Hotel Management
2.0分
其他
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The place is dark and dingy. They could not be bothered to sweep the elevators, they have you place your trash outside the room for pickup before 4PM otherwise it will sit there all night. They do not make up the room daily. Cheap for a reason.
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酒店回复: Dear Martin,Thank you for sharing your concerns. We apologize that your experience did not meet expectations. Guest feedback is important to us, and we are actively working to improve cleanliness and housekeeping standards. Furthermore, we apologize for your experience and hope you will allow us to restore your confidence in our business on a future visit.Sincerely,Exton Hotel Management
4.0分
其他
Shower curtain was dirty and the fridge wasn't clean but the rest of the room was perfect and sheets were clean.
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酒店回复: Dear Sue,Thank you for your feedback. We are glad you enjoyed the overall comfort of your stay and found the room and sheets clean. However, we apologize for the condition of the shower curtain and fridge. We would love to host you again next time your travels bring you back to Exton.Best Regards,Exton Hotel Management
4.0分
情侣出游
The bathroom floor was filthy. The towels were way too small. The room was very quiet and the bed was pretty comfy.
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酒店回复: Dear Andrea,Thank you for your feedback. We’re glad you found the room quiet and the bed comfortable. We apologize for the cleanliness issues with the bathroom floor and for the towel size not meeting your expectations. We would love to host you again next time your travels bring you back to Exton.Thank You,Exton Hotel Management
4.0分
其他
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It is the start of winter, and when I turned on the heat, I experienced sinus issues. After letting it run for a day, things finally calmed down with micro dust. The hotel was clean. It is an older hotel, so the tubs are worn out. There are many traveling maintenance workers, so the carpets are a bit worn.
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酒店回复: Dear John,Thank you for your feedback. We’re glad you found the hotel clean and appreciate your understanding of the building’s age. We apologize for the sinus issues you experienced and will review our heating system maintenance to minimize microdust. We also acknowledge the wear on tubs and carpets due to our hardworking maintenance guests.Thank You,Exton Hotel Management
2.0分
商务出差
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Had to have my room switched because clearly dirty bed with a dip pouch chewed on and stuck on the headboard of bed. Ice maker was broken on my floor and i wasn't aware of the fact that most of the business is from housing vouchers for homeless.
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酒店回复: Dear Rob,We are very sorry to hear about the issues you experienced during your stay. Cleanliness and functioning amenities are top priorities, and it is clear we fell short regarding the bed and ice maker. We also apologize if the property environment did not meet your expectations. Your feedback has been shared with our housekeeping and management teams to address these concerns and improve the guest experience.Sincerely,Exton Hotel Management
这是我住过的最差的酒店房间——我经常旅行。更糟糕的是，空调温度降不下来，房间一直闷热难耐。房间本身极其陈旧，散发着霉味，潮湿难耐。最重要的是，枕头很小——与其说是真正的床枕，不如说更像是抱枕。非常令人失望的住宿体验。
首先，他们给了我错误的房间。然后房间里有异味，走廊和地毯上也有一股烟味。电梯似乎我住的地方不太好，金属电梯上有很多字，我的眼睛被某种类似化学物质灼伤了。他们也没有提供早餐和午餐。柜台的年轻女士们人很好，但没有注意到我需要的住宿安排，所以我不得不下楼换房间，因为只有一张床，而且正如我提到的，房间里有异味。
我们没有过夜。入住时间不到一小时，我们就离开了。我们告诉前台，房间太脏太恶心了。前台告诉我们房间已经订满了，他们也无能为力。他们甚至没法派人上来重新打扫房间。
蟑螂爬遍了我的床。我和女儿不得不睡在车里。前台承诺退款，但我离开后似乎联系不上。如果不是离那里4个小时车程，我肯定会再去那里，举着牌子警告大家那里有多恶心。
我喜欢它的质量和价格。
The place is dark and dingy. They could not be bothered to sweep the elevators, they have you place your trash outside the room for pickup before 4PM otherwise it will sit there all night. They do not make up the room daily. Cheap for a reason.
Shower curtain was dirty and the fridge wasn't clean but the rest of the room was perfect and sheets were clean.
The bathroom floor was filthy. The towels were way too small. The room was very quiet and the bed was pretty comfy.
It is the start of winter, and when I turned on the heat, I experienced sinus issues. After letting it run for a day, things finally calmed down with micro dust. The hotel was clean. It is an older hotel, so the tubs are worn out. There are many traveling maintenance workers, so the carpets are a bit worn.
Had to have my room switched because clearly dirty bed with a dip pouch chewed on and stuck on the headboard of bed. Ice maker was broken on my floor and i wasn't aware of the fact that most of the business is from housing vouchers for homeless.