酒店回复: Dear Nichole, We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we understand your frustration. Please be assured that we take your concerns seriously, and we are addressing the cleanliness and maintenance issues immediately to ensure this doesn’t happen again. We value your feedback as it helps us improve, and we would love to welcome you back for a much better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, We are deeply sorry to hear about your experience and sincerely regret any distress caused. This is not the level of service we expect from our team, and we take such concerns very seriously. We will thoroughly investigate this matter to ensure professionalism and respect are upheld at all times. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing it to our attention. We hope to regain your trust in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
酒店是无烟酒店，但我的房间却有烟味
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酒店回复: Dear Paolo, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We are sorry for the inconvenience you experienced due to the environment of your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
绝对推荐
服务很棒，房间很舒适，我一定会再次入住
5.0分
其他
原文
翻译提供方：Google
房间舒适，非常适合住宿
4.0分
其他
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My room was very clean, it had a kitchen, full size fridge, microwave and a small cooktop stove. I was next to an exit door which always sounded like someone was trying to open my door but they weren't. I would stay here again.
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酒店回复: Dear Guest,We are delighted to hear that you enjoyed your stay and appreciated the convenience of your suite. It is wonderful to know you’d consider returning, and we truly value your kind words. We also appreciate your feedback about the nearby door and will share it with our team for review. Thank you for choosing Extended Stay America — we look forward to welcoming you back soon for another comfortable visit.Sincerely,Hotel Management
3.0分
其他
Staff was friendly.
Hotel is just old and outdated. Peeling paint,
Stained sinks and counters, stains on shower curtain. Bed was uncomfortable and creaked.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that our team made a positive impression during your visit. We regret that other aspects of your visit did not meet expectations and appreciate your candid input regarding the condition of your accommodations. Your observations have been shared with our maintenance and housekeeping teams. Providing a well-maintained environment for our guests is a top priority, and your comments will help guide improvements. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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The room was clean, but very dated and worn. The cabinets had doors falling off, the counter was stained, the pillows were so old we didn’t use them. Old and outdated shower and kitchenette. The stove was unsafe, burned and not clean.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We appreciate your acknowledgment of the room’s cleanliness and are sorry that the overall condition of the accommodations did not meet your expectations. Your observations have been shared with our maintenance and housekeeping teams to ensure improvements are made. We value your input and hope you will give us another opportunity to provide a more comfortable and refreshed stay in the future.Sincerely,Hotel Management
2.0分
其他
Had to wait every time for someone at the front desk. When they did come it was as if we were the problem. The room had cobwebs in the corner.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your visit. Your feedback regarding the responsiveness of our front desk team and the cleanliness of your room is concerning and does not reflect our usual standards. Please be assured that your comments have been shared with our team for improvements. We understand the importance of prompt, courteous service and a well-kept environment, and we are truly sorry this was not your experience. We hope to have another opportunity to restore your confidence in a future stay.Sincerely,Hotel Management
1.0分
家庭亲子
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They oversold the hotel and didn't give us a room and weren't the least bit helpful. The person in charge said take it up with *******. It's not their fault. First, the location did nto seem safe and there was a video recording of everything happening at the front desk. On top of that, the whole lobby reeked of cigarette smoke and there was an unsafe feel about the property. I had to call around and find another location on my own and other hotel receptionists were far more helpful in helping us find a room (one that was not at their property).
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酒店回复: Dear Geena,Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your arrival. It is deeply concerning that you were unable to receive a room despite your reservation and that the support you expected from our team was not provided. We understand how stressful it must have been to secure alternative accommodations, and we regret the sense of discomfort and unease you experienced. Ensuring a secure, welcoming, and professional experience is a top priority, and your feedback highlights areas for improvement. Your feedback has been shared with the appropriate team to prevent a similar occurrence. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
酒店一进门就弥漫着一股难闻的气味，房间里更是难闻。浴室水槽里全是黄色污渍，门把手也掉了。淋浴间也很脏，我都不想在里面洗澡了。因为在这家酒店感觉脏兮兮的，我根本睡不着觉。酒店里的人体验都很糟糕。如果不是这家酒店已经预付了房费，我肯定会换一家更舒服的酒店。
前台的那位男士撒谎说会帮我们改预订，结果却没有。后来我质问他，他竟然挂断了我的电话，还拿我女朋友流产的事开玩笑。真是恶心。
酒店是无烟酒店，但我的房间却有烟味
绝对推荐
服务很棒，房间很舒适，我一定会再次入住
房间舒适，非常适合住宿
My room was very clean, it had a kitchen, full size fridge, microwave and a small cooktop stove. I was next to an exit door which always sounded like someone was trying to open my door but they weren't. I would stay here again.
Staff was friendly.
Hotel is just old and outdated. Peeling paint,
Stained sinks and counters, stains on shower curtain. Bed was uncomfortable and creaked.
The room was clean, but very dated and worn. The cabinets had doors falling off, the counter was stained, the pillows were so old we didn’t use them. Old and outdated shower and kitchenette. The stove was unsafe, burned and not clean.
Had to wait every time for someone at the front desk. When they did come it was as if we were the problem. The room had cobwebs in the corner.
They oversold the hotel and didn't give us a room and weren't the least bit helpful. The person in charge said take it up with *******. It's not their fault. First, the location did nto seem safe and there was a video recording of everything happening at the front desk. On top of that, the whole lobby reeked of cigarette smoke and there was an unsafe feel about the property. I had to call around and find another location on my own and other hotel receptionists were far more helpful in helping us find a room (one that was not at their property).